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Really happy with my first order here. Shipped within a day and arrived two days later using the free shipping option over $35. Found stuff I can't get in local stores. Definitely ordering again.

Prices are too high and you can't even write reviews for products on here. Also been having trouble finding accurate nutrition facts. Sometimes they're in the info section, sometimes just shown as pictures, and half the time what's posted doesn't match what the actual manufacturer says. Had to look things up on the original company websites just to get real carb counts.

Bought from this site about six times over the years and been happy every time. They take PayPal too which is convenient.

Started buying from them back in 2019 when they shipped with Canada Post and had bigger product sizes you couldn't get elsewhere. Then they stopped carrying the large sizes, cut their free sample budgets, prices got less competitive. Then they dropped Canada Post shipping completely even though I need that option for accessibility reasons. I've been calling and emailing for two years trying to get them to accommodate my disability but nothing. I switched to another Canadian company that actually cares. Last week got a sale email for a product at a huge discount, ordered it, and five days later got refunded saying it was out of stock even though the site still shows it in stock. They won't offer alternatives either. Sale prices clearly don't mean anything, orders take forever to arrive, and they ignore accessibility requests.

One star for good reason. Ordered from these folks for years. They finally got their shipping boxes sorted out, but now they're using cheap courier services that won't even bother leaving packages in safe spots. They go for the cheapest delivery contractor possible and drivers refuse to open a sunroom or anywhere protected. Instead packages get dumped at the corner of the house where they blow away or get picked up by random people. Time to just go back to shopping in stores.

Wish they allowed negative stars honestly. Placed an order for $65 worth of stuff including a gift for my daughter and never got it, but they still took my money anyway. Not coming back here again.

Giving them 2 out of 5 since they're great when nothing goes wrong. But they absolutely don't support what they sell. Sold me a faulty 40 oz tumbler that leaked all through my car. Despite being the ones who sold it and took payment, they point fingers at the manufacturer. I'd rather buy from bigger companies that actually protect customers. When I complained, their support was rude and unhelpful. They keep pushing the Canadian angle supposedly for trade reasons but it's really just a sales pitch. I'd prefer buying Canadian but not from companies that don't value their customers and only want the cash. I go out of my way to avoid ordering here, though sometimes circumstances force me to, and in those cases I probably will end up getting what I ordered.

Going with 2 out of 5 because when everything's fine they're okay. Problem is they don't stand behind their products at all. Got a defective 40 oz tumbler that ended up leaking everywhere in my car. They tried blaming the manufacturer instead of taking responsibility even though they're the ones who sold it to me and cashed my payment. Would much rather work with a larger retailer who actually cares about their customers. Their support team was dismissive and unhelpful when I reached out. They're constantly talking about being Canadian, supposedly because of trade issues, but that's just marketing talk to get your wallet. I want to buy Canadian too, but not if companies don't respect their customers and just want the money. I actually avoid ordering from them now, though sometimes I have no choice, and honestly I probably will get what I'm paying for in those cases.

Can't find items on this site. Don't trust it.

They need to take responsibility when things go wrong. The customer service experience is inconsistent some reps are genuinely helpful but others make you feel like everything's your fault. Stopped buying from them for about a year and came back hoping they'd invested in training, but it's still spotty. Really wish ownership would spend time getting their support team on the same page and maybe ask customers for feedback after they hang up.

Management needs to hold their team accountable when problems happen. Some customer service reps are fantastic and genuinely want to help, but others make you feel like you're the one being unreasonable. I stopped shopping here for a year then tried again thinking things would be better, but the support team still seems hit or miss. Would really appreciate if ownership invested in better training for these folks and maybe had customers fill out feedback after talking to an agent.

Being Canadian doesn't make it worth shopping here. Their order processing is painfully slow, and they switched from Canada Post to these bottom-tier courier services like GoBolt. These low-budget couriers barely deliver anything. Half the time they just send stuff back saying delivery failed when they never actually came to the address. Being Canadian shouldn't mean you get to operate below standards. Get rid of the cheap couriers, hire more staff for faster order handling. It's 2025 and you charge premium prices, so there's zero excuse. Might as well shop elsewhere.

We've placed three orders with them and two times the items arrived damaged. Support just laughs when you complain about it and doesn't actually help. Even with photo evidence, the manager said they wouldn't consider something damaged no matter what, even if it was smashed to pieces. Don't waste money here. They ship damaged products as new and won't replace anything.

Third order from these guys and somehow two out of three times items came destroyed. When I called about it, the customer service team actually laughed at me for having damaged products and wasn't helpful at all. Even when I sent photos as proof, the supervisor told me it wasn't damaged, and even if it somehow was smashed into pieces they still wouldn't call it damaged. Save yourself the headache and buy elsewhere. They're just selling busted stuff as if it's brand new and refusing to swap anything out.

Only ordering from here one time. Placed an order mid-December and I'm still waiting for it. Items shipped from China arrive faster than this. Zero customer support either.