Paula Young Wigs Coupons & Promo Codes

I think I got scammed here. I ordered 2 toppers over a month ago and got an email saying they shipped, but they never arrived. The only thing I can reach is an automated recording about a medical device giveaway - there's no actual customer service available.

I've been wearing Paula Young wigs for 20 years, and the Adeline style in color 44 large is my favorite. It's so easy to style - just shake it and go - and it even stays perfectly placed on windy days and at theme parks. Their customer service has always been great and my orders usually arrive within a week. I honestly don't have anything negative to say about this company.

I bought two items: a topper and a messy bun. The bun was acceptable but nothing special, while the topper had a major issue - it came with no clips at all. I sent them emails with photos, and they replied saying they'd get back to me within 12-24 hours, but they never did. Now I'm stuck with a topper that won't stay on my head and constantly falls off.

I paid for overnight shipping on an in-stock item, only to find out later it was actually sold out. They won't refund my overnight shipping fee even though I didn't get the product. All I'm getting is a cap as compensation, which doesn't make up for it. I wouldn't recommend ordering from this site.

I called customer service on a specific date saying I needed my wig by Friday for a cruise I was taking. I paid extra for expedited shipping, almost $15, but when I followed up, the representative said my wig wouldn't arrive until days later. When I questioned why I paid for expedited shipping, she had no real answer. The company appears disorganized and outsources customer service overseas, which clearly explains the poor quality of support. This really messed up my cruise plans, and with everything else I'm dealing with health-wise, I had to scramble and pay a lot more elsewhere for a wig. I won't be ordering from this company again.

The Easy Bang style used to be excellent, but the quality has really gone downhill. The base is too small, the hair isn't stitched in properly, and the clips aren't positioned well. I wish they'd go back to working with the original manufacturer.

I placed an order for two wigs in early May and never got them. After contacting them three separate times, they finally promised delivery before mid-June, but nothing showed up. I'm out over $200 and now dealing with my bank to dispute the charge. I used to love their products and have been a loyal customer for over 20 years, which makes this even more frustrating. Based on the big sales in May and June with no actual deliveries, this feels intentional to me.

Nobody answered my calls about this problem. I received two wigs that looked nothing like what was shown in the catalog. After 30 years of buying from this company without any issues, I'm really disappointed and need help with this situation.

What's happening with shipping these days? I ordered on May 30th and it says it won't arrive until June 13th. That seems way too long for delivery.

I had to pay $13.99 for shipping plus an additional $1.95 delivery surcharge just to get items that didn't match what was shown on their website. Then I found out I also have to pay for return shipping. I called twice but nobody could help. They won't credit the original shipping and definitely won't refund my return shipping costs. This is not acceptable customer service.

This was my first time ordering from Paula Young and the customer service was the worst I've experienced buying wigs anywhere. The wigs I received didn't match what I ordered in quality or color, so I returned them. They refused to give me a refund, claiming I opened the package incorrectly, which is simply not true. I know how to open packages carefully, and I took my time with this one because I was already concerned about the color not matching. It turned out I didn't like it, so I returned it, but they wouldn't refund me.

The customer service at this company is terrible. I called on one date about returning a wig and exchanging two others, received a return authorization email with all the details, filled out the form, and sent everything back with tracking. They confirmed receiving the package and said it would take 5-10 business days to process. I still haven't received my replacement wigs. When I called today to follow up with a supervisor, they claimed they credited my account and returned all my wigs with restocking fees, then said they never got my exchange form - which is a complete lie since I took it to the post office myself. I have a recorded conversation from their receiving department about what to expect. I've cancelled my subscription and am filing a complaint with the Better Business Bureau. Shop here at your own risk.

I received the wig my wife wanted to order, but there were serious billing problems. My account was charged twice, and one charge remained pending until I contacted the bank. A week later they tried charging again, which got declined. The customer service team was rude and unhelpful throughout the whole ordeal. I won't be doing business with them again.

The color and style I received were nothing like what was advertised, and honestly, the quality is worse than a 60-year-old Barbie doll's hair. Plus, they hit you with a $19 restocking fee per item AND charge $9.95 for the supposedly free return shipping. If I could go back in time, I'd absolutely skip this company entirely.

I received a wiglet in the wrong length and color. While the pictures on the site made it hard to tell the exact specifications, returning it proved difficult. A representative explained the process, but the company does everything possible to discourage returns. I can't recommend them based on this experience.