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Really happy with both the product and the support I got. Got my in-stock item super quickly. The keyboard is fantastic and it matches all the tutorials I saw beforehand. My kids enjoy it too. I had to cancel part of my order due to some changes, and they processed the cancellation and refund right away without making a fuss.

The technical support team is friendly and knows their stuff. They fixed my issue in a satisfactory way.

Really let down by this company, especially since they used to be so responsive with customer support. Got the Piano with the 49 colored keys in early November but it arrived broken. I've emailed support multiple times, but after three months I still haven't gotten a response that would let me get a replacement. It's been almost a year waiting for this during the pre-order phase, and now three months since it showed up damaged. The keyboard is still in the box because I can't use it. It's honestly ridiculous. I've never seen another company behave this way despite owning gear from many different brands. Terrible experience that I wouldn't wish on anyone.

Ordered a Piano M back in December thinking it would be perfect for Christmas. Here we are in late February and still no keyboard. They keep telling me mid-March, but I'm skeptical at this point. Support does send updates but never actually addresses what I'm asking. If you're considering this as a gift, I'd recommend looking elsewhere. The product itself is probably fine, but the delivery and support situation is absolutely unacceptable and the dates they give you aren't reliable.

Love what ROLI makes. The support on Discord is great and the community is awesome too. Been playing around with the Airwave along with the Piano and Seaboard for about a month now and it's been such a fun experience.

Fast and helpful customer support. The products themselves are great quality.

First time buying from ROLI and I got the Piano and Airwave together. Yeah it took a while to arrive, but now that I have them I'm happy with both. Had one small issue with the Piano keyboard but they took care of it really quickly.

Waiting almost five months for the keyboard I bought. I've submitted a bunch of support tickets and not one has gotten a response. Starting to think this might be some kind of scam dressed up as a real company with good marketing but zero ability to actually send what they're promising. Crazy that so many people seem to have this problem and they keep selling. WATCH OUT before you order. The products are real but something is seriously broken inside this company. When they reply on review sites they say to contact their support email, but THEY DON'T ANSWER EMAILS sent there. So it's basically a lie to make themselves look good. I've tried reaching out four separate times over months and never gotten a single response.

Still waiting for my Airwave that was supposed to arrive before Christmas. Really disappointed.

My order kept getting pushed back month after month. It was supposed to be a gift and almost missed not just one but two important birthdays. One of them was a milestone 60th birthday and I really wanted to get something special. Instead I just got delay after delay.

I've been waiting over a year for one order and another is still missing a piece. Every time I try to contact customer support, I get a generic message saying they'll get back to me eventually. They never do. They ask for reviews even though I don't have the products yet. When I leave a negative review about the delays and lack of support, they respond but then just repeat the same empty promises about getting back to me. They even tried to get my reviews taken down for complaining. They'd probably claim they're dealing with a lot of requests, but that's been their excuse for months. They need to hire more people to actually handle this. Very frustrated and can't suggest buying anything from them. I did eventually get a response saying the item was lost in shipping and they'd send a replacement soon. Then another email says I'm in batch 21 and it ships in a few months. Another three months of waiting. This company is completely unreliable.

The Seaboard Rise is genuinely impressive technology and a solid example of MPE innovation. But the company seems to have shifted toward making things more beginner-friendly instead of supporting serious users. Products like Equator 2, Cypher 2, and Strobe 2 basically sit abandoned with no new firmware updates. When I contacted support about Strobe 2 a month ago, all I got was an automated message saying they haven't forgotten about me. I've tried following up several times with nothing. If you want MPE gear and you're doing serious work, the Rise is great, but there are definitely better options out there with way more responsive support teams.

Got the Airwave back in October as a gift for my son but it never arrived. I've sent multiple emails asking for an update and haven't heard back at all. No contact from anyone at the company. At this point I'm pretty sure I just donated $300 to a company that clearly isn't working properly and has essentially no customer service.

Had a great experience ordering online. They got back to me quickly and handled everything efficiently. The return process was smooth and straightforward.

I'd heard some complaints online about getting responses from ROLI support, but my experience was totally different. Seriously can't say enough good things about how they helped me. My Seaboard started playing phantom notes that made it basically unusable, so I reached out with a video showing the problem. Within a day they promised a replacement with no hassle. You can tell they actually care about keeping customers satisfied. They really went above and beyond. Special thanks to the support person who handled everything related to my registration and replacement. They were super professional but also friendly and got things done fast.