Princess Cruises Coupons & Promo Codes

I wish I could give this zero stars. I paid extra for a reserve collection mini suite to celebrate a special occasion, and the website clearly promised priority boarding and disembarking. That turned out to be completely false. When we showed up at Southampton Terminal, I spent hours waiting around trying to get on the Sky Princess. After asking staff about it, they told me we didn't actually have priority boarding, even though I had the printed benefits right there in my hands. They basically told me to deal with it once I got on the ship. If you're considering the Reserve Collection mini suite, don't count on getting the early boarding they advertise. This was a huge letdown for my first Princess cruise and honestly needs to be fixed.

Really disappointed with the customer service I got from the UK Captains Circle program. The staff showed no empathy or understanding whatsoever, and they completely forgot the basics about putting the customer first. It was such a bad experience that I'm planning to use a different cruise line next time.

The service was absolutely terrible. Their customer support is basically nonexistent. We misplaced a bag in our cabin and filed a report, but heard nothing back for weeks. When they finally got back to us, they asked us to fill out the same form again. I'm a person with disabilities and have vision problems, and they seemed to be making light of my situation rather than actually helping.

We've cruised with Princess for the past ten years or so and have had wonderful experiences overall. Sure, sometimes things don't go perfectly, but the staff has always been friendly and willing to help fix problems. Special thanks to Ellie in Guest Relations who just recently helped us resolve several issues from our previous voyage. Ellie, you're absolutely wonderful and we can't thank you enough for your support.

We've been loyal Princess customers for about a decade and our time with them has been really solid overall. Of course, there are occasional hiccups, but their team has always come through with friendly service and quick solutions. Huge shout out to Ellie from the Guest Relations team who recently helped us work through some problems from our last trip. She went above and beyond and made things right. Ellie, you're absolutely fantastic and we really appreciate everything you did for us.

I contacted Princess before the holidays asking for medical documentation from something that happened during an event on a ship in July. They told me I needed to complete a post cruise form to get the records I needed for an insurance appeal that I'd already submitted before the holidays. When I called customer service, the rep basically said 'you'll get it when you get it.' I then emailed the VP of Guest Relations on January 6th and never heard back. I also tried reaching out to the company president the next week and either my email didn't go through or got blocked. We're running out of time to appeal the insurance company's decision. Princess doesn't seem to care about customers who've been with them for years. At this point I'm seriously questioning whether I'll cruise with them again.

I booked a Mexican Riviera cruise and paid the full amount back in November for a February departure. Out of nowhere, Princess called me up saying I didn't qualify for the promotion they had advertised (this was the first I was hearing about any problem). They tried to downgrade me from a balcony cabin to an inside cabin, which I absolutely refused. Princess charged my account in full without raising any red flags back in November. Now, just a month before we're supposed to board, they want to take away what I paid for. Is this something they're legally allowed to do?

I've taken a bunch of Princess cruises over the years and honestly they've been great every single time. The ships are spotless and you're always seeing crew members working to keep things clean. The staff is friendly, professional, and always courteous to guests. My cabin was comfortable and always kept neat and made up nicely. They've got loads of dining options including traditional restaurants, a buffet, a specialty pizza place called Alfredos, Crown Grill where they do excellent steaks, Sabatini's Italian restaurant, plus a cafe open around the clock. Bars and lounges are everywhere you look. The entertainment is diverse and really well done. I've sailed with Princess twenty-three times and I'd definitely recommend them to anyone.

I've been on tons of Princess cruises and I really can't praise them enough. The ships are always super clean with crew members constantly tidying up throughout the day. Everyone who works for them is genuinely friendly, acts professionally, and treats you with respect. Our cabin was really nice, always made up and kept tidy. They have so many different places to eat including the traditional main dining rooms, the buffet, a specialty pizza joint called Alfredos, the Crown Grill for steaks, Sabatini's for Italian food, and an all-day cafe. There are also tons of bars and lounges scattered throughout the ship. The shows and activities are well done and really appeal to different tastes. I've done twenty-three cruises with Princess and I'd strongly encourage anyone to book with them.

I want to say thank you to Isabel at Princess Cruises for being so kind and understanding when I talked to her about a personal concern I had about my upcoming cruise. She really listened and helped put my mind at ease. We're so excited about the trip now.

We just got home from our first time cruising with Princess and it was absolutely perfect in every way. Our balcony cabin was spotless and had everything we needed. The food and beverages throughout the week were wonderful. Every single crew member we met was helpful and had such a positive attitude. Would definitely suggest Princess to anyone thinking about a cruise vacation.

Our whole family had the time of our lives on the Enchanted Princess for a ten-day Canary Islands getaway. It was absolutely brilliant. Room service came to our cabin complimentary, which my teenage boy thought was cool, and we sat in hot tubs watching movies under the stars most evenings. The dining was seriously top notch with things like lobster and beef Wellington prepared at the highest level. Beyond the main dining rooms, the World Marketplace had tons of different options for people who like casual eating. They had an impressive selection of beverages behind the bar, and the Medallion system on the wrist beat carrying a card around. We splurged on the drinks package and felt like we got our money's worth. We liked it so much that we just booked the Sky Princess for a fourteen night cruise in spring 2022. Brilliant experience all around.

Had an amazing 13-day Caribbean experience on Caribbean Princess back in spring 2022. We stayed in a balcony cabin on the aft section and everything was fantastic. The meals were outstanding from start to finish, and the Medallion system worked perfectly once we got onboard and logged in with our cabin details. The crew went above and beyond to make us feel welcome. We didn't get to visit Princess Cays because of rough seas, but that's just how cruising goes sometimes. Definitely would love to sail with Princess again without hesitation. This was our first cruise with them and we're already planning the next one.

I wanted to give props to Jacob from the Southampton customer service team. I chatted with him earlier and he helped me fix a name mistake on my booking. He got everything sorted out really quickly, explained exactly what we'd need to bring to the terminal, and even gave us some helpful tips about one of our ports. He was super friendly and definitely gave us better service than the travel agency we originally booked through. Thanks so much Jacob.

I have to give Princess Cruises major credit for how they handled things. I had a transatlantic cruise booked for late April 2020 but it got cancelled due to the pandemic shutting everything down. Princess immediately refunded all my prepaid shore excursions and then gave me two options for getting my cruise fare back. I picked the second option, which meant a full refund plus an extra credit toward a future booking as compensation for the inconvenience. It took about twelve weeks, but I ended up getting my money back plus my travel insurance reimbursement covered. I understand the process took time because they were dealing with thousands of passengers all needing refunds at once. When you think about the size of their fleet and how many people that represents, it's a huge undertaking. Other major cruise lines like Norwegian, Royal Caribbean, and others only offered future cruise credits, not actual cash refunds. Princess actually gave customers real money back, which says a lot about their commitment to doing right by people. I've been on other cruise lines before, but honestly Princess treated us so much better that I'm going to stick with them.