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Took Ryanair flights to Malta from the airport near Bournemouth, returning through a travel company that week. Gotta say it went pretty well overall. Flights stayed on schedule. My only complaint was that the cabin staff seemed a bit unprofessional and unkempt looking. Also couldn't make out what they were saying during announcements. But since it was just a short haul flight, it wasn't too bad.

One star. Working with Ryanair turned out to be a nightmare. Sudden cancellations threw a major wrench into my urgent itinerary and there was no actual support or understanding for my pressing travel situation. Refunds appear to be impossible to get, and there's virtually no ability to modify your booking. Everything about their policies seems structured to benefit them while leaving customers with no options.

One star. My time dealing with Ryanair has been incredibly frustrating. Multiple flight cancellations wrecked my plans and they didn't offer any real assistance or flexibility for my time sensitive travel. Getting money back seems impossible, and changing reservations is basically off the table. The whole operation feels designed to maximize their profits while taking no responsibility toward passengers.

Had booked return flights but because the costs for a next day return were too high, I booked a return later instead. Unfortunately, shortly after booking I found cheaper flights on the same airline from a different location, so I called within 24 hours to ask for a change. They were basically unreachable and unhelpful no matter if I tried phone or chat. They flat out refused to modify the booking and used their cancellation policy as justification saying no refunds apply, which felt wrong. They wouldn't even discuss a return option. If you're in a position to use another carrier, definitely do so. At this point, leaving a bad review feels kind of pointless given how badly they're already rated. Their customer service is legitimately some of the absolute worst in the industry.

I reserved round trip tickets but because the cost to return the following day was unreasonably high, I switched to a later return date. Soon after completing my purchase, I found cheaper flights with them departing from a different airport, so I reached out within 24 hours asking to modify my reservation. They couldn't be reached and offered zero support whether I contacted them by phone or online chat. When I asked about switching, they declined and referenced their cancellation policy which states no refunds, which felt like a slap in the face. There wasn't even an option to withdraw from the purchase. I'd strongly warn others to look for alternatives to this company. Honestly, leaving this feedback feels pointless since they already get poor ratings everywhere. The customer service is genuinely the absolute worst I've ever seen from any airline.

Booked round trip flights but the charges for returning the next day seemed crazy high, so I picked a later return instead. Right after I finished booking, I spotted the same route from another city that cost less, so within a full day I tried getting in touch to switch my booking. They were completely unavailable through chat or phone, and wouldn't help at all. They straight up refused to change my flights and claimed their no refund policy covered cancellations, which I thought was ridiculous. Didn't even offer a withdrawal option. My advice is skip this airline and go somewhere else if you can. Honestly, this review probably won't help since they're already rated terribly. Hands down the worst support I've encountered with any airline.

I'm normally satisfied with Ryanair, but they've created a real problem starting in mid February. While the shift to fully digital boarding passes is fine, a bunch of EU nationals settled in the UK who've lived here for years are getting flagged as pending status for their return boarding passes. They shouldn't claim 100 percent digital boarding if these passengers end up needing to present proof of their status just to get a paper pass, even though it's already verified in their immigration file. Straighten this out and I'll bump up my score.

Usually I'm quite satisfied with Ryanair but starting in mid February things have gotten really chaotic. Moving to all digital boarding passes makes sense, but now many EU citizens living in the UK with Settled Status who've been here for decades are being flagged as Status Pending for return flights. If they're forcing some travelers to show proof of Settled Status and hand them paper passes when their status is already in their immigration file, they can't really say they're fully digital anymore. Work through this problem and I'll upgrade my rating.

My flight got delayed right before departure without any reason given, making me miss my connecting flight. Nobody stepped in to help, just got a blank look and 'go book yourself on tomorrow's flight.' I despise this company with every fiber of my being. Genuinely the worst airline around. Their whole reservation system stinks and staff members are unhelpful across the board. I spent over an hour trying to leave the airport because nobody could find someone to walk me back through security. They're complete cowboys. The head honcho obviously doesn't care, he's pretty much got a stranglehold on certain routes and flight slots. If there's any way to avoid booking with them, I absolutely would. This operation is miserable and should be skipped if at all possible.

Got delayed last minute with zero explanation, which meant I couldn't catch my next flight. The staff basically shrugged and told me to book another one the next day without offering any help whatsoever. I genuinely dislike this airline. They're the absolute worst out there. The whole booking process is broken and nobody will give you a straight answer. It took forever just leaving the airport because staff couldn't arrange an escort to take me back through security. Complete amateur hour. The owner doesn't seem bothered, he's basically cornered the market on some airports and popular flight times. I'd go out of my way to book somewhere else. Steer clear if you possibly can.

Quality at Ryanair appears to be getting worse. Due to ongoing international circumstances affecting flights, I missed my boarding due to factors completely outside my control. Still, Ryanair showed me zero understanding, zero support, and completely inflexible policies. There was nothing, no refund, no help, no consideration for what I was facing. Such service is unacceptable for a major airline, particularly when dealing with situations like this. Thoroughly disappointed.

Ryanair's service continues to slide downhill. An international situation caused significant disruptions to flights, and I ended up missing my departure due to delays totally outside my control. Instead of any sort of flexibility or empathy, Ryanair gave me nothing. No support, no refund, no attempt to understand what happened. I got abandoned with zero assistance and had to figure everything out myself. For an airline, this response falls short of acceptable standards, especially when dealing with circumstances like these. Quite let down overall.

Things at Ryanair seem to be declining. Due to major global disruptions affecting air travel, I missed my flight through no fault of my own. Rather than showing any understanding or support, Ryanair offered nothing, refused to help, and displayed absolutely zero concern for my situation. There was no compensation, assistance, or acknowledgment of the extraordinary circumstances. This kind of response is simply not acceptable, particularly given the context of what was happening. Really disappointed by this.

Bought a 10kg cabin bag option and brought the identical suitcase on two Ryanair trips with identical circumstances. The bag cleared without complaint on my first flight. During my return at Prague, I was charged an unexpected gate baggage fee even though my suitcase was roughly 50 x 35 x 20 cm and clearly met the stated limits. I shared measurements and photos with them, but got nothing except boilerplate replies that sidestepped the real issue and never provided concrete proof the bag actually exceeded limits. Most annoying was the complete lack of consistency, the very same bag got the green light on one Ryanair flight yet got penalized on the next one. Felt totally let down by their customer support and their unwillingness to handle complaints appropriately.

I purchased a 10kg cabin bag allowance and took the exact same suitcase on two separate Ryanair flights under the same conditions. My bag sailed through check-in on the first leg without any hassle. But when I returned at the airport in Prague, they demanded I pay an extra gate fee for my bag, despite it being approximately 50 x 35 x 20 cm and looking well within the rules. I gave them my measurements and photos as proof, yet their responses were just generic template stuff that never actually addressed what I was saying or backed up their claim that my bag was too big. The worst part by far was how differently they treated the same exact bag, accepting it on one flight and charging me on another. Really let down by their approach to customer service and how they refused to properly resolve things.