woodlanddirect.com Reviews
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4.1 / 5
Average user rating
4897
Total reviews
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woodlanddirect.com Reviews
Read real experiences from customers of woodlanddirect.com.
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Thomas macpherson
April 1, 2026
Initial ordering/interaction was very…
Initial ordering/interaction was very smooth and easy. Any and all questions I had were answered and with patience. Placed order, log set chosen was on back order. Would've liked proactive interaction with order status from Woodland Direct. If I didn't reach out at every stated ship date, I would've had no idea when I would actually receive my set. I know they don't control ship date by manufacturer but if I'm ordering through you, I expect some level of updates/interaction. Log set finally arrived and it was exactly as my salesperson described and what I was looking for in aesthetics in log and flame appearance.
Fred Golubski
April 1, 2026
Purchased a gas log complete set
Purchased a gas log complete set, shipping was quick very well packaged easy to install. After one week it stopped working Woodland direct has no return policy and advise is the call the manufacturer and then call back Woodland and you are absolutely stuck in the middle with no fix in sight. They’re great in shipping you a defective gas log set the worst with taking care of a defective item, move past woodland direct. You have been warned.
Edward Cassidy
March 17, 2026
I recently purchased two gas fireplaces…
I recently purchased two gas fireplaces from this company and am completely dissatisfied . On there website they show a nice large flame that almost fills the fire box but once its installed it was only a 2 inch flame that you could barely see. I spoke with the technician from Woodland and we both verified that the units were running to manufacture specifications but there was no increase in the flame height . I have called several times since my conversation with the woodland tech but am being completely ignored, unlike the 100 calls I got from the salesman when I was getting a quote wanting me to commit to the sale. I would NEVER USE OR RECOMMEND this company because all they want is a sale and then avoid you when there is problem and misrepresent the products they are selling its bait and switch. Go to a local store and see EXACTLY what your getting not depending on a salesman to guide you and then ignore you when there is problem. This what they say is acceptable but advertise a large flame because they do not stand behind there product . This company is scam once they have yr money they don’t stand behind the product . As per all there bad reviews
Dennis Lazzara
March 9, 2026
FRAUD
FRAUD! They sent the wrong size fire-place screens and they will not admit!
Glenn Mccauley
March 6, 2026
Looks great thx
Looks great thx
Brian Saltzer
March 4, 2026
Terrible customer service
Terrible customer service. Exorbitant return charges. Never order from them
Vaughn Bagnard
February 21, 2026
Ventless firelogs unusable
My experience was mostly positive, but I've been trying to figure why the smell from my logs is so strong, they worked with me for bit then just quit. So as a consequence I'm stuck with a 1300 dollar log set that is totally unusable, thus the 2 star rating. Should be some kind of warranty on a purchase of this size. I suggest working with someone in your area for these things, they can send someone out to fix any problems.
Bev Graves
February 19, 2026
Poor Customer Service
Over the past 10 years, I have purchased expensive glass fireplace doors & two Empire Ponderosa Ventless Gas Log Sets from Woodland Direct.We have thoroughly enjoyed the gas log set.I had to call a few times over the years for help with the ignitor& my questions were always answered with very friendly help.Yesterday evening my ignitor quit working again.I turned off the main gas line and called Woodland Direct this morning.Lauren took my call.She insisted on my giving her proof of purchase.I have a file full off operational manuals, but I did not have the receipt for proof of purchase.I had a contractor at my house trying to fix the problem while I stayed on the phone with Lauren unable to prove to her that I was not only a customer, but a repeat customer.She could only find the purchase of the fireplace glass doors, but not the logs.Without proof of purchase of the gas logs Lauren demanded, she was unwilling to even connect me to technical support.Seriously…… what a shame.Over the years, so many people commented on my beautiful fireplace & now I can never recommend Woodland Direct to anyone again.Customer service matters.
Andrew Koecher
February 17, 2026
No Fireplace No Refund Out $700 for Nothing
Purchased $9000 Majestic fireplace they said was in stock. They did not have it nor did the vendor have it, then sold me $1700 in extra parts for it. After months of excuses with no fireplace, they refunded fireplace but not all the parts and then stuck me with $700 in freight charges after failing to deliver. Do not use these guys. Go direct to vendor or use Tristate. Woodland will sell you stuff they don’t have and then take your money.
Wade Schmelzer
February 16, 2026
Fireplace doors safely arrived and look…
Fireplace doors safely arrived and look great
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