zipcar.com Reviews
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1.5 / 5
Average user rating
293
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zipcar.com.
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zipcar.com Reviews
Read real experiences from customers of zipcar.com.
Brands may not incentivize or pay to hide reviews.
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Wendy
February 23, 2026
If I could rate 0 stars I would this…
If I could rate 0 stars I would this company is a scam and they don’t deserve your money they add there own fees when they feel like it I paid almost $500 to drive a car for a day it’s not worth it go to a regular rental company!!!!
Madeleine
February 7, 2026
Would give 0 if possible
Would give 0 if possible. Horrible experience, the car we wanted wasn’t starting, we called customer service and they said the battery is dying. The agent was unfriendly and even told us to stop talking….
Justin Allen
January 18, 2026
Unauthorized charge
Never submitted my application, but was charged an application fee anyway. Now they’re refusing to refund me my money for the unauthorized charge.
Mari
January 16, 2026
Zipcar is by far the worst car rental…
Zipcar is by far the worst car rental service I’ve dealt with. They closed my account without providing a clear reason, and my Zipcard stopped working while I was already in the middle of a trip. I ended up paying $50 out of pocket for gas because of their system failure.On top of that, they continue to charge my card with unexplained fees, even after I contacted customer support multiple times. Their communication is poor, and the issue has still not been resolved.Save yourself the stress and avoid this company.
Daniel S
January 14, 2026
Thieves
They are thieves. Do NOT sign up for this service. They take money out of your account for an “application fee” without your authorization.
Sean Griffin
January 12, 2026
Brilliant service in Gran Canaria
Brilliant service in Gran Canaria - the driver was exceptionally helpful in locating our missing accommodation host. Have always found Zipcars in GC excellent and great value.
DEBORAH NAVINS
December 30, 2025
It took THREE tries to get my car.
It took THREE tries to get my car.Customer service is outsourced so it's very difficult to understand the operators. Discounts are not offered when Zipcar screws up, which is often.
Todd Jamieson
December 23, 2025
Continued down hill slide
Continued down hill slide. The customer service is terrible. They also tend to nickel and dime you around little things. They come off as cheap. It's not that easy to pause or cancel the recurring charge. It feels deliberate.I would not likely do business with them again because of the customer service. I tried to cancel my membership online and it didn't go through. They wouldn't accommodate the mistake. Sad.
Chim Dida
December 21, 2025
Absolutely disgusting
Absolutely disgusting, first they scam you , overcharge with the highest price , never return your deposit , after 1 week of renting they will issue you penalty without you getting in , and they will sell all you information details to big international scammers,so don’t rent from them absolutely shocking how government lets them to run business like that
Consumer
December 16, 2025
Zipcar informed me about the parking…
Zipcar informed me about the parking penalties almost one month later.By the time I was notified, Zipcar had already paid the fines early and closed the cases, without giving me any chance to pay them myself at a discounted rate.I already paid the £40 towing charge, yet I was still billed £160 + £30 twice.Even though I ended my trip properly, Zipcar refused to take responsibility.This practice feels unfair and misleading, and results in unnecessary financial loss for customers.I strongly recommend checking all charges carefully when using ZipCar
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