Wacoal Reviews

Tried ordering from Wacoal for the first time. When they arrived, the bras ran smaller than the labeled size and felt cheap and uncomfortable. Given the price point and what I expected from the brand name, I was really let down. I didn't want to continue with them, so I sent the bras back but was charged almost thirty dollars in return shipping. I can't recommend shopping at Wacoal. If the brand doesn't work for you, it'll cost you at least thirty dollars just to find that out. That's a terrible way to treat new customers and turn them into repeat shoppers. There's really no way to try something different without paying extra.

I've been a customer for fifteen years and always ordered the same band size: 32. My most recent order arrived in a 34 band, which I can't even fit into. I won't be ordering from this company anymore.

Really impressed with how fast this order got here. Great job on the shipping!

The wire snapped in a sports bra I purchased. The customer service rep I spoke with said to send it back and I'd get store credit for a replacement. After waiting a few weeks, I called for a status update and was told I wouldn't get a refund or new item because it had been over three months. I was never told about a timeframe. They confirmed receipt in mid November. When I first called, the rep even pulled up my order and said it was covered since it's a quality problem. I have several other versions of the same bra that are older and have held up great, so this one clearly had a defective wire. Their customer service and communication are really poor, and I feel misled. They don't back their products. I won't be buying from them anymore.

I'd been loyal to this brand for many years and was really let down by recent purchases. I bought the exact same bra I always get and about half a year later, holes started appearing near the back clasp, which made the bra useless for support. Normally my bras last for years with just regular wear and tear. I thought maybe it was just a fluke, so I emailed asking for a replacement. I'd purchased it in June of 2022 and reached out in April of 2023, but they said it had been over a year. Anyone can see that's less than a year between those dates. I gave up but then ordered the same bra again, this time from a different retailer since their support was so unhelpful. Within two months, the identical problem happened again with a rip in the back. The other retailer couldn't refund me, so I tried reaching out to the original brand one more time hoping they'd show some goodwill and help since I now had over one hundred twenty dollars in defective products. The best they offered was ten percent off and free shipping. I'd suggest taking your business elsewhere.

These bras just make me feel hot and uncomfortable all day. The fabric has that cheap synthetic feel to it. Plus, the designs are pretty uninspired and dull.

Placed an order for a bra labeled band size 38. When it arrived, the actual band measured 29.5. I've emailed Wacoal three times asking them not to charge me for return shipping since the product was clearly defective and mislabeled. Still no response to my emails. Update: Finally got a response trying to justify the size difference. It doesn't make sense, but at least they answered.

Had a terrible time with their customer service team. They promised to call back and never did. When I finally reached a supervisor on my third try, she was dismissive and argumentative. I've been buying the same size from them for years without issues, but these bras fit way too snug. I didn't realize the problem until after I'd already washed and worn them. When I asked for help, they basically said too bad and refused to do anything. No appreciation for being a loyal customer for so long. They've lost me for good. Save your money and shop elsewhere because this company doesn't stand behind what they sell.

Purchased some items from their UK location. They shipped pretty fast, but returning anything is a total nightmare. I'm still waiting for my refund after three weeks. When I finally got through to someone in customer service, they credited me for the wrong items. Now I can't get ahold of them again. This is unbelievable for a company that claims to be legitimate.