Walmart Vision Center Reviews

I've worn glasses for sixty years and they told me I scratched my lenses while cleaning them. The store refused to honor anything. That's total nonsense because I purchased anti-scratch protection anyway. They're just cheaply made and now I'm taking my business away. I was just a week past the return window when I tried to get them to back the warranty. My suggestion is look elsewhere for your glasses.

I made eight trips just to get lenses for two pairs of glasses. My house is over eight miles from the store so this was a nightmare. First visit involved an eye test and ordering lenses for both pairs, taking over two hours with multiple staff measuring everything and my eyes, and I didn't even get new frames that day. A few days later one lens popped out and I had to go back. Days after that a text said they were ready. They put one set of lenses in and I couldn't see. They said to come back when the other ones came in to test those, and same problem happened. I got scheduled for another exam and my prescription was updated, which makes me wonder why they didn't catch it before. Different lenses were ordered. Later the sunglass lenses were good but one lens for my other frame wasn't cut right. Four people tried fixing it and I was told to return the next day. She couldn't get it in either, remeasured and reordered. They said they'd phone me. I happened to be at the store weeks later and asked if they were ready and yes they were, but I never got that call.

Decided to give Walmart another chance. Bought their warranty protection this time. After leaving a harsh review before, I had issues again. Spent two weeks dealing with it but nothing improved. The store manager stepped in and made an override happen. I was genuinely amazed at how helpful and understanding they were about everything.

Purchased lenses and frames totaling about two hundred fifty dollars with my prescription. Within two weeks they were so scratched I couldn't see out of them. Used insurance to get a replacement. A month goes by and they're scratching again from just normal cleaning with a cloth. The lenses are terrible quality and fall apart fast. I might keep the frames but I'm getting real lenses elsewhere. Don't shop here.

Spent more than two hundred dollars on glasses that are basically useless. They're worse than the cheap reader glasses on my computer screen, which is the whole reason I wanted an upgrade. I get headaches from wearing them and the vision is blurry. Walmart's response was that I should just keep using them and they'll feel normal eventually. That's ridiculous.

Dropped over two hundred bucks on glasses that don't even work for me. They're actually worse than basic computer readers, which is exactly why I wanted something better than that in the first place. These frames give me constant headaches with fuzzy vision and when I complained, Walmart just told me to keep wearing them until I adjust. That's unacceptable.

The way Walmart treats its employees is awful. These massive corporations like Walmart and Target basically have a stranglehold on retail and they take advantage of their workers because of it.

Stay away from all Walmart Vision locations. Issue one happened at a location in Red Bank where the optician doing my eye exam decided to test me for age-related conditions even though I was barely forty. He shot something into my eyes that hurt badly and caused blurry vision plus blood in my eyes for weeks afterward. He also hit my face and apologized afterward. These places are problematic and management ignores complaints. Issue two was at another location in South Carolina where a staff member was asked to fix my glasses. I watched him completely ruin my expensive three hundred dollar frames. He put nose pads that were way too big with enormous replacement screws. Using a screwdriver, he deliberately scratched one lens deeply, then made another smaller scratch while I objected. The damage was shocking and unacceptable.