Bumble and bumble. Coupons & Promo Codes

Been on backorder for over 6 weeks and when I finally called to get some answers, they literally hung up on me right after I gave them my order info. This happened multiple times. Every time I try to reach out to cancel this mess, I get disconnected. The actual product is fine but I'm done with this company after how they've treated me.

I ordered directly from their site and delivery was quick, but a promotional free item that was supposed to come with my order wasn't in the box. I had to follow up myself to find this out, and they never proactively told me. Customer service just said they ran out of stock and referenced something in the fine print. I understand inventory issues happen, but the lack of communication and no goodwill gesture disappointed me. The actual products are nice but I wouldn't recommend ordering straight from the company because of this experience.

Ordered shampoo and conditioner on February 12th. Same day it supposedly shipped, but it's been stuck at the delivery depot since then. I called this morning asking why it hasn't arrived and learned the package is damaged so it has to go back to them. I have to wait for that whole process before they'll refund me and I can reorder. Why can't they just send me a replacement instead? This is ridiculous. I've already ordered the same products from another company to avoid more delays.

Bought their leave-in seal light and honestly it's a letdown for the price. The only good thing about it is how it smells. My hair turned out limp and greasy-looking, like it desperately needed washing right after applying it. This has got to be among the worst hair products I've ever tried. Skip this one if you're looking for lightweight results.

Getting a return processed is incredibly frustrating. I got something that didn't match the product description at all, which happens sometimes, but returning it has turned into a nightmare that's both time-consuming and expensive. I do like their powder dry shampoo and will keep using it, but I'm never ordering from them online again. The spray version in the blondish shade actually tinted my hair dark brown and I had to wash it out immediately. Their online support said they won't cover return shipping and told me to call a number. When I phoned customer service, they couldn't locate my order even with the order number and email address. After a long hold time, they said it was because I ordered from the Canadian website and I'd need to call them instead. I ended up just mailing the product to the Canadian address at my own cost of $18 postage and filed a complaint online. They responded asking for an overwhelming amount of info that should've been in my order already, like scanning the bar code for country of origin and taking pictures. Still waiting to hear back with little hope they'll actually help.

They took my money and then won't actually send out the order. There was no notification about any problem. They claimed UPS lost the package but it never even got handed over to them in the first place. Really disappointing all around since they can't seem to manage online orders properly. Buy from somewhere like Sephora instead if you actually want your items to show up.

Ordered some cool unicorn sunglasses for my granddaughter and I'm certain she'll be thrilled with them. Great company to work with and fantastic pricing. Would definitely suggest them to others.

This place serves up incredible chocolate. I go there regularly. The staff is fantastic, super friendly, and the baked goods are absolutely delicious.

First time ordering and I paid extra for next-day delivery which did arrive on time, but one item was missing from my package. When I got in touch, they said that item had gone out of stock after I ordered it. No email notification that something in my order wouldn't be included even though the shipment status said my entire order was dispatched. They assured me I won't be charged for the missing piece. Now I just have to wait and see if they actually removed it from my bank account. I get that they can't send things they don't have, but customers should definitely be notified if something won't arrive with their order.

Ordered a couple items my wife wanted. Inventory showed available and there was a discount running, so I was pretty pleased. Got my order in and later received a shipment confirmation email. But when I checked the tracking details, it said the order was cancelled. I called their support line and they said oh, we actually didn't have the stock. No apology, no attempt to make things right. I'm really disappointed with how they handled this.

Placed my order November 29th and got the shipped notification December 1st. It actually went out December 4th. Now it's December 15th and the UPS tracking shows zero movement. I paid for 7-10 day shipping and I don't have my package or any updated delivery estimate. Every time I message customer service, they just repeat what's already visible on the UPS site themselves. They won't offer to send a replacement in case this one is lost, and they won't refund the shipping charges even though delivery is taking way longer than promised. Just robotic replies telling me the tracker shows it's coming. Come on, your products are available at lots of other places but I tried to support you directly. Now I'm on week three of waiting for something I paid shipping on. This is not acceptable in 2023. I won't buy from you again just because you clearly don't care about customer concerns. I was hoping to have this as a gift before Christmas when I travel, but at this rate it looks unlikely.

I really enjoy these products. I've been a customer for years, buying both in stores and online, and I'm consistently satisfied with everything. Their customer service has also been great.

The customer service was really disappointing. Getting straight answers feels like pulling teeth, and honestly nobody has time for that kind of back and forth. They should make it easier to buy from them, not harder. Basic customer service principles seem to be missing here.

Aldin from their support team was really wonderful to work with. I accidentally put the wrong products on my order and he took care of canceling it without any hassle. When I placed my corrected order, I got my items plus two complimentary mini versions as a bonus. Currently waiting for the delivery.

Got an online response from them yesterday with some information but still no actual resolution. As I said before, these people don't seem credible or honorable. They had a chance to fix this with a credit but chose not to do anything.