About Xbox Design Lab
Xbox Design Lab offers a specialized service that puts the power of controller customization directly into your hands. This platform allows you to design personalized Xbox Wireless Controllers and the premium Xbox Elite Wireless Controller Series 2.
You have the freedom to select colors and finishes for nearly every component. This includes the face buttons, bumpers, triggers, thumbsticks, and D-pad.
For a final personal touch, you can add a custom laser-engraved message. The service aims to deliver a controller that perfectly matches your unique style or gaming setup.
While most options are included in the base price, upgrades like metallic finishes or rubberized grips may incur a slight additional fee.
How to Redeem Xbox Design Lab Discount Codes
- Navigate to the Design Lab and select your preferred controller model (Wireless or Elite Series).
- Complete all customization steps, including colors, grips, and optional engraving.
- Preview your unique design and add the completed controller to your cart.
- Proceed to the checkout section of the Microsoft Store website.
- Enter your shipping and contact details as requested.
- Continue through checkout until you reach the payment page.
- Locate the field labeled "Discount".
- Type your verified Xbox Design Lab discount code into the box provided.
- Click “Apply Code” to see the discount reflected in your total.
Limited Hardware Warranty
Your custom controller is covered by Microsoft’s Limited Hardware Warranty against manufacturing defects. The standard warranty period for controllers is typically 90 days from the date of purchase.
If the controller malfunctions due to a defect during this time, you can initiate a service request for a repair or replacement. Note that a replacement for a custom item may be fulfilled with a standard black controller, or Microsoft may attempt to match your design when possible.
More Ways to Save at Xbox Design Lab
Using specific Xbox Design Lab discount codes is just one way to save. You can employ several other strategies to maximize value on your custom hardware.
- Earn with Microsoft Rewards: You can earn Microsoft Rewards points on nearly every dollar spent through the Microsoft Store. These points can be redeemed for gift cards, effectively serving as a discount toward your Design Lab purchase.
- Check for General Promotions: Although Design Lab controllers are often excluded from site-wide sales, keep an eye on the Microsoft Store home page for controller-specific promotions or seasonal events.
- Look for Free Engraving Offers: Occasionally, Design Lab runs promotions that waive the engraving fee, providing a small but valuable saving on your personalized detail.
Contact Xbox Design Lab
For assistance with your Design Lab order, general support, or troubleshooting, Microsoft offers several online support channels. Direct phone support is limited, with most help handled digitally.
You can connect with a support agent via the 24/7 Virtual Agent Chat on the official Xbox Support website. This automated service can route you to a live person if necessary.
To request a repair or replacement under warranty, use the online Controller Replacement Request form and provide your controller’s serial number.
For questions about an existing order, submit your Order ID, billing last name, and email on the Orders and Returns page of the Design Lab website.
FAQs
1. Can I return my customized controller?
No. Customized controllers are final sale items and are not eligible for return or refund due to preference changes.
2. Can I modify or cancel my order?
No. Once the order is placed, modifications or cancellations are not allowed. Production starts immediately, and the system cannot alter submitted designs, parts, or engravings.
