williams-sonoma.com Reviews
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Join 376+ users reviewing Williams Sonoma. Read verified ratings and real customer experiences on williams-sonoma.com before you order.
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February 9, 2026
by: Jennifer Hunter
1.3 / 5
Average user rating
376
Total reviews
Why these reviews matter
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williams-sonoma.com Reviews
Read real experiences from customers of williams-sonoma.com.
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Blanca Rivas
January 29, 2026
Extremely disappointed with this…
Extremely disappointed with this experience. I placed an online order with Williams-Sonoma, expecting their usual quality standards. The order arrived with one box that was visibly inferior, inconsistent with the others, and clearly different from what was advertised online.Customer service acknowledged the issue after reviewing photos, but refused a refund, offering only a future discount instead — unacceptable when the product received is defective and misleading. They later claimed it was from a third-party vendor, yet this is nowhere disclosed on the website. The product is sold under the Williams-Sonoma brand, which makes this practice deceptive to consumers.This was intended as a corporate gift. Had it been shipped directly, it would have reflected poorly on my business. I now question the quality of the contents as well, given the lack of quality control.I had to take time off work to replace the gift myself and absorb a $107.95 loss. Very disappointing to see a brand known for quality prioritize vendors over customers. I will not purchase again.
Monique V
January 25, 2026
WS won’t allow negative reviews
I recently outfitted our kitchen in our new home in Newport Coast. Almost the entire kitchen was purchased from WS. That is, we spent a small fortune. I recently used the kettle we bought, and it under-performed greatly. In fact, it scalded my hand with boiling water because it was so unsafe to use! I promptly went to the WS website to write a review to warn others, and then received an email from WS saying that my review “could not be published”. It said to edit the review, but didn’t say why. I responded asking what the issue was, and did not hear back. I sent another note days later asking for clarification, and finally received an email saying that my review mentioned another store, and that was why. I swiftly removed that store name, and re-submitted the review. I just now received yet ANOTHER email saying they won’t publish the review. I am now left to assume they won’t publish it because the honest review was negative in nature. They are clearly misleading their customers in only allowing positive reviews. This is not the spirit behind writing them, and they should be ashamed. They’re obviously not interested in my business- I will go to Sur La Table from now on.
Carole LM
January 21, 2026
Have not refunded
I ordered on website back in July 2025 Invoice number 3162261 various items that did not fit in my oven and saucepans that did not work on induction -I sent them all back in one box w paying a personal courier and I had all the return authorizations (x2) -i have proof of delivery but they Williams-Sonoma have only partially refunded and I am owed over $3k-various phone calls nothing gets sorted/various emails nothing gets sorted /wrote to complaints department still nothing sorted-i will now go legal-do not use this company they do not care
Mauser
January 13, 2026
There is not a rating low enough for…
There is not a rating low enough for this company. Its been weeks and there is a potentially dangerous problem with their product and they DO NOT CARE!!!!!!
harddrivinle
January 10, 2026
I never received the $95.95 ham I ordered
I ordered a $80 ham (plus shipping costs for a grand total for $95.95) on December 20, 2025, for the holidays. It's now January 28, 2026, I've wasted at least two cumulative hours on the phone with them and have yet to receive the ham, a tracking number or a refund. My credit card bank is now pursuing this issue.NEVER AGAIN will I do business with this company. Based on similar reviews, I'm far from alone in this. Check out their overall score in customer satisfaction (or rather lack thereof).
Diana R.
January 9, 2026
To buy or not to buy...that is the Question.
This is my recent experience. Ordered two sets of really nice Le Creuset Heritage Stoneware dishes for Christmas gifts. 1 set was on Backorder until mid-Jan then that got moved to early in Feb. The other set arrived, but wasn't packed sufficiently to prevent damage in shipping/handling. Customer service reps, via phone, were attentive and understanding of my issues. I ended up cancelling both sets following the return of what was left of the one set that actually arrived. The company made things right in the end, and I was made whole again. Unfortunately, I could not be confident that damage wouldn't occur again...nor did I want to have to deal with that again.
RFB.NYC
December 30, 2025
Retail Experiences Have Been Excellent
I see a lot of negatives here about the online shopping experience. However my in-store ventures have been nothinb but positive. VERY helpful staff, friendly, creative in offering solutions, and seem to really like working there. And this is in NYC. The products are well made and stylish.
Carl L.
December 27, 2025
I have to agree, gone down hill.
I have to agree, this legacy retailer has truly declined in recent years. For example, I ordered a SET of 3 cutting boards. A SET. That implies they are packaged together and sold, you know, as a SET. They have been shipping them as individual items since Oct and I still don’t have the 3rd piece and it’s Dec 27. When I reached out to express my dissatisfaction, I got a ridiculous answer, “At least you can enjoy the board you have!” So tone deaf. I also recently ordered an all-clad whisk from them which should have a solid handle, yet when I went to whisk something the other day - stale dishwater came spitting out of the handle and into the dish I was preparing. SO gross and unhygienic. Update. The final cutting board arrived January 6th. It’s the wrong size. I’m just going to keep it and move on, but I doubt I’ll be ordering from them again for mail delivery.
Carol Blanton
December 27, 2025
Bait and Switch
On Nov 5, 2025 I called WS customer service to check on the value of 3 old gift and merchandise credit cards. I was told specifically that these cards had not expired and had a total value of $263.13. I called back on Dec 27, 2025 to place an order using the value of these cards and was told by 3 WS representatives that the cards contained no value and that “perhaps” the cards had expired. This was in direct opposition to the information I was given in November. I was given no explanation for the change and no offer of any compensation (which I did not request). I consider this unacceptable and not the service I expect from a well-established reputable company like WS.
Jasmine Wallace
December 27, 2025
Online Gift Certificates Not Working
I purchased an online gift certificate, received the order confirmation, had my card charged...and then they cancelled the order without any warning or notification. I was left trying to figure out why the recipient hadn't received it. They tried to claim that the fields for the order hadn't been filled out (they had, which I presume is why the order was confirmed). They had no information on what happened and why it was cancelled, and only told me to "try again." I'm not sure if it was a scam or just an error on their website or with their team, but the customer service was awful and obviously we did not attempt to repurchase from them.
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