BenQ Europe Coupons & Promo Codes

Really quick replies and helpful guidance! They stepped in and got me the support I needed.

I bought a projector and right away noticed it wasn't handling the blue color channel properly when showing HDR content. Everything that should be blue shows up purple instead. On top of that, the image quality is really noisy, with darker scenes basically ruined by visible artifacts throughout all the shaded tones. I sent it to their repair center in another country and their official response was that this is completely normal and just how the device performs. I spent over 1500 dollars on a projector that can't display blue colors right and apparently that's acceptable. Really disappointed in this company and wouldn't suggest them to anyone. However, there's been some positive movement. The repair center uploaded new firmware that significantly improved the speckle noise issue, making it pretty much unnoticeable unless you're really close to the screen. The blue HDR problem persists though, with sky colors appearing light purple instead of their actual shade. The manufacturer reached out and took direct control of my case, and I'm currently waiting for their solution. I'm cautiously optimistic given their recent attention to this.

The support I got was fantastic. These guys really went above and beyond to help sort out my problem. This is how customer service should work! Appreciate it so much.

My 10 year old monitor was acting up and I couldn't figure out the calibration on my own, so I reached out to customer support. It took about two weeks but they came through with software that let me get my monitor working properly again. I'm thrilled with how they handled it! The team really delivered here!

Tommy went the extra mile helping me pick out screens that would work with my Mac setup and fit my budget perfectly.

Even though my item was no longer under warranty, the service I received was outstanding and they repaired it at no charge. Not many companies stand behind their products the way this one does. I'm a customer for life because of experiences like this.

My product was already past the warranty period, yet the company still treated me with amazing service and fixed it for free without any questions. It's unusual to find a business that genuinely cares about their customers like this does. You've got my loyalty going forward.

I grabbed a projector from an online retailer, but the package arrived with the inner box damaged even though the outer one looked fine. The unit didn't appear to have any obvious damage so I accepted it. Unfortunately, after setting it up I started experiencing strange video glitches and it would crash unexpectedly. I reached out to the retailer about the issue and they pointed me to the manufacturer's support team. The support was outstanding. The online form was straightforward to complete. After I sent some additional details they replied with, the carrier tracking was provided right away. My unit got picked up the very next day. Within a few days I got a notification that a replacement was already on its way. The replacement works great with no problems.

I purchased a designer monitor that had a small imperfection which I dealt with for over a year, well beyond when the warranty expired. When I eventually sent it in for repairs, it got damaged during shipping. The company, particularly someone named Ricardo, went above and beyond and decided to replace the whole thing as if it were still covered. I genuinely couldn't have afforded to buy another one, so this was a huge help. Really grateful for the outcome.

This pricey projector has broken down three times while still covered under warranty. I have to say the warranty service itself was solid though. Their team responded right away, made uploading the issue video super simple, got the courier to pick it up quickly, and had it repaired and back to me in no time. Everything worked perfectly once it returned and didn't cost me a penny. The support process is really hard to criticize, but honestly the projector model itself is pretty frustrating because when it does work it's fantastic, yet it keeps having reliability issues.

I left a review expressing concerns about poor customer service, but the company removed it from their website.

I got in touch with their support team about a monitor that was out of warranty, and they still helped me solve the issue without making a fuss. They even followed up with me afterward to make sure everything stayed resolved, even after I hadn't contacted them again.

Tommy really came through with great guidance when I was deciding what to buy!

This company absolutely exceeded my expectations with how they supported me. They helped me locate a projector that met my specifications and stayed within my price range, which felt almost impossible at first. I especially want to thank Thomas who stuck with me throughout the whole experience with consistent updates and thorough help. He was seriously the best!

Fantastic communication throughout the entire process! They listened carefully to what I was looking for in a monitor and were very responsive. Even though it was tough to find, they sourced the specific model I wanted with the terms I needed. The delivery was fast and dependable, and they kept me updated at every step with phone calls and emails. Speaking with their team on the phone was pleasant and they handled everything smoothly. The product itself is exactly what I wanted. I'd definitely do business with them again.