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I've been trying to get my money back for a broken item I got, but they keep ignoring my emails and messages. Their customer service is nonexistent and honestly feels like a scam. Save your money and shop elsewhere.

I ordered ear cuffs on the first and it's almost three weeks later with no shipping updates or email replies. This feels like a complete scam.

I've tried shopping with Shashi before and the whole experience was really disappointing. The jewelry quality is extremely poor. Pieces break and tarnish really easily, even when I was super careful about keeping them away from water, lotions, and perfume. The workmanship feels incredibly cheap considering the high markups they're charging. The biggest problem is they make it almost impossible to get help. There's no email, no phone line, nothing on their website, and they even turned off comments on their Instagram. It seems intentional. This company seems shady and untrustworthy. I'd definitely recommend looking elsewhere for jewelry. It's simply not worth the money or aggravation.

I had a problem with a necklace I bought previously and reached out for assistance. Their team was amazing and helped me right away without any pushback. It's refreshing to find a company that actually cares about customer satisfaction. Most businesses these days don't put in this kind of effort. I was really grateful for how professional and helpful they were.

I bought a necklace but the box came completely empty when it arrived. I've tried reaching out to them repeatedly and they won't get back to me. Don't waste your time ordering from this place.

Bought a necklace for a decent amount of money and ended up paying extra in import fees that weren't listed anywhere on their site. When I opened it up, the necklace was broken in half because one of the links had snapped. Total waste of money.

I bought pearl earrings for my wedding and they were absolutely perfect. I still wear them all the time. Since I ordered late, I had to ask for overnight shipping, and their customer service team was super responsive and made it happen smoothly.

Really disappointed. You order something and get something that looks similar but with terrible quality.

I rarely ever leave reviews, but this brand gave me such a terrible experience that I felt compelled to warn others. My package sat in transit for over a month without any updates. I reached out multiple times via email and got zero responses. Once it finally showed up, I was disappointed by how poor the quality was given what I paid. I wanted to send it back right away since it was still within the return window, but Shashi only let me exchange it or get store credit. I emailed again asking about getting actual money back, and suddenly they said I'd missed the deadline. Still waiting to hear anything from them.

I waited forever to get the Mia hoop earrings I ordered. When they finally arrived, one of them was already broken and the other wouldn't stay closed. The posts that go through your ears are way too big and uncomfortable to wear. I also got what was supposed to be a diamond tennis bracelet, but it fell apart and felt cheap. Do yourself a favor and don't buy from this company. You'll just end up frustrated.

My order never showed up, and I've tried contacting customer service many times without getting any response.

I spent over a hundred dollars on a beaded necklace that snapped after just a couple months of regular wearing. When I asked about sending it back for repairs, they turned me down and offered me 20% off another purchase instead. No thanks. This is not quality jewelry.

I don't usually write reviews, but I had to share my experience. I got my daughter a ring and after just two days it tarnished badly and left black marks on her finger. I called customer service and they replaced it. Unfortunately, the new ring started peeling its gold coating off after a week and looked awful. When I sent photos to the company, they basically said too bad, claiming you can't wear it around water, lotion, or anything else you'd normally use with your hands. The reality is their jewelry is cheap quality for the high price tag. Not worth it.

I got some huggies earrings and an ear cuff that initially seemed nice and didn't irritate my ears. But after wearing them occasionally for a few months, the ear cuff started looking really bad. The gold coating peeled off completely and exposed the silver underneath. One of the huggies snapped in half and the other one won't even close anymore. It's shocking considering how expensive these pieces are. Would appreciate a response from Shashi about why their quality is so poor.

The designs are really cute, but I've spent money on over half a dozen pieces and the prices don't match the durability at all. Every single ring I've gotten has faded from its original color even though they claim it's 18k gold plated. The gems on my rings have come loose and fallen out, which shouldn't happen when you're spending more than 70 bucks. I bought two pairs of earrings too. One pair started discoloring and got all rusty after barely wearing them, and I'm worried about getting an ear infection. They said they can't do anything because of their 30 day return window, so basically that 75 dollars went straight in the trash. Their 18k gold plating claim is clearly not accurate.