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1.4 / 5
Average user rating
1259
Total reviews
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xbox.com Reviews
Read real experiences from customers of xbox.com.
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Taz
February 7, 2026
Game Pass is trash!
Game Pass is trash!Many games that are available with game pass that are installable don't install. Trying to manage gamepass game doesn't work. I bought a game on xbox store (bought, not downloaded through game pass), then deleted the game to save storage. Later I upgraded my game pass and wanted to redownload the game I bought, and xbox did not save my purchase history so it wanted to charge me again for the same game. THIEFS! You owe me money. Options for installable games is extemely limited as most GamePass games are available through cloud gaming. Xbox is dying and I am ready to say my good byes. Thiefs.
Ed
February 4, 2026
Do NOT buy digital games.
I bought an online game, played it a little bit, realised the game wasn't like it'#s description at all. Requested a refund and boom "can't refund digital games as they've been consumed"I don't remember downloading the game and unlocking some special level-up perk that sticks with me for life, of course I should be able to refund it, give me my money back and remove access from the product. I've done it before in the past, but as of recent it's all about consumption.
faith.L
February 4, 2026
Game Pass is incredible value
Game Pass is incredible value! Best deal in gaming. Console itself is fine
Lee-Ann
February 4, 2026
Not what it used to be .
Not what it used to be .. I have tried to reach out about a stolen Xbox Series X. It has no tracking and it's next gen! Nope do better Xbox. I've talked to so many rude people 😡 I'll most likely now never get it back because of police and Xbox . Good bye playing Fable. Thanks Xbox. Been a slice
anton andersson
January 29, 2026
I bought ufc 5 forn my son who has a…
I bought ufc 5 forn my son who has a birthay. When i bought it he could not play it because we dont have gamepass ultimate. So it khaos in the family and my son had a bad birthay. He has grade 2 autism
Tom Hansen
January 28, 2026
My 11 year old son was locked out of…
My 11 year old son was locked out of the user login to his Xbox. I have tried repeatedly to login and when I called customer service they offered no help other than a huge URL for support that I had to manage after spending hundreds of dollars for a useless box. I will never buy another Xbox again. It is just a silly credentialing issue that will wind up in the recycling bin. DON'T BUY AN XBOX UNLESS YOU WANT MORE PROBLEMS AND AN UNHAPPY CHILD.
Björn Nilsson
January 26, 2026
I got scammed!!!!!
I got scammed!!!!!! I finally bought my son UFC 5 as a birthday present. But then when he was gonna download it (after I bought it in the Xbox app) We need Ulitmate Game pass. Which is too much money per month and I could not do anything. So it became khaos in the family and my money is lost to.
Phillip Henderson
January 25, 2026
Shitty customer support
Literally the worst customer support experience I have ever dealt with! Not only is it ridiculously hard to request a call from a freaking person, when I finally did get a call back I sit on hold for 20 minutes and not spoken to by anyone. So I finally gave up and hung up. I will be going back to PlayStation ASAP
Joe
January 23, 2026
Disappointing, Unacceptable.
Dear Microsoft, thank you very much for decimating my faith in Xbox, I've had every Xbox model since Xbox 360.I purchased the Xbox one series X in August 2025, I was very happy with it until Xmas evening when I decided to play it my younger brother as it was our tradition, upon setting it up I started it up in order to pair a brand new controller, half way through the process the Xbox produced sparks from the back of the console and switched off, it did not come back on.As it was very much within it's 1 year warranty i was not worried and promptly drove to my local Currys branch as instructed to by the Microsoft repair order options on your website, this was on the 5th of January. I received a txt message yesterday, the 22nd of January saying my Xbox would be redelivered on the 23rd of January, which it was, i picked up, drove 30 minutes home , connected it and yet again MY XBOX DID NOT SWITCH ON.I am more than an casual player, i play competitive FC26 in a VPG league. My absence could cost me my place in the team.This is unacceptable, I sent you my Xbox to be repaired and you have sent it back to me with the same issue. IT WILL NOT SWITCH ON, IT DOES NOT WORK.I paid almost £500 for an Xbox that I cannot use due to someone's incompetence.FIX IT, SEND ME A LIKE FOR LIKE REPLACEMENT OR GIVE ME A FULL REFUND.
Holly C
January 22, 2026
Great System! BAD customer service!!
Okay. I love xbox. I have an xbox and play it constantly but damn it. Customer service is nonexistent. 😤 i got locked out of my account and i cant even access it anymore. All of my games... gone!!
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