onlinefabricstore.com Reviews

The website gives zero warning that an item is on backorder, so you end up placing an order for fabric they don't even have in stock. This seems to happen constantly with this store. I ordered something, realized it was backordered, and had to cancel in April after ordering in early March.

Received a gift card for the holidays and placed an order. I only got part of it. They kept emailing me that the rest was backordered. After 2.5 months, I found out it had been automatically deleted because it timed out, so I had to place the order again. They never refunded the gift card either. When I asked, they said it should work now but it doesn't. On top of that, they want another $15 for shipping plus tax, even though I already paid for that originally. The gingham I did receive is super thin, and another fabric wasn't even cotton as listed. When I complained to their customer service person, they said they can't help and have to list what the manufacturer claims. That's ridiculous. This seems like a one-person operation designed to scam people.

Awful experience with customer service. I placed an order that should have arrived within four days. Never got any shipping or tracking info, so I called the store. Turns out the fabric wasn't even available and they'd ship it whenever they got it in. I canceled right then and there. Called weekly for over a month trying to get my $250+ refunded, but nothing. On my last call, I asked for a supervisor and they said nobody was available, then just hung up on me.

Avoid this company at all costs. Nothing but problems from start to finish. Items stuck on backorder, my card got charged twice, and I still haven't gotten the credit for stuff that never arrived.

Really disappointed with my first order here. I regularly buy fabric from other retailers including Spoonflower, so I thought I'd give this place a try. Big mistake. Placed an order at the end of November, and after weeks went by with zero shipping information, I contacted support. They told me the fleece was on backorder, but I never got a backorder notice and it showed as available when I bought it. Instead of shipping the other stuff that was in stock, they held my entire order. I needed those fabrics for a time-sensitive project and all this silence really messed things up. I had to cancel the whole order. Compared to other fabric stores I work with, this company's service was nowhere near acceptable.

I read through the reviews before ordering and decided to be careful. They had a fabric print I wanted for reupholstery work. I called first to confirm it was actually in stock and they had enough yardage. The person on the phone was really helpful. Placed my order on the 18th and got it just three days later. The twill fabric quality looks great. A lot of people complain about backorders, but honestly you can avoid that problem by calling ahead to check stock before you place anything. That's what I did.

Every single order I place with them ends up being partially backordered, and I always get stuck waiting forever before having to cancel the rest. Their inventory management is basically nonexistent. They're just not a reliable place to buy fabric anymore.

This place is a disaster. After Joann closed, I was looking for 3" high-density foam and thought I'd give them another shot even though I'd had to cancel an order before when they couldn't deliver. Placed an order on a late August day for a big foam slab. By mid-September, still no tracking, no product, nothing. Called their customer support and got a rude person who basically said they'd let me know when it was back in stock. That's insane. How am I supposed to know when it's coming? I cancelled immediately. I even called my credit card company just to make sure the charge didn't go through. The good news is it hadn't been charged yet, so at least I dodged that bullet. I'm done with this place for good.

I ordered from them internationally and paid a hefty shipping fee, but got the wrong color sent to me. I immediately sent photos and proof it was their error. At first they offered to either refund me or send the right item, so I asked for the replacement thinking this would be an easy fix. Then the silence started. What should have been simple turned into weeks of excuses, delays, and broken promises. They ignored my clear instructions and stopped responding to follow-ups. This mix-up has cost me money and put my client work behind schedule. They show zero responsibility and don't care about keeping customers happy. Don't waste your time and money here. There are way better fabric suppliers out there who actually follow through.

Absolutely horrible service from this retailer. They advertised quick delivery on premium velvet I wanted, cost me over a thousand dollars. Now I'm still waiting months later and they won't return my calls or emails. I'm looking into what legal options I have. Don't use this company.