Walmart Vision Center Reviews

Frustrated beyond belief with how little they care when you need adjustments done. I'm also really angry because my prescription sunglasses that cost over three hundred fifty dollars are now completely ruined. Two different pairs are totally useless at this point. My progressive lens glasses aren't any better. I wish the Virginia locations were more dependable, but sadly they're not.

Visited the Walmart Vision location and had an amazing experience. Chloey went above and beyond with how she treated me as a customer. Her dedication was really impressive and her friendly demeanor made the whole visit so much better.

I got my eyeglasses at Walmart Vision Center and this is the second time the same problem has happened. Around six or seven months of regular wearing and the anti-reflective coating begins peeling off the lenses. It's super aggravating because I handle my glasses carefully, clean them the right way, and store them properly, yet they fall apart. Glasses cost real money and are something you need, so it's not okay to have lenses fail this quickly. I'm asking Walmart to take responsibility for this defect and either replace the lenses free or fix whatever causes this to keep happening.

Got both prescription glasses and prescription shades, and I trusted what the staff told me after they said they checked my insurance details and copay amounts. I paid half upfront and the other half when picking up. Thirty days pass and I get a bill for an extra fifty dollars because they claimed I wasn't charged the right copay. Was this an honest mistake or just bad training? Either way, I hate surprise charges like that and expected the full amount upfront. The employees seemed clueless about what they were doing. Make sure you verify everything if you go there. This was my only visit and my last one too, since I was disappointed.

Could basically take what others have said here but I'll share my own story. Back in spring I went to an eyecare facility in Louisville because the nearest Walmart with an actual doctor is inconvenient and he's rarely there. I had my frames made at Walmart without insurance so I paid myself. When picking them up they couldn't get them adjusted right, which happens constantly at Walmart. Due to the lens options and cheap frames I stuck with them for years, but I've hit my limit. Every single pair of new glasses needs adjustments no matter how many times I go back. This time was different though. I got talked down to and embarrassed in a way I won't forget. I went back days later for another adjustment and mentioned the pantomscopic tilt seemed off. The worker said, 'Your what? What's that? What are you saying?' She asked a coworker if they knew what I meant and he said he had no clue. This went on for five minutes with just 'we don't understand' over and over.

The staff at the counter were friendly and helpful, but the eye doctor was a total disappointment. He had me look through his equipment and read a line, which I did. I told him it was blurry and he said it was fine anyway. He wrote me a prescription and charged one hundred ten dollars. The whole exam was under five minutes. When my glasses arrived they were actually worse than what I already had. The guy up front said this happens sometimes. I believed him like an idiot, but three days later I called back saying I can't see with them. They told me the doctor only comes once a month and I'd have to come back then. When I saw him again he said he likes prescribing what he thinks eyes need. He spent a bit more time but never let me try lenses I could actually see through clearly. He gave me a new prescription and said if these don't work we'll keep trying. I took my business to a real eye doctor with great reviews who actually spent time examining me and gave me the right prescription. I brought those results back to Walmart to have them remake my frames to the correct specs.

Can't give lower than one star, but I wish I could. Had to return my frames twice because they turned out wrong. The eye doctor tested them and confirmed the manufacturing was faulty. At checkout, the staff pushed me toward pricier frames saying insurance would pay for it. I went with the budget option instead, and later got hit with a fifty dollar charge because my plan didn't cover enough. Still waiting for correct lenses. After all these years shopping at Walmart, I'm officially done.

Tried to book an appointment but couldn't get away from work in time for the original slot. The person helping me schedule was incredibly dismissive about it, so I told her I'd take my business somewhere else. They didn't care at all or try to keep me as a customer. Really unprofessional handling of the situation.

The employee who helped me was really kind and sweet, and the frame selection was nice. She did all she could, otherwise I'd have given a much worse rating. The problem is I literally cannot see through these glasses. Who messed up? I'm not satisfied and when I said something, they told me to keep wearing them until my eyes adjust, even though they hurt and blur my vision. Guess I'm taking my business elsewhere.

I asked them to tell me exactly what my insurance would cover before I picked my frames. They said here's the amount you owe and I paid right there. Fast forward two months and boom, eighty dollar bill shows up. They claimed the insurance wouldn't cover it after all. Is this some kind of switcheroo? They ask you all day if you want add-ons saying insurance covers this and that, and then nothing gets covered. Don't trust what they tell you. I spent decades shopping at Walmart but won't be going back to their eye care division. Plus the overall service was rough.