How to Redeem a The Ordinary Promo Code
Please follow step-by-step instructions below to apply your The Ordinary promo code:
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Browse for items on ordinary.com.
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Add your must-have products to the shopping cart.
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Click the cart icon in the top right corner to review your selections.
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Enter your promo code in the section marked as “Promos”.
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Choose “Apply” and proceed to checkout.
About The Ordinary
Founded in 2016 Toronto, The Ordinary was created to challenge the beauty industry by offering high-quality skincare at accessible prices. Several years later, The Ordinary has redefined what skincare can be.
The Ordinary believes skincare should be effective, honest, and accessible to everyone. Instead of following fleeting trends or exaggerated claims, the brand focuses on straightforward formulations that give your skin precisely what it needs.
Their formulations manage to keep ingredients clear, helping you build a routine that works for you. The company is still committed to using vegan, cruelty-free, not tested on animal formulations, and delivering integrity and accessibility in skincare.
The Ordinary Return Policy
If you are not satisfied with your purchase from the DECIEM website or DECIEM retail stores, you can return any unwanted products that are at least half full within 365 days (1 year) from the date of purchase shown on your receipt.
Items bought as a set (e.g. The Ordinary No-Brainer Set, NIOD Set No. 1) must be returned completely to qualify for a refund. Partial refunds are not available. Gift cards cannot be refunded or redeemed for cash except where required by law.
Please note:
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Shipping fees and products listed as Final Sale are non-refundable.
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The Ordinary does not provide refunds or exchanges for products purchased from other retailers (Sephora, ULTA, ASOS, etc.).
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Store credit or exchanges are not offered at this time.
How to Return at The Ordinary
1. Store Returns
You may return unwanted products to any DECIEM retail store in the same country as your original purchase. A receipt or proof of purchase is required for refund to your original payment method.
If returning to a store isn’t possible, you can return the products to DECIEM warehouses. Your refund will be issued via PayPal.
2. Pop-up store purchases
Items purchased from DECIEM pop-up shops cannot be sent to DECIEM warehouse. Instead, you should notify Customer Happiness team through the returns contact form.
3. Online returns
Online orders can be returned in-store or online.
For return in store, you should provide your order number to the store ambassador at checkout.
For return by mail, you must include the original or a copy of your invoice with your shipment. Confirm the order number, products returned, and return tracking details.
DECIEM does not provide or cover the cost of return labels.
Some DECIEM products cannot be accepted by mail due to shipping restrictions:
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Abnomaly SHOP Room Fragrance
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Hylamide Matte 12
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Hylamide HA Blur
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The Ordinary High-Spreadability Fluid Primer
