LIVELY specializes in women's bras and intimate apparel with a focus on minimized fit styles. This page features shopper reviews and ratings for the store to help you make informed purchasing decisions. Read what real customers have experienced with LIVELY products and customer service.
LIVELY Reviews
4.1
22 reviews
What Shoppers Say About LIVELY
Created with AI, based on recent reviews
Shoppers at LIVELY are deeply divided in their assessments. A strong majority of reviewers (77 percent) rate the store highly, praising the minimized fit of the bras and expressing satisfaction with the product quality. However, a significant segment of reviewers (23 percent) report serious issues with customer service, including inflexible return policies that treat items as final sale regardless of circumstances, inaccurate sizing charts that do not match actual fit, tracking problems, and aggressive or unprofessional communication practices. Several reviewers noted feeling pressured by constant unwanted phone calls.
The most consistent complaints center on LIVELY's unwillingness to accommodate returns or exchanges, even for unused items in original packaging that do not fit as described. Some shoppers also reported interactions they characterized as dishonest or sketchy. While satisfied customers appreciate the product itself, dissatisfied customers emphasize that poor sizing guidance combined with inflexible policies creates a frustrating shopping experience. The stark split in ratings suggests that product quality alone does not guarantee positive customer experiences at this retailer.
Customer Reviews (22)
Sorted by: Most recentOlivia C.Feb 12, 2024
Top notch underwear. No unnecessary extras, just quality fabric and smart design.
Crystal F.Jan 2, 2024
These underwear are super comfy with no bunching or pinching issues. Would definitely recommend them, especially the heather gray version which feels amazing soft.
Monica P.Dec 20, 2023
Really comfortable and simple to put on. I genuinely look forward to wearing it.
Amanda K.Nov 2, 2023
Their customer service is super responsive when it comes to returns and answering questions. The bras themselves are fantastic! I normally dread shopping for bras but these ones fit perfectly in all the right places. One heads up though - I had to go up a size on the band compared to what I usually wear. Still, the T Shirt bras keep bringing me back as a repeat customer.
Alyssa N.Oct 26, 2023
The wireless bras from this brand are my favorites. I have both padded and unpadded versions and they rotate through my regular wardrobe constantly.
Whitney P.Oct 24, 2023
This brand is fantastic! They offer excellent quality without charging crazy prices. Every order arrives exactly as pictured with accurate sizing information. It's become my favorite place to shop for bras and comfy loungewear!
Patricia D.Oct 9, 2023
Thrilled to have found a comfortable, lightweight bra without underwire that's also built to last. Finding quality bras in my size has always been challenging, but these really deliver. Super satisfied with my purchase.
Victoria S.Sep 29, 2023
These are seriously the most comfortable bras I own. Unlike other styles, I don't feel desperate to take them off at the end of the day. The support is excellent and no underwire needed. This company deserves recognition for making bras that actually prioritize comfort for women.
LIVELY Review FAQ
How is LIVELY's overall rating calculated?
LIVELY is rated 4.1 out of 5 based on 22 customer reviews. The store shows a polarized rating distribution, with 77 percent five-star reviews and 23 percent one-star reviews, indicating very different customer experiences.
What do satisfied customers praise about LIVELY?
Reviewers who rate LIVELY highly cite the quality and fit of the minimized bra style, with some noting they cannot get enough of the product. Some satisfied customers express a desire for expanded color and style options within the product line.
What are the main complaints about LIVELY?
Dissatisfied customers report several recurring issues: sizing charts that do not match actual product fit, final sale policies with no exceptions (even for unworn items in original packaging), unresponsive or unhelpful return and exchange processes, inaccurate tracking information, and concerning customer service practices including aggressive phone contact and interactions described as unprofessional or pushy.
How does LIVELY handle returns and exchanges?
According to reviewers, LIVELY treats many items as final sale with no exceptions. Customers have reported difficulty obtaining returns or exchanges even for unused bras in original packaging that do not fit as described, suggesting the return policy may be restrictive. Check LIVELY's return policy directly before purchasing.
Would shoppers recommend LIVELY to others?
Recommendations are mixed. Five-star reviewers appear satisfied with the product itself. However, one-star reviewers explicitly state they will not order again due to sizing inaccuracy and return policy issues. Potential customers should be aware of the return policy and sizing concerns before making a purchase.
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