Zhiyun USA sells camera gimbals and stabilization equipment. This page offers shoppers real ratings and detailed reviews to help you understand the customer service and product quality experience at Zhiyun USA.
Zhiyun USA Reviews
1.0
11 reviews
What Shoppers Say About Zhiyun USA
Created with AI, based on recent reviews
Zhiyun USA has received uniformly negative feedback from shoppers, with all reviews rating the company at one star. The most consistent complaints center on customer service failures, including unresponsive communication channels, refusal to honor warranties or process returns, and expensive return shipping policies that customers must pay out of pocket. Multiple reviewers report receiving defective or wrong products (such as a lower-value gimbal shipped in premium packaging, used equipment with visible damage, and units with manufacturing defects), yet the company allegedly refuses to acknowledge problems or provide replacements.
Additional grievances include lack of transparency about product availability, leading to lengthy delays, slow email responses, missing phone support, and difficulty reaching the manufacturer. Shoppers describe the overall experience as a nightmare, with warranty claims rejected and communication ceasing after initial inquiries. The combination of product quality issues and severely inadequate customer support has left all reviewing customers dissatisfied with their purchases.
Customer Reviews (11)
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What is Zhiyun USA's current rating?
Zhiyun USA is rated 1.0 out of 5 based on 11 customer reviews on RetailCoupons.com.
What do shoppers say about customer service at Zhiyun USA?
Reviewers consistently report serious customer service issues, including unresponsive communication, slow or absent email support, missing phone lines, and difficulty reaching the company. Many describe being unable to get help with defective products or warranty claims.
What are the main complaints about returns and refunds?
Shoppers report that Zhiyun USA does not provide prepaid return labels, forcing customers to pay for their own return shipping (with costs reportedly reaching 70 dollars or more). Additionally, the company is said to have short return windows and to reject returns even for valid claims.
Have reviewers received defective products?
Yes, multiple reviewers report receiving faulty or damaged equipment, including wrong items shipped in incorrect packaging, used products with visible scratches and corroded batteries, and units with manufacturing defects like loose internal components. Several report the company refused to acknowledge these defects or provide replacements.
Would shoppers recommend Zhiyun USA?
No. All available reviews are one-star ratings, and shoppers describe their experiences as nightmarish. Common themes include receiving defective products, encountering unresponsive customer service, facing expensive return processes, and being unable to obtain warranty support or replacements.