NAADAM Coupons & Promo Codes

As someone who collects cashmere pieces, I was really upset when a sweater I'd bought the year before developed serious pilling. I emailed Naadam and an agent helped me out with great efficiency and genuine kindness. They arranged a credit note for me, which I used to get an absolutely gorgeous Pink Ballet crew neck sweater.

A tiny hole ended up in my sweater after I washed it. The Naadam team answered all my questions quickly and was really helpful about it. Even better, they shipped me a replacement sweater and it arrived at my door in just three days!

Naadam has a really nice selection of products at fair prices. Their basic cashmere is top notch. I made a mistake on an order I placed and emailed them. They got back to me super fast and took care of canceling it right away. I've always had a great experience with this company.

I'm really let down by the original crew neck sweaters. They used to have proper sizing, but now they fit way too tight with sleeves that are way too short. The cashmere quality has also gone downhill significantly. It feels thin and cheap now, not like a luxury item at all.

Skip this store. I bought a sweater that went on sale the very next day for a huge discount. I emailed to ask about a price adjustment and while they were nice about it, they refused. Seems like they're not interested in keeping happy customers coming back. When I sent the sweater back, I got slapped with return shipping fees plus other charges that felt completely unreasonable. I'd rather shop at Quince where you get better treatment overall!

Don't give your money to this company. I ordered on November 30th and it's now January 1st with nothing delivered. There's no way to reach an actual person, and when you email, you just get generic automated responses. It's dishonest and sketchy. This place is headed for serious legal trouble. Steer clear.

The quality has gotten so much worse, I can barely give it a rating. Naadam has totally downgraded their wool, their sizing is off, and they've basically ruined what made the brand good. The 'Original' sweater is nothing like what they sold two years ago. Don't waste your money. I bought six sweaters that took over ten days to ship. By the time they got here and I saw the poor quality, my return window had closed. What kind of company punishes shoppers during the holidays and won't give extra time to send things back?

The customer service here is terrible and the shipping takes forever. I placed an order on December 2nd and three weeks later my stuff still hadn't shown up. The support team wasn't much help either. I'd recommend shopping at Quince instead!

Ordering from Naadam for the first time was a solid experience overall. The sweaters arrived after about two weeks and the quality really impressed me. I needed to swap one item and get a different size on another, and the customer service team went above and beyond to help me out, even bending their usual return guidelines. Now that I've figured out my size, I'm definitely planning to order again. That said, there are some things worth considering before you buy. The return policy has some fees attached, and they charge for shipping both ways with no minimum order threshold. Delivery also takes longer than some other brands. Still, I'd recommend them for the quality, just make sure you're comfortable with their return terms and shipping charges since some competitors don't have these costs.

The products are really high quality and the customer service is excellent.

Fantastic quality combined with fantastic service! My Naadam sweater exceeded all my expectations in terms of fit, color, and how well it's made. When I needed customer support for a different purchase, the response was lightning fast and so pleasant. The staff member was incredibly efficient and helpful, and I was genuinely impressed by how quickly everything got resolved. I wish more online shopping experiences were this smooth!

I was blown away by how well their customer support treated me. I had questions about fit and instead of just giving me standard website information, they took time to give me personalized guidance. The sweater and dress I ordered are absolutely wonderful and I'm going to wear them all the time!

The customer support team really went the extra mile for me. When I had questions about how items would fit, they didn't just copy and paste from their website. Instead, they took the time to give me thoughtful, detailed answers. The sweater and dress I ordered are absolutely amazing, and I've been wearing them constantly. Super happy with this company!

I ran into a problem with some sweaters, but after I got in touch with customer service and explained what was wrong, they took care of it immediately. Really can't complain about that kind of response.

I had an issue with some sweaters I got, but after I explained the situation, they fixed it right away without any hassle. That's all you can really ask for.