windsorstore.com Reviews
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1.8 / 5
Average user rating
202
Total reviews
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windsorstore.com Reviews
Read real experiences from customers of windsorstore.com.
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Karen Lociciro Jackson
January 2, 2026
Extremely dissatisfied with my…
Extremely dissatisfied with my experience. I do not shop this store very often, but purchased a few pieces of jewelry. The receipt did not say that jewelry is final sale nor did the sales associate inform me of this policy upon check out which is misleading and unfair to the customer. Of course, when I went to return the jewelry, she said they were final sale and I could not return it. As others have stated this company has very poor customer service and they have very misleading and unfair policies.
Jill Murphy
December 30, 2025
Unprofessional and Accusatory Manager…
Unprofessional and Accusatory Manager at Oak Park Mall WindsorOn my daughter’s birthday, December 28, 2025, we went to the Windsor store in Oak Park Mall, Overland Park, KS, to return an unworn dress she bought online for a February 2026 event.The store manager, Christy (who initially refused to give her name and said “Manager” was her first name), immediately accused my daughter of wearing the dress and removing the tag. When my daughter explained that the cashier had checked the dress and the tag was intact, Christy claimed Windsor tags differently, implied my daughter had retagged it incorrectly, and even sniffed the dress without explaining why. Her condescending and hostile tone drew attention from other customers and made my daughter feel humiliated.Christy eventually accepted the return “this one time,” framing it as a personal favor. She also refused to provide corporate contact information and walked away while I attempted to document it.My husband, a retired police captain, noted that he has never treated anyone he arrested with such suspicion or disrespect. Friends have shared similar experiences with this manager.Because of this experience, our family will no longer shop at Windsor or order online. Other customers should be aware of the unprofessional behavior at this location. Photo of Manager "Christy" included.
Martine Halls
December 30, 2025
Do not buy from these
Do not buy from these, very poor quality clothing. They pretend they are a London based company, when asking for a return they offer 20% discount but I wanted all my money back. Posted item to china in August still no refund. Complete waste of time out of £40 and £12 postageDO NOT BUY FROM THEM
Bri N
December 13, 2025
I ordered a cute black mini dress
I ordered a cute black mini dress from Windsor for my birthday and it looks exactly like the photo. The negative reviews scared me, but I’m super happy with my experience. I live in Canada and my dress got to me within 2 weeks! The tracking wasn’t super clear, but it came quickly which is all that matters to me tbh lol. The dress fits true to size and is def worth the amount I payed.
Francesca
December 2, 2025
I just bought the Lucia lace corset…
I just bought the Lucia lace corset dress in-store at my local Windsor for $109.90. When I got home, I looked online and found the exact same dress marked down to $25.00. I contacted customer service and was told that this was an online sale price only. This feels pretty deceptive. They refused to price match, and the only way to communicate with customer service is through text messages. The representative showed no care or concern for my issues.I refuse to shop at this store moving forward. Businesses like this forget that if you upset enough customers, you won’t have revenue or a business. Not to mention, if the retail staff lacks customer service skills, they won’t have a job either. It’s essential to show customers respect—it goes a long way. Moving forward Id rather purchase through SHEIN and other companies!!
Nichole Mischke
December 1, 2025
Horrible customer service/Shady business practices
Horrible customer service. Condescending employees who have no logical way of explaining their shady business practices except for speaking to you in a fake, overly sweet tone as a way of talking down to their customers with a “sucks for you,” type of attitude.
Tina Others
November 24, 2025
Return policy is a lie for international - beware
Dress is okay, at least one of them is . . .the second one, they told me the return process and then the company they use said "we don't do import returns."Called them, they said basically oh well you'll have to return it at your own expense. Despite their website promises. I wouldn't order from here again and we had friends considering it for both winter formal AND grad. It's a NO.
Iman Hersi
November 18, 2025
AVOID.
tried to contact the phone number and email address to get a tracking number. Apparently neither exists. Yes I copy pasted the ones from the website. It’s been 13 days and I still haven’t received my package.
Jessica Keffer
November 7, 2025
Helpful staff & some gems
I find the staff to be extremely pleasant and helpful. I have never ordered anything but love shopping in-store. Not everything is very high quality, but if you shop around there are some lovely pieces. Fun party dresses especially!
Misty Jividen
October 2, 2025
Do not pay extra for express Delivery…
Do not pay extra for express Delivery its actually 4 days, and then when you try to get in touch with customer service its a chat bot that can never help and you call a specific # to talk to person
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