Oribe Coupons & Promo Codes

I ordered straight from their website and the package got sent back with a message saying the address didn't exist, even though my address was totally correct. Customer service just kept apologizing without actually doing anything. They told me I'd have to wait for my money back and place a whole new order myself. They didn't offer any real help like resending the order for me or setting up a replacement. For a brand charging luxury prices, I expected actual solutions and customer care, not just excuses and putting all the burden back on me. This wasn't the high-end service I thought Oribe was supposed to provide.

They really don't back up their products. I spent fifty bucks on a mousse that basically turned into water, and since there's no date stamp on the bottom, they refused to do anything about it. I went back and forth with their support team and they wanted proof, so I sent them both photos and videos. I even offered to help them figure out if it was a batch problem. They didn't even throw in a discount for my trouble. I've got like seven different bottles of their stuff that I'm happy with, but this experience made me lose faith. I can't support a company that doesn't value their customers' time or care when their products don't work right.

I absolutely love their products. I shop in stores so I haven't had any issues with shipping or dealing with returns. Their gold lust line is seriously fantastic. Since I wear extensions, it's perfect for my needs, giving my hair tons of shine, smoothness, and hydration while smelling incredible. The scalp treatment is unbeatable too, especially when the weather gets dry and my scalp gets irritated. Just apply it before bed and wake up to super clean looking hair. Yeah it costs a lot, but it's worth every penny.

I wish I'd checked reviews here first before buying. The product itself got good feedback elsewhere, so I figured I'd splurge. I thought Klarna was an option for payment, but after I already bought it I emailed asking about it and got no response. Then I emailed again asking if I could return it, still nothing. So here I am stuck waiting until my next paycheck. I'm definitely not ordering from them again.

A year ago I thought their moisturizing cream was pretty good, just pricey. But then they pulled something shady. They jacked up the price twice in the last year AND quietly shrunk the bottle from 150 ml down to 145 ml. At $82 now, it feels like a total ripoff considering they're probably making way more profit anyway. The brand lost me. I'm not buying from them again.

Two orders, one worked out fine but the other arrived defective. I've tried reaching out to Oribe about getting a replacement multiple times through email, but they won't respond to me at all. Because I have a speech disorder, phone calls are really difficult and stressful for me, which is why I've relied on email. I've sent over 5 messages and gotten nothing back. It's shocking and hurtful to be completely shut out like this. How does a company just ghost a customer who received broken merchandise? This is really unprofessional behavior. I plan to tell everyone I know about what happened here. I'm disappointed because they charge premium prices but their customer service is anything but premium. If something goes wrong with your purchase, don't expect them to help you out.

Yes it's pricey, but honestly it delivers. Even the owner at my salon commented on how great my hair smelled.

My first order took two weeks to get back to me, and it turned out the package had been returned to sender. Customer support did reach out fairly quickly to explain what happened and asked whether I wanted a refund or a reshipment. I told them to just refund me since I'd already bought something else instead. Then three days later the product showed up at my door, but there was no refund. I asked them to send a return label since I shouldn't have to pay to ship items back, and now they've stopped answering my messages. It's frustrating.