onlinefabricstore.com Coupons & Promo Codes

The website gives zero warning that an item is on backorder, so you end up placing an order for fabric they don't even have in stock. This seems to happen constantly with this store. I ordered something, realized it was backordered, and had to cancel in April after ordering in early March.

Received a gift card for the holidays and placed an order. I only got part of it. They kept emailing me that the rest was backordered. After 2.5 months, I found out it had been automatically deleted because it timed out, so I had to place the order again. They never refunded the gift card either. When I asked, they said it should work now but it doesn't. On top of that, they want another $15 for shipping plus tax, even though I already paid for that originally. The gingham I did receive is super thin, and another fabric wasn't even cotton as listed. When I complained to their customer service person, they said they can't help and have to list what the manufacturer claims. That's ridiculous. This seems like a one-person operation designed to scam people.

Awful experience with customer service. I placed an order that should have arrived within four days. Never got any shipping or tracking info, so I called the store. Turns out the fabric wasn't even available and they'd ship it whenever they got it in. I canceled right then and there. Called weekly for over a month trying to get my $250+ refunded, but nothing. On my last call, I asked for a supervisor and they said nobody was available, then just hung up on me.

Avoid this company at all costs. Nothing but problems from start to finish. Items stuck on backorder, my card got charged twice, and I still haven't gotten the credit for stuff that never arrived.

Really disappointed with my first order here. I regularly buy fabric from other retailers including Spoonflower, so I thought I'd give this place a try. Big mistake. Placed an order at the end of November, and after weeks went by with zero shipping information, I contacted support. They told me the fleece was on backorder, but I never got a backorder notice and it showed as available when I bought it. Instead of shipping the other stuff that was in stock, they held my entire order. I needed those fabrics for a time-sensitive project and all this silence really messed things up. I had to cancel the whole order. Compared to other fabric stores I work with, this company's service was nowhere near acceptable.

I read through the reviews before ordering and decided to be careful. They had a fabric print I wanted for reupholstery work. I called first to confirm it was actually in stock and they had enough yardage. The person on the phone was really helpful. Placed my order on the 18th and got it just three days later. The twill fabric quality looks great. A lot of people complain about backorders, but honestly you can avoid that problem by calling ahead to check stock before you place anything. That's what I did.

Every single order I place with them ends up being partially backordered, and I always get stuck waiting forever before having to cancel the rest. Their inventory management is basically nonexistent. They're just not a reliable place to buy fabric anymore.

This place is a disaster. After Joann closed, I was looking for 3" high-density foam and thought I'd give them another shot even though I'd had to cancel an order before when they couldn't deliver. Placed an order on a late August day for a big foam slab. By mid-September, still no tracking, no product, nothing. Called their customer support and got a rude person who basically said they'd let me know when it was back in stock. That's insane. How am I supposed to know when it's coming? I cancelled immediately. I even called my credit card company just to make sure the charge didn't go through. The good news is it hadn't been charged yet, so at least I dodged that bullet. I'm done with this place for good.

I ordered from them internationally and paid a hefty shipping fee, but got the wrong color sent to me. I immediately sent photos and proof it was their error. At first they offered to either refund me or send the right item, so I asked for the replacement thinking this would be an easy fix. Then the silence started. What should have been simple turned into weeks of excuses, delays, and broken promises. They ignored my clear instructions and stopped responding to follow-ups. This mix-up has cost me money and put my client work behind schedule. They show zero responsibility and don't care about keeping customers happy. Don't waste your time and money here. There are way better fabric suppliers out there who actually follow through.

Absolutely horrible service from this retailer. They advertised quick delivery on premium velvet I wanted, cost me over a thousand dollars. Now I'm still waiting months later and they won't return my calls or emails. I'm looking into what legal options I have. Don't use this company.

Bought four yards of fabric that turned out to be nothing like the description. I called and was told I could return it, which seemed great. They emailed me a return label, I printed it, packed it up and sent it back, tracking it all the way. They got it within a week. But here we are in late April and still nothing. Then I tried ordering a heavier sample that seemed better for what I needed. Never got that either, and no refund. Called back a month later asking about both the refund and the sample. Customer service said the refund was processed but pending authorization, whatever that means, and promised to resend the sample. Still no sample by the time I decided to order the actual fabric for a director's chair cover repair for my parents who are in their 90s. It's something they really trusted me with. Fast forward to right now, past the middle of the month and I'm still waiting, with zero updates.

I ordered silk, lining, and decorator fabric in early April for $227.70 total including tax and shipping. Items came from different warehouses with zero shipping notices. They charged me the full amount on the order date, then hit me again for $159.47 a week later. I had to reach out asking for updates, and then got charged a third time for $45.18 on the first day of May. My total charges ended up being $432.35 for a $227 purchase. When I called asking about the multiple charges, they said they were pending and would drop after shipment. I finally received everything but those extra charges are still there. Today's call to them was unbelievably rude, and they basically told me to call my bank instead. I have to send copies of my credit card statement showing the overcharges twice and spent way too much time on this. Never shopping here again and I won't recommend them to anyone.

Only got half my order and can't get anyone to respond. I called twice, once waiting 45 minutes and another time 20 minutes. Tried emailing and the live chat just redirects you to email anyway. Don't shop at this site. I'm canceling the charge on my credit card in hopes that might finally get their attention.

Terrible customer service and the phone reps had a seriously bad attitude. They took my order and charged my card, then cancelled it the next day with no warning or apology. When I asked for an actual explanation, they blamed their computer system and basically told me to shop somewhere else. So I did. I'll never go back to them.

I got part of my order but the backordered items never showed up after five months. I asked if I could send back what I received and just cancel the rest, and they said that was fine. But then when I tried to actually start the return, they wouldn't let me because more than 30 days had passed. I pointed out that the only reason I was returning anything was because they couldn't complete my order, and that's when they stopped replying to me altogether.