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Second purchase from them and I bought three pairs of jeans. FedEx delivered the package to the wrong address and took a photo as proof. FedEx told me the shipper needed to contact them to fix it. I've been messaging Frame through their website and replying to my order confirmation email for days with absolutely nothing. Not even a generic auto-response. There's no phone support listed so I'm starting to think customer service doesn't actually exist. I'll probably just dispute it with my credit card company. This is ridiculous.

First time I've ever received stained jeans in the mail. Got The Reboot Crop in White for $258 and for that price they should be pristine. This has never happened to me even with fast fashion brands. Really disappointed with this order.

Make sure you inspect your garments carefully when they arrive. Their quality control is seriously lacking. The stitching is terrible and pieces are literally coming undone. The waistband separated after wearing them once so I reached out and they offered me a discount, which I took. I put them aside to fix later and finally got around to it recently. After examining them thoroughly, I found problems everywhere. Messy stitching with poor tension, broken threads scattered throughout, and multiple seams already starting to fail that I hadn't noticed initially. Really let down by paying so much for such shoddy construction.

The quality of their Le High flare jeans is disappointing. I grabbed two pairs in different colors and both tore up within ten wears. The fabric split in multiple places, not just at the seams. The amount of stretch in the material makes it too flimsy for quality jeans. Felt like throwing money away.

Sent an email to their support team and got zero response. That's strange for any kind of retail business.

Had three pairs of their skinny jeans that served me well for years. Decided to try their newer styles so I ordered online and everything went smoothly. Shipping was quick with DHL. The styles didn't work out for me so I sent them back and got my money back immediately. One tip: if you're sending something back from outside the US, use the Global-e portal rather than the Frame website. Their customer service team got back to me in under a day when I had a question. Both the quality and the company have been solid for me.

Their customer service is really frustrating. I've been trying to reach Frame for over a week about returning something and they're just not helping me out. Now I'm stuck with jeans that don't fit. Pretty annoying situation.

Their Christmas sale jeans were never delivered after weeks of back and forth communication. It's a pretty terrible company despite what might seem like friendly customer service initially. I'd recommend shopping elsewhere.

Really happy with my Frame jeans. I'm wondering if some of these negative reviewers purchased from an unofficial copycat site. I've seen knockoff versions of the Frame site online and those are totally different. Make sure you're buying from the legitimate Frame store.

Got a pair of Frame jeans under six months ago and barely wore them, maybe five times tops. Then they split along the seam on the side of my leg when I bent down. Reached out to Frame and they told me to contact the retailer instead, plus they claimed this was just normal wear. I appreciate quality denim and don't usually mind spending money on a good pair, but these felt cheap. This shouldn't happen with such minimal wear in such a short timeframe. Won't be ordering from them again.

This outfit is completely fraudulent. Their jeans are pricey but they've got basically zero sales support or customer help online. They partner with the SHOP app which forces you through checkout without any way to review what you're buying. You can't get through to anyone at Frame. It took a full day for them to respond to my cancellation request, and that was just 5 minutes after they confirmed my order through the app. When they finally replied, they said they couldn't cancel even though their website says you can. They promised to try contacting the warehouse but said it was closed for the weekend. I pointed out that if they're closed weekends then how are orders getting processed with nobody there? Well, today they shipped the item I tried to cancel. They're only interested in taking your money. In this age of online shopping, it's absurd that they can't stop something seconds after it's ordered but can instantly ship it. Worst customer service ever. Super arrogant and unhelpful. I'm dreading what happens if I need to return anything.

Frame's corduroy pants are some of the worst quality corduroy I've ever encountered. The way they dye the fabric is shocking. Every single wash releases thick clouds of color into the water. Obviously made somewhere with minimal oversight. After only two months I had to toss them because they looked destroyed and the dyes seemed questionable for health reasons. I own around six pairs of corduroy from other brands like Calvin Klein, Mango, Zara, and Loro Piana and none of them shed color like Frame's do. Incredibly poor quality. I'm done buying from them.

Purchased expensive Frame trousers that arrived damaged after minimal wear. When I contacted them about getting help, they dismissed it as standard wear and said nothing could be done. That's completely unacceptable for something that costs that much. Looking at other reviews on here, I'm clearly not alone in having a terrible experience with their after sale support.

Been waiting over a year now and still no refund on those jeans. I've made countless attempts to reach this company through phone and email but get absolutely nothing back. It's clear they're operating fraudulently. Stay away from shopping with them.

My $248 denim cutoffs fell apart at the seams after just four washes. The problem was with how they positioned the patch pocket near the fray, but Frame won't take responsibility for defective merchandise. Check their site and you'll notice they have no warranty protection. Compare that to Mother jeans which offers a full year warranty. I'd suggest looking elsewhere.