Williams Sonoma Coupons & Promo Codes

Purchased the Peter Rabbit Medium Mache Egg and was really disappointed. They sealed the paper egg with tape in two spots, and trying to open it without ripping everything apart is basically impossible. My Easter keepsake ended up damaged right out of the box. Beyond that, the stuff inside wasn't great either. The chocolate and gummy candies were pretty standard, but those cookies? Tasted like actual cardboard. Really poor quality overall.

Been waiting on my frying pan for five weeks now. They lost the first shipment apparently, and nothing happened with the replacement until I had to call them myself. This whole experience has been incredibly stressful and a waste of money. Don't shop here unless you want the hassle. The company clearly doesn't care much about what customers think about their service anyway.

Placed an order for a coffee brewer on July 8th and still haven't gotten it. The original item came damaged with chips on the warming plate, so I called, got a return code, packed it up and sent it back through the courier. Already frustrating. They said the replacement would arrive on July 24. Called to confirm around the 21st and was told July 28 instead. Email confirmed July 28, but the tracking on the 28th still showed not yet shipped. It's July 29 and they now claim August 8, though that might change. This is ridiculous. I shouldn't have to chase down my coffee maker like this. Every other online retailer I've dealt with gets items to me on time or earlier, but not these guys. Zero stars if I could.

Ordered a coffee brewer on July 8th and it still hasn't shown up. The first one arrived damaged with chips on the warming plate base, so I went through the whole return process. They told me the replacement would get here on July 24. When I called around the 21st to check, suddenly it was July 28. Then the email confirmed July 28, but the tracking showed nothing shipped. By July 29 it's still not on its way, and they're now saying maybe August 8 but they're not even certain. This is unacceptable. I've ordered online plenty of times and always get my stuff on time or early, but not here. If I could give zero stars I would.

Purchased two milk frothers on June 10th for approximately $300 to use at a business location when our equipment broke. One of the units didn't perform as needed so I returned it on June 16th. The staff member was dismissive and refused a refund because I had done some testing with it, offering only $128 in store credit. There was no clear disclosure at purchase that any use would disqualify me from getting my money back. How else do you test if something works without using it? The employee became condescending, suggesting I should've looked at a floor model first, which makes no sense after you've already bought it. I requested to speak with management and she said she was the manager. Her attitude was unhelpful and I felt completely dismissed.

Bought two milk frothers totaling $300 on June 10th for a business use, and one didn't work properly. I brought it back on June 16th and the employee was rude and wouldn't issue a refund just because I'd tested it out a little bit. They offered store credit of $128 instead. There was nothing clear at purchase about light use eliminating my return options. I had to test the thing to know if it worked. The person got snippy with me, suggesting I should've checked a demo first, which doesn't help after you've already paid. I asked for a manager and she claimed she was one. The service was dismissive and unhelpful.

Another one-star review for a terrible retailer. After dealing with my own headaches trying to cancel a delayed order this past week, I'm done with these stores. I won't be shopping at any of the brands they own anymore.

If you enjoy paying premium prices for bargain-quality items and being treated poorly by support staff, then this is your place. This company used to mean quality, but lately ordering food gifts means getting dollar-store tier stuff in busted packaging, plus weeks or months of waiting. Call them with a complaint and they'll talk down to you like you're some kind of criminal. I've been dealing with problems from holiday purchases and it's been ongoing. They also won't allow negative reviews on their own site, which feels like straight-up censorship.

Shop here if you want cheap products at premium prices and terrible treatment when you need help. Used to be a quality company, but now if you get any food items from them, expect low-end merchandise in damaged packaging, late arrivals, and customer service reps who treat you like a criminal when you complain. I've been stuck trying to resolve issues from gifts ordered at the holidays and it's been a nightmare. Their website blocks negative feedback too, so good luck leaving honest reviews on their site. It's total censorship.

Ordered a moka pot on March 9th and when I checked on March 14th, the order was cancelled without any heads up from them. Still they managed to spam my inbox with promotional emails daily. I called customer service and the rep had no explanation for why it was cancelled. She threw out a couple of random guesses. The money was still being held on my card. She told me not to worry, charges just drop off in five days. When I asked what the company could actually do for me, she seemed baffled by the question. All they'd offer was 10% off, which would only apply after I placed another order and had to call back hoping it worked out. I made clear I needed it before my trip the next week, so I asked for expedited shipping free since they caused the problem. Nope, not available. Never shopping there again.

Placed an order for a moka pot on March 9th and checked the status on March 14 to see the delivery timeline. The tracking showed it had been cancelled without any notification from them whatsoever. Meanwhile they kept sending me marketing emails every single day. Called their customer service and the representative couldn't even explain why it was cancelled. She just mentioned a few guesses. The charge was still sitting on my card and she casually said charges just disappear after a few days. When I asked what they could do to help, she acted like that was a strange question. Their only offer was 10% off, which wouldn't even apply right away and I'd have to call back and hope to get it. Since I needed it before leaving the following week, I asked about free expedited shipping given it was their mistake, but that wasn't an option either. I'm done with this company.

We spent about $2500 on lighting from a home retailer on February 25th and were promised delivery between February 28th and March 1st. It's now March 12th and nothing arrived. We called to report they were lost since USPS never received them, but a representative insisted we were wrong and kept making excuses. He kept changing his story about when things would arrive. After holding for 47 minutes, we got transferred and heard more contradictory information. Finally they reordered the items. Then an email came saying the original lights were picked up at the mailbox, but when we checked, the lights still showed as lost in the system with USPS never receiving them. We found the switch plates at the box but not the lights. We have photos showing nothing was ever handed off properly.

Received a defective item as a present and tried calling their customer service line. I waited on hold for quite a while, and when the representative finally picked up and we started talking, they disconnected the call. I felt totally disrespected as a customer. The company doesn't seem to care about backing up the overpriced, mediocre stuff they sell.

Got an item from this store as a gift and discovered it didn't work right when I used it. I phoned their customer support, sat waiting forever on hold, and when I finally got to talk to someone, they just hung up on me mid-conversation. I was really shocked at how little they care about making things right for their customers, especially when you're dealing with overpriced items that don't work properly.

Ordered measuring cups and spoons on September 13th for $93. Since then I've gotten multiple emails saying there's some kind of unforeseen delay, and now they're telling me February 14 to 17 for delivery. We're talking about five months for a basic set of measuring spoons. Their own website talks about getting the right product to the right place at the right time and putting customers first, but clearly that's not happening. Why does it take half a year to ship kitchen tools? And even worse, there's basically one way to contact their customer service, which makes it impossible to actually resolve problems.