Woodcraft Coupons & Promo Codes

I posted a review about two months ago for an expensive router plane. The tool arrived missing a part that was crucial, so I couldn't even use it. The manufacturer did send a replacement part, but it took three weeks to get here. I followed up with the website about why my review wasn't showing up and they blamed it on understaffing. I'm done with this place and I'm telling people to shop elsewhere. A company that doesn't let honest reviews see the light of day isn't one I can trust.

I purchased a hand plane and it had multiple problems right out of the box. I left a review on their website about it and it never showed up. It seems like they only want positive feedback visible. When you can hide reviews that point out real quality issues, it makes your products look way better than they actually are. That's not an honest way to run a business.

This company can't be trusted. Multiple emails with no response. Never got my order. I regret doing business with them.

I placed an order for a stain and a finish but only got the finish. Instead of the stain, they threw in some random leveler. I've been trying to get this sorted but nobody's responding to my messages. To make matters worse, the can that did arrive was badly dented. This company is not worth my business and I won't be going back.

I want to share what happened with my recent purchase. In late March, I bought a drum sander with tables and got charged $165 for shipping. Then I found out the sander was on backorder, and they were advertising free shipping on that exact item. I asked about a refund or credit but got nowhere. After I posted about it online, filed a complaint with the BBB, and left a detailed review, they finally gave me back the shipping charge. I'm glad I got the money back, but it shouldn't have taken all that effort just to get them to do the right thing. I'm posting this updated version so others know what really happened. Woodcraft did eventually fix it, but only because I had to make a big deal about their misleading practices. If you shop with them, stay on top of backorder status and look for any promotions that might apply before you buy.

Got some walnut boards delivered today and unfortunately they both had cracks running through them, making them worthless for what I needed. I tried calling to arrange a return and got stuck with an automated system. I pressed a button thinking I'd talk to someone, and instead got routed to some weird AI message trying to sell medical alert stuff. It pretended to be a person but just kept talking and talking. Every time I thought I'd finally reach a human, I didn't. I will absolutely never order from them again.

I bought some wood carving burrs that were on sale but they never actually sent them out. About a month later I had to dispute the charge with my credit card company. As soon as that went through, they reached out asking what happened. They were really nice about it and genuinely wanted to understand the situation. Once I explained everything, they went above and beyond to get me in touch with people who could help. They even threw in free expedited shipping and kept the sale price I originally got, even though I told them just getting the product to me was enough. Everyone there was kind and took my concerns seriously. It turned out great in the end.

Don't shop here. I bought a camera and it still hasn't shown up over a month later. Their customer support is nonexistent. I'm going to have to get my bank involved to get my money back. I'm clearly not the only one having these problems. Just stay away.

My husband ordered a camera for my Christmas present on December 7th. It's still not here and the tracking information has disappeared. This is really frustrating. Can someone please check into this? I'm starting to worry that something went wrong.

The independent installers they sent were professional, but everything else about this company is a disappointment. We had a new kitchen installed and the quality of the materials was poor. The glossy laminate on several doors and drawers started peeling almost immediately. They did replace those pieces, but when the same problem happened again, we got stuck in an endless email loop full of promises that never came through. Eventually they just stopped responding to us. I have documentation and correspondence to back this all up. What really bothered me was when they sent someone out to verify measurements and claimed all our replacements were sitting in their warehouse, which clearly wasn't true.

I've tried using their free shipping offer several times, but you have to dig through their policy pages to find out it can't be combined with sales. It's not that unusual, but I hate having to search for that info. Other companies make this clear right up front on the product page, not buried in the fine print. Why would they show a discounted price and advertise free shipping if you can't actually use both? I asked them about it and got a short, dismissive response saying those benefits don't go together. Another thing that bugs me is getting emails saying I can get free shipping if I finish my cart, then having to actually call them to make it happen. Their whole website is frustrating and the way they do business feels sketchy. I've also been to their physical locations in a couple states and the staff at both places were unfriendly at best. I even saw one employee at a Maryland location yelling at a coworker for honoring an advertised discount that was still posted on the shelf, claiming the offer had expired.

I ordered a track saw that was listed as in stock. Four days went by with no shipping notification, so I reached out asking what was taking so long. They sent back a generic response telling me to call. When I did, the person on the phone was curt and said my order needed to be 'verified.' Verified? You already charged my card! He said it would ship on Friday, adding another four-day wait. The whole thing felt sketchy to me. I cancelled that order and got one from a competitor instead. I'm never going back. There are plenty of good woodworking retailers out there who don't treat customers this way.

Watch out when buying wood through their website. I got a box of plywood shipped to me and paid nearly $14 for shipping. The quality was terrible, and they wanted another $14 to send it back. That's basically $50 worth of scrap wood! The actual store wouldn't accept it as a return either. Plus the people in customer service were pretty rude about the whole thing. Won't be ordering from them again.

I purchased an item through an Amazon marketplace listing without realizing it was a third-party seller. When I asked about Prime coverage, they explained they don't participate in that program and that the shipping costs I saw during checkout would apply. They also mentioned the order was already processed and couldn't be canceled, so I'd need to request a return through Amazon once it arrived. I've ordered plenty of products from them before and spent quite a bit of money over the years, but losing hundreds of dollars over a five dollar purchase just because of poor communication seems like they're throwing away loyal customers. This is bad business.

I had a custom coffee table and TV unit built, and they turned out absolutely beautiful. The service was fantastic, with special thanks to Adrian. I would definitely recommend them.