well.ca Reviews
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Join 172+ users reviewing Well.ca. Read verified ratings and real customer experiences on well.ca before you order.
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2.0 / 5
Average user rating
172
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for well.ca.
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well.ca Reviews
Read real experiences from customers of well.ca.
Brands may not incentivize or pay to hide reviews.
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Allery Armstrong
February 18, 2026
Terrible shipping
Terrible shipping. Uses the cheapest courier who takes weeks to get your order. Delivery dates keep changing. Well says to just return to sender, zero resolutions and just says they can’t help with this
Rhonda Hoffman
February 4, 2026
Absolutely terrible company
Absolutely terrible company, stay away.
SC
January 23, 2026
Poorly managed company
Used to much better. I used to be a regular customer, but rarely order from the site now. Prices are no longer competitive, service is very slow and their shipping times do not reflect what is shown on the website. I used to get a reply within 1-2 days and now it's almost a week and I always have to follow up. The last two times I have placed orders haven't shipped until 3+ business days. Do better.
Lynda Hallett
January 22, 2026
One star for a reason!
I have purchased from Well.ca for years. They finally sorted their poor packaging issues, and now it seems they REFUSE to use a reputable courier that will leave a package in a safe sheltered space. These companies negotiate the cheapest courier contract they can, and most drivers now refuse to open a sunroom door to place inside. No! Better to leave outside at the corner of the house where it blows away, or the unmarked vans show up behind them and poof! gone.Time to go back to instore shopping.
Princess Bagoo
January 14, 2026
Great service and very happy
My order was on time, correct and as described, and came in perfect condition. The price was decent and average for the item. The delivery was great. The courier took the time to contact me and make sure I got my order which I really appreciate when I've lost packages to theft using other services in the past. I was grateful for the care and consideration. They were also very friendly.
Mandy
January 11, 2026
Good prices, fast shipping
Fast shipping, good prices. Only once had an issue where they sent me the wrong items. Customer service was fast at resolving the issue
Murena Rae Stark
December 16, 2025
Catastrophic support service
I used to order from well.ca as their prices are fair but be warned if you don't like a product or enter anything on the shipping wrong mistakenly you will be stuck with the costs. They do not accept cancelations even right after you've made the order. They also do not allow order redirection. It's too bad but unfortunately the only companies you can count on now a days is amazon and iherb. I will not be ordering from well.ca in the future. The support service is a catastrophe!!
Ailsie Path
December 11, 2025
I used to love well.ca
I used to love well.ca. this year, not so much. Their item and list of ingredients are horrible.They never listed the product had Polysorbert 80. Then I wanted to buy Xylitol and they only sell a few kinds. Ingredients: pure xylitolGo to the commentsIts derived from corn not birch. No birch options.I find it very shady. I just looked if it had been sold. Yes, dec 2024 Makes complete sense. Same company bought rexal too.Shipping this year, I ordered a shampoo and it came broken in a plastic bag. I opened it and a chunk of the plastic was broken off and not it the bag. They broke the shampoo there and just put it in a bag and mailed it to me... I took a picture and did email customer service and they did refund my money.Sad to say, with all the new crappie products and lack of listing Ingredients and then coming here and seeing all the recent comments 😕 probably done with Well.ca Its not the same and I dont trust the new company
Inanje
December 3, 2025
Bad service with defective products
If there are no issues they are a 5/5, but they handle defective products poorly, the customer care person I dealt with was very condescending and completely ignored my concerns.
Ree
November 30, 2025
Most of the time I had great services…
Most of the time I had great services and if there is a problem they are quick to resolve. In one of my last order was one of the worst packed order I ever receive ! It's like they didn't even try or I don't know, they wanted to put their frustration into it. I see here that it seems to be a common issue.I don't know if it's because of Black Friday, holiday season that they feel more pressure to go fast even if that means a poor job or the people who packed at that time don't like vegan items but this does not look good on them.
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