Solo Stove Coupons & Promo Codes

The products themselves are solid, but if something goes sideways with your purchase, good luck getting help. Got shipped the wrong thing and reaching support is basically impossible. You're stuck chatting with a bot that just generates tickets. Eventually a person got back to me after several days asking for pictures and details. I provided everything the next day, then the ticket just went dark. Opened another conversation but haven't heard anything back in days. I can't even ask for a refund. It's really frustrating, and I'm down $100 on something I didn't order. To anyone at Solo reading this, seriously overhaul your support system and fix my situation.

Total letdown. Got my item with a big dent and requested a replacement. They offered a hundred dollar refund which was pretty insulting. They wouldn't arrange a pickup either. There's no place to drop it off within miles of me. I'd seriously think twice before ordering since the packaging wasn't adequate.

Honestly I was a bit hesitant after reading some of the negative reviews on here. Took the chance anyway on Monday and grabbed the Bonfire 2.0 Ultimate package plus a heat deflector, plus they threw in three torch lights as a bonus. Everything arrived the very next day, premium quality all around, absolutely stoked to get outside and use it. Opening all the packages was honestly as fun as Christmas morning. Props to Solo Stove.

I'm dealing with the same problem as other people here. Been waiting over two weeks just to get a shipping confirmation and my messages keep getting ignored. When they finally responded they gave me the wrong timeline, and when I pushed back they claimed there was an issue with my order and created a different order number. After hanging on the phone for 40 minutes just to talk to someone, they basically said your order is in the system and the warehouse needs to get back to us. Update - Still waiting on my item. They told me it shipped but got lost before leaving the warehouse, then later said it's backordered. They just restocked but didn't mention any of this when I was buying or in response to my many messages. This entire situation feels like a bad comedy bit. Update 2 - Now they've gone silent again. They said they had stock and sent me a fulfillment message four days ago, but there's still no tracking info or delivery date and I sat on hold for an hour and a half today trying to reach them and still can't get answers.

Is this a legitimate business? Ordered my firepit almost two weeks back and haven't gotten any update whatsoever. I've attempted to contact them multiple times and someone named from their staff keeps sending me the exact same canned response that it's been "escalated." I've been calling too but nobody picks up. Tried this morning around 9 and was stuck waiting for over half an hour! Attempted using the text feature and got an error saying "something went wrong, remain on the line." My friend mentioned getting their order in about six days so I thought they were trustworthy. But based on what I'm going through, they seem sketchy. All I want is clarity on the delay with my order. I'm going to cancel and hope getting my money back isn't a nightmare.

After seeing tons of positive feedback about them, I finally took the plunge. This has seriously upgraded my outdoor space this season. Shopping was a breeze and setup was no hassle. Didn't need to call support during checkout but the whole buying process ran so smoothly it speaks volumes. Would be cool if they offered additional options in different designs and capacities.

Bought my Solo Stove back in December and still haven't received it. When I talked to their team they mentioned it's on backorder and won't arrive for another few months, and claimed there was a note on the listing about it. Looking now there is one, but definitely wasn't there when I placed my order (I would have grabbed the standard version which apparently has stock). Got some other explanations too that didn't really hold water. The three month wait itself doesn't bother me much, these things happen with supply chain stuff. What really gets me is how their support handled it, being condescending, misleading and insincere. Better upfront transparency would have totally avoided this whole situation.

Really happy with my Solo Stove purchase.

Solo Stove's support team was incredible. One rep in particular went the extra mile helping me through the purchase and made me a huge fan of the company.

Solid company with an excellent product overall. Yeah it costs a good bit, but honestly the quality is there. Go ahead and get one without worrying.

Their customer support is phenomenal and the gear actually works better than what I was expecting.

Outstanding service from start to finish. Quick turnaround and kept me informed every step of the way.

I messed up the order process for converting my Solo Firepit to use pellets. Once I actually read and followed the Solo instructions properly, I was able to order the right components and got them delivered to my area right on schedule in perfect shape.

Fast delivery. My husband is thrilled with it, works exactly as advertised. Their customer service team went above and beyond for us.

This thing is fantastic and super straightforward to operate. Really impressed with how well it works. Placing my order through Solo was painless with plenty of helpful updates along the way, and it showed up ahead of schedule too!