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The company won't refund me for orders that never actually got delivered to me.

Placed an order for just one item at my local grocery store. The staff there apparently can't understand instructions because I ordered Galaxy Hot Chocolate Instant with very clear directions: NO SUBSTITUTIONS, CANCEL IF NOT IN STOCK. Driver arrives and tells me they swapped it for something else. I refused to take it and asked them to leave it, but they said it's between me and customer service. Seriously? One item and they still managed to get it wrong?!

I ordered just one single item from the local grocery store through this app. The store staff apparently can't read because I ordered Galaxy Hot Chocolate Instant with explicit instructions for NO SUBSTITUTIONS and to CANCEL if they didn't have it. The driver shows up at my door and says they substituted my order anyway. When I asked them not to leave it, they said I'd have to deal with it through customer service. How do you mess up ONE item that badly?!

Got an order that was totally wrong and the driver refused to wait for the PIN code. Even though I never received it, they marked it as delivered and charged me. Customer service won't help or issue a refund.

My order came completely wrong and when the driver showed up, they wouldn't complete the delivery without the security code. The driver still marked it as delivered anyway and I got charged. When I reached out to support, they basically told me they couldn't help and wouldn't give me my money back.

Made three separate attempts to get a delivery to my address and every single time it didn't show. They insisted it was delivered though.

I've tried ordering delivery three separate times now and none of them actually made it to my place. Each time the company claimed the delivery was completed and marked it as done.

I placed a grocery order and received an item that was more than two months past its best before date. Didn't realize until I used it and noticed something was wrong with it. The shop said to contact the delivery company since I ordered through them. When I did, their response was that the expiration date was in American format, but we're English, so that's not relevant. The photo I sent clearly proved the item was expired. Nobody's fixing this situation, which basically means they're okay with shops selling expired products and customers eating them. As time goes on the dates will only get worse. I've contacted the store one more time directly.

Ordered groceries and one item was more than two months expired. I didn't notice until I opened it and the product felt off. Contacted the store and they said I needed to go through the delivery service since that's how I ordered. When I did, they basically said the date was formatted the American way, but we're in England, so that excuse doesn't fly. I provided a picture that clearly showed the item was past its expiration date. Nothing is being done about it, which means they're allowing expired products to be sold. People could get sick eating old food. I've reached back out to the store directly.

Monday night I placed an order with a missing item and something that was wrong. After going back and forth, they refunded just one thing but gave me less money than what I actually paid. Then tonight I ordered two more things: one from a pizza place and one from a grocery store. Both took around an hour and a half even though I'm only half a mile away. The grocery order had the main item removed without any explanation or options. I tried canceling but couldn't. The driver wanted my birth date which seemed unnecessary since they'd already dropped the wine portion I couldn't verify. I said no and they damaged my fence pretty badly. When I talked to chat support, they said I was welcome to delete the app and wished me well. The phone rep literally hung up on me. The pizza arrived cold, rubbery, and uneatable. The pepperoni pizza I ordered claimed to have triple pepperoni but had barely any. I asked for a full refund and they acted like they were doing me some huge favor just refunding the wine item that never got delivered. I emailed them and their customer service email isn't even monitored anymore. What a complete disaster. I'm deleting the app and honestly I'll be better off. If you own stock in this company, I'd sell it now. They'll be done for by 2027 and frankly they deserve it.

Tine from the support team was absolutely fantastic. They gave me excellent help and really went above and beyond. Both the UK and international operations are doing amazing work.

Had a great experience ordering from our favorite Sri Lankan place in the area. Not only did everything arrive exactly as ordered, we also got a nice discount applied. The driver showed up right on time and was really polite. The food was still steaming hot even though we're pretty far away. Would definitely recommend both the restaurant and using this service.

Fantastic food and excellent service from start to finish.

This place is great because I can always count on them to get me my Chinese food. Love using them for orders.

I use this service regularly and the delivery experience is simply outstanding. Every order from beginning to end goes smoothly without any issues. Even when we had that brutal heat wave, they still got everything to me quickly. Plus the drivers are always friendly and respectful. It's honestly a great experience every time.