zoom.us Reviews
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1.3 / 5
Average user rating
1396
Total reviews
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zoom.us Reviews
Read real experiences from customers of zoom.us.
Brands may not incentivize or pay to hide reviews.
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Samuel Ďuriš
February 7, 2026
Improvement in privacy and security of the app
The privacy, security, and performance of an app have improved rapidly since the last update. End-to-end encryption is better now, and the meeting capacity is OK even in the free version of the app. Human customer support is now timely and easily available. Have a nice day.
Diana
February 6, 2026
spamming me with zoom meetings emails
I'm getting emails all the time for zoom meetings. I dont why. I keep unsubscribing but they keep coming. The emails are coming from no-reply at zoom.usI will never use zoom ever again. I tried to login with the same email but I cant login for some reason.
no.
February 2, 2026
Wish I could give this 0 stars
Wish I could give this 0 stars. Throughout the last 2 weeks, I have had very important meetings to attend for my senior year. I had to repeatedly apologize to tutoring services for joining 10mins late due to the app being slow, and not even letting me join when I press join. I was asked to turn on my video, but it didn't work. Just now, I had a group tutoring session and the audio and my mic were not working. Also the app slows down every other application on my device, making it difficult to write notes on the device during classes. I am now extremely behind everybody else in class. And I restart my laptop every 2 days, and keep it up to date. UX is horrible. So difficult to use. Even Microsoft Teams is better.
john
February 2, 2026
Absolute shambles when things go wrong
Absolute shambles when things go wrong. Customer service department are totally inept of fixing a problem.Feels like a scam. Time for me to move on from this shambles
PMCKINNEY
January 31, 2026
ZOOM CHARGES FOR A ZOOM ACCOUNT THAT I HAD NO KNOWLEDGE OF, UNTIL I SAW THE CHARGE ON MY BANK ACCOUNT. THEharged for a Zoom account that I did not ask for.
REGARDING: INV #33732952I tried numerous times to get a refund of $159.90 from ZOOM, because I DID NOT ASK FOR A PLAN. ZOOM charged me for an UNAUTHORIZED, FRAUDULENT, ZOOM PRO PLAN for $159.90. ZOOM had the audacity of saying "I needed to go through Google Play to dispute the charge."The $159.90 unauthorized charge to my bank account on January 12th 2026, was made by ZOOM. I did not receive any charge from ZOOM, no invoice, no phone call, absolutely nothing. The only thing that alerted me was the charge to my bank account on my debit card for $159.90. I *Never gave ZOOM my debit card number. ZOOM took my debit card number from Google Play, another unauthorized, fraudulent act. This is the worst customer service of any business I've ever dealt with. I'm going to write a review that states,"DO NOT PURCHASE ANYTHING FROM ZOOM HERE ON THIS SITE, THEY ARE UNRELIABLE, DISHONEST, THEY MADE FRAUDULENT CHARGES ON MY DEBIT CARD THEY TOOK FROM GOOGLE PLAY, YOU CANNOT GET ANY HELP, THEY DROP YOUR CHAT ON PURPOSE, YOU GET ANOTHER CHAT PERSON, THEY DROP THE CHAT IN MID CHATTING, NO ONE WILL HELP YOU. THE VIRTUAL ASSISTANT SAID "ZOOM WILL NOT ISSUE REFUNDS AFTER THE CHARGES HAVE BEEN MADE." BY EMAILJan 30, 2026, 9:17 Zoom Customer Care • Your account has been successfully canceled and will not be renewed after January 12, 2027. THEY CHARGED ME FOR ANOTHER YEAR AFTER I HAD SENT SEVERAL REQUEST FOR A REFUND AND TO CANCEL MY ACCOUNT BEFORE JANUARY 12, 2026.
Tejas Mehta
January 30, 2026
Need ability to remain logged in from multiple computers
Extremely useful tool. Use it many times a week and love it. One of the things for improvements would be to let users remain logged in from multiple apps to make it truly mobile. Sometime, I start a meeting from office computer, then switch to mobile while driving, then switch back to home computer. But this isn't working smoothly as they would not let me remain logged in both computers!
elora
January 29, 2026
zoomis a scamming company i request…
zoomis a scamming company i request them for a refund since i start the subscription they just move chat into emails and via emails they moved to live chat total scam. i want my refund or i will file a case on this company
Anne Marr
January 28, 2026
This felt more like a scam than real…
This felt more like a scam than real customer service. This company bills in my case without warning before the renewing another full year of use. A trap for the the unsuspecting into iron clad agreements (check the tiny print) that once they take money off you account it's theirs. Even if you cancelled the account according to the contract before the next full year payment you may find yourself billed for yet another full year.Finding a way to contact help, diverted at every point by a convoluted website protochol as you try to find how to contact "customer service" and at least plead your case for a refund. Even then, supposed human help gives you chat bot answers that confirm you will never get a refund for a "service" you cancelled, do not want re-newed and will not even use ever again. Zoom..I don't think so!
Miss Jones
January 23, 2026
Basically not functioning
Whenever I have the app downloaded my webcam light comes on randomly and without my request. I also have just missed a job interview because Zoom refused to sign me in. After going through multiple MFA/verifications I finally got into the meeting 10 mins later, on a different device. Completely unacceptable. Also, when typing in the verification codes and switching between the number input boxes it would return to the letter only keypad rather than sticking to the number keypad, and it was impossible to go back and delete the incorrect letter entered due to this switch.
Ole Magnus Kikut
January 23, 2026
Very rigid and disappointing support
Very rigid and disappointing supportWe were charged for another full year even though we are not using the service. I contacted Zoom billing immediately to request a refund.Support was polite but completely inflexible. No real help. Just links to terms and instructions on how to cancel after the billing period ends — in 2027.No attempt to understand the situation. No goodwill. Just “non-refundable” repeated again and again.This feels rigid and greedy, especially for a long-time customer who reached out right after the charge.I expected better customer care from a company of this size.
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