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Stay away from their warranty! Don't make the same mistake I did. I've contacted the warranty company twice about my sofa and both times they never showed up or called me back.

They refused to honor my warranty even though I spent a lot of money on all my furniture. Now I'm stuck sitting in a broken chair. I will never buy from them again and won't refer them to anyone. I got hung up on multiple times and nobody ever called me back. I'm really disappointed and frustrated. If I'd known what they were like, I would have gone somewhere else.

Make sure your salesperson writes down everything you discuss. My salesperson said they would remove my old bed and box spring during delivery and waive that fee, but he never wrote it down. When delivery came, they refused to take the old items. After I called the store, an employee accused me of lying and said the salesman would never have promised that. The manager wouldn't help either, claiming the salesman now works elsewhere and couldn't be reached. I'm a disabled veteran and can't move these items myself, so I had to turn down delivery and take time off work to arrange this later. They could have solved it for $120 but refused because it wasn't on the invoice. The delivery drivers told me this happens constantly. If management is reading this, you need to do better.

I would not recommend buying from this store, and definitely skip the protection plan because it's worthless. The stitching on my couch arm split open and stuffing started coming out. The protection plan I bought supposedly covers rips, stains, and structural issues but none of that is actually covered. They wouldn't even look at photos of the damage. If you want low quality furniture that will deteriorate quickly, this is your place. For anything durable and well made, shop elsewhere. I learned the hard way and hope sharing this prevents others from making the same mistake.

Because you don't support a certain brand that I believe in, I'm giving you a negative review. I won't be doing business with you since you don't support companies and brands I care about.

The store was clean and well organized. The sales staff wasn't pushy and the whole delivery process went smoothly.

I bought a murphy bed to accommodate visiting guests of various ages and sizes. I couldn't be more satisfied with it. The furniture has held up beautifully and everyone who's stayed with us has loved how comfortable the mattress is.

The quality of this fabric sectional is really disappointing. After just four years, the material has deteriorated significantly with visible pilling and the cushions have lost their shape. The frame isn't holding up well either. I paid $230 for the Protection plan and it won't cover any of these issues. Having to replace a $2000 couch every few years isn't realistic for most people.

I'm never shopping here again. The couch they delivered came with scuffs and the delivery people even noted it on the paperwork. A repair person came out but said it was pet damage and refused to fix it. Slumberland won't repair it and won't give me a refund. Be careful with this company.

This sectional is a total waste of money. The pricing is similar to other big names but the quality doesn't match at all. My sofa wasn't cheap and it fell apart in less than three years.

We bought a sofa and chair and accepted the delivery timeframe. The couch arrived in late December but without the legs. They said legs would come in a day or two, which never happened. After waiting past the holidays, I called and the sales rep showed no concern whatsoever. Now I'm waiting up to six weeks just to get the sofa legs. This kind of follow through from a salesman really frustrated me and I won't be going back or recommending them.

I purchased a recliner with a five year warranty. A month ago the reclining mechanism stopped working and I still haven't received the parts needed to fix it. Getting this repair scheduled involved so much red tape and bureaucracy. This is not a reliable place to shop and I wouldn't recommend it to anyone.

The physical store staff in the area was helpful and friendly, but their online customer service fell short. I ordered a bed in August and was never told about any delays or backorders even though the system must have known. My husband and I recently married and I found a solid wood bed frame on sale that fit our budget. Since I didn't have a big enough vehicle, I ordered online. After reaching out to customer service nearly two weeks later, they said it wouldn't be back in stock until early November. We've been sleeping on a smaller mattress this whole time. Customer service wouldn't offer any discount or partial refund as compensation for the long wait, saying there was nothing they could do. I work in customer service myself and this is not how you treat customers, even during supply chain issues.

Their repair service is awful. The furniture arrived broken and is basically garbage. When they finally showed up to repair it months later, they left all the broken pieces scattered in my living room and said it was my responsibility to dispose of them. When I said the pieces wouldn't fit in my trash, they told me I'd have to pay for trash removal myself. When I complained about this, they said it's official company policy. Their policy is literally to make customers pay to get rid of their broken furniture. This is terrible service and a waste of money.

The staff here including Michael and Ryan along with the delivery team were fantastic and deserve top marks. The service was excellent, the products are quality, and everyone was professional and thoughtful. We got great care with our purchase and we'll definitely return to this store.