zappos.com Reviews
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1.6 / 5
Average user rating
600
Total reviews
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zappos.com Reviews
Read real experiences from customers of zappos.com.
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Denise Miller
January 17, 2026
This site is the absolute worst
This site is the absolute worst. Sent two different shoe sizes. The text customer service people don’t understand one word nor do they read. I was sent a return label, now trying to receive a refund after it was delivered, YET their customer service can’t understand my questions and want to send me another label. Avoid buying on this site. It’s not worth that aggravation.
Forest Bai
January 11, 2026
First order. Bullied and harassed for absolutely no reason
I am reporting an atrocious experience done by their own employee. For the record, my call was at around 1:30PM PST on 1/10/26.Long story short, Amazon lost my package in transit, and it contained cold weather pants for an upcoming travel. I reached out and a refund was processed because the items were out of stock. Because I had received no refund confirmation, I called again to make sure my refund would be processed as I would like to go to a store to make another purchase.The phone was answered by a mentally-ill, literal thug named Ruben, who kept on repeating information that I never needed instead of actually answering my question about the status of my refund. As he kept on wasting my time on useless questions due to his total absence of competence, I politely only replied with "yeah I just want the status of my refund, that's all." The agent proceeded to aggressively harass me by saying "yes Im just asking you questions, THERE'S NO REASON TO BE RUDE ABOUT IT", then laughed right after bullying me. The shock put me into a radio silent as I could not believe such an unprofessional, aggressive, and rotten human was hired as a customer-facing agent. Before the call ended, the last thing I received from this predatory human was a THREAT "your account is going to be banned." I didn't even have my question answered before Ruben aggresively hung up on me. All of these atrocities just fueled by his malicious and rotten personality. I have dealt with several terrible customer services in the past, but nothing had gone even remotely close to this extreme misconduct. My first experience with Zappos was nothing other than not receiving my product and getting harassed. I don't understand why Zappos pays this sort of rotten human just to harass and threatens customers while never performing his duties. My order and information are attached to this email address for any information the company needs from me.
F L
January 8, 2026
Signed up for a promo code
Signed up for a promo code. Worked during testing, didn't complete payment. Went back to add more. Then the code didn't work anymore. Great job, Zappos. Got and lost a customer in record time. : )EDIT: Wrong! The coupon worked when I tested it. Then when I went back, the item was no longer on sale, so it's cheaper on Amazon, even without the coupon. And your customer service in non-existent. There's no one to reach out to. Thanks for encouraging me to pay somewhere else!
Angeline Sellers
January 6, 2026
They have really unreasonable return policy good pricing but when…
They have really good pricing but when you go to return them, they take a month to return your money which is very ridiculous. Nobody does that so in the meantime, they’re using your money and a few times out by however many people they do that too. They’re making money a lot of it on interest people should go to the BBB and right reviews so you can see it before you buy it
Stephanie
January 6, 2026
Order canceled on estimated day of arrival.
Ordered a pair of shoes on December 30, 2025. Received confirmation and an estimated arrival date of Tuesday 06 2026. Tuesday morning got an email that my payment was declined. That is a lie. My bank did not decline any payment and the ahoes were suppose to arrive this afternoon. I also have a confirmation. They canceled the order day of arrival instead of having decent business practices and just letting me know they didn't have the shoes or my size. Terrible all around. This is my 1st and last time ordering from them
Isidro
January 3, 2026
When it came time to order my clothing
When it came time to order my clothing, the subsidy was not working and then when it works all the stuff in my cart is sold out, there was only one shirt in my size and canvass Carhartt's which I do not use, the customer service rep said you just need to use what is there, what there's nothing therein my sizes and the usual stuff I get, they done away with Tyndale as well , then I asked when would clothing restock, she didn't know she said maybe 3 weeks or 3 months is what she said, she wasn't helpful at all she was kind of rude
Teresa Gump
December 30, 2025
Slow and very unhelpful
Placed an order and sat processing for nearly 10 days. Was told it was not shipping, asked for a refund. Received a refund and bought elsewhere. Zappos order has now shipped supposedly but no movement on it.Update: zappos followed up and made the situation right. I will be giving them another chance.
Customer
December 20, 2025
No, just NO!!!
Returning an item was a major, major headache. Why do I have to argue, then ask for a manager, to get a USPS return label, when their site clearly states they offer that option? Waiting many weeks and still have not received my refund. Will never order from them again.
Desiree Slacum Watson
December 18, 2025
Placed an order for my Grandson for…
Placed an order for my Grandson for Christmas, claimed delivered 12/16, my husband home all day and it never arrived. (confirmed with Ring Camera) Amazon email states delivered 12/17. When I chat with Zappos they mentioned I should have a picture, informed them I didn't receive a picture with my email.
Cristina
December 13, 2025
Useless Customer Service
I had to return a pair of boots because they didn't fit. They received back my item on the 4th of December and still no refund. Upon contacting the customer service I was told that they haven't received the packet, but I have the proof of delivery that they did. Customer service was not helpful at all. Now I wait a couple of days then I will contact my bank. This is absolutely ridicolous. How they can deny that they received my packet when there is proof of that. Got an email from them saying that my bank refused the refund on 11/29. At the time my return was still in transit , but most of all why my bank should refuse a refund? So at this point I need to call my bank to ask for explanation. This is getting more and more ridicolous. I returned my item and lost my money. I will never do business with them again!!
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