Zappos Coupons & Promo Codes

I had a terrible experience with their support team. They gave me wrong info, wasted my time, and ignored text messages. The promotional offers and discount codes barely work on any items you actually want to buy. They advertised a 10% discount for signing up with your email, but it didn't apply to anything in my cart. I ended up going directly to the shoe manufacturer and got a much better deal plus a warranty. Won't be back.

As someone who's been around a while, I don't have the patience to scroll through endless shoe photos online. I need to talk to someone who actually understands shoes and can guide me to the right fit. This company lets me call them up and I always get fantastic service. That's why they have my continued business.

I bought a holiday gift for my grandson that was marked as delivered right before Christmas, but my husband was here all day and it never showed up. Our doorbell camera backed this up. They sent a confirmation email saying it arrived the next day instead. I reached out via their chat and they mentioned I should have received a delivery photo, but I explained that never came through to my email.

Ordered a gift for my grandson that was supposedly delivered before the holidays. My husband was home the entire day and never received it. I checked our security camera and confirmed nothing arrived. The company sent an email saying it was delivered the next day. When I reached out through chat support, they said I should've gotten a photo notification, but no image came through in my email.

Decided to order from their website only to find out the item is being sent from a warehouse operated by a different company. I'm not doing business with them again. I never ran into this before, but something changed over the past year.

I've been shopping with this company for more than 15 years and have spent a ridiculous amount of money there on shoes. My most recent purchase went like this: I got two pairs, decided to keep one and swap the other for a different color with a separate payment. They said they got my return on May 16, but now they're saying my money won't be refunded until June 16. The problem is they changed how they handle refunds without letting me know first, and they basically abandoned the business approach that made them famous. There are tons of other places I can shop, and I'm not going to accept this. I returned something to another company at a store location and got credited immediately when the employee scanned it. This company just lost a customer who'd been recommending them for years. I'm out.

I've been a loyal customer for over 15 years and spent thousands and thousands on shoes from them. On my last order, I got two pairs, kept one and sent back the second to get a different color instead. Here's the problem: they confirmed my return on May 16th but are now telling me the refund won't show until June 16th. They changed their policy without even telling long-time customers like me, and honestly it defeats everything they used to stand for. I've got plenty of other options out there, so this isn't acceptable. Another retailer gave me instant credit the moment their driver picked up my package at the store. They just lost me as a dedicated customer and someone who used to recommend them all the time. That's it for me.

Got two pairs of shoes and placed the order without any issues. The pricing looked good and everything checked out. They got the order shipped within a couple days with no problems. The package made it to a warehouse nearby at 1am on the delivery date. I woke up early to track it and saw it was marked undeliverable and heading back to the sender. I called customer support and asked if I could just go grab it from the warehouse myself since it was so close. They refused and said it was already being sent back and I'd have to wait for it to arrive at their warehouse before getting a refund. This seemed unfair since I wasn't the reason it couldn't be delivered. I asked for an explanation, but the company never got back to me. I'm done ordering from them.

Ordered two pairs of shoes and everything seemed fine at first. The price was right, the ordering process went smoothly, and they shipped pretty quickly. Then the package arrived at a local warehouse just after midnight on the day it was supposed to be delivered. When I checked the status that morning, it showed undeliverable and being sent back. I texted support asking if I could just pick it up myself from the warehouse nearby, but they refused. They said it was already heading back to the main warehouse and I'd get a refund once it arrived. This wasn't my fault! My money should've been refunded immediately since the shoes never even made it out for delivery. When I asked why this happened, nobody from the company ever responded. I won't be ordering from them again.

The way their team treats you when you're in contact with them is fantastic. I have nothing but respect for this company.

It's strange to see so many negative reviews. This company isn't being hurt by them anyway. I suspect some bots are trying to mess with their ratings. Anyway, they're a reputable business with good product choices, helpful support, and speedy shipping. I wanted to add my two cents.

I don't understand why there are so many negative ratings out there. It's not like it's actually hurting this company anyway. Probably just bots trying to skew things. Let me help balance that out. They're a solid business with good inventory selection, decent support, and they get orders out quickly.

You won't find better customer service anywhere!

This is my first time leaving a review for a major retailer, and I felt like I had to do it for this company. Recently bought some shoes and they sent me the wrong size. Despite that mistake, I'm giving them five stars because they handled my return incredibly well. They got me the correct pair within a day. Their approach to customer satisfaction is unmatched and I really appreciate it. Plus, when you compare their prices to other retailers for the same items, you really can't beat what they're offering.

Each time I've had contact with this company, they've impressed me. Their customer service team really goes above and beyond to make sure your experience is the best it can be. My orders consistently arrive when they're supposed to, and returning something is always hassle free. It's refreshing to work with a company that actually cares about taking care of their customers the way these folks do.