Bestvibe Reviews

I purchased an item and got charged immediately, but it never arrived. I didn't get any shipping confirmation either. Then I learned their system was saying my address was incorrect, so I resent the same address because obviously I know where I'm located. Their response was still the same complaint about the address. I politely told them to either deliver it or refund my money. I've never had to deal with such frustration over an address with any other business. I'm still waiting for them to answer back.

I placed an order and they charged me right away, but the item never showed up. I also never got a shipping notification email. Eventually I got a message saying their system flagged my address as wrong, so I sent the exact same address again because yes, I know where I live. They got back to me with the same complaint about my address. I politely asked them to either send the product or give me my money back. It's been ridiculous dealing with this company over an address issue. Still waiting to hear back from them.

This whole experience has been incredible from day one! The items you get are seriously high quality and genuinely life-changing, plus the customer service is what really stands out. When my shipment had delivery problems, their support jumped right in and fixed it all without any complications. They were respectful, always responsive, and clearly wanted to make things right. These days it's rare when a store does both quality products and outstanding service this well, but they really do. Definitely coming back to order more.

From beginning to end, this whole experience was fantastic! The products themselves are seriously great quality and genuinely impressive, but what really impressed me was how they handled customer service. My package got sent back because of a shipping problem, and their team got right on it without any fuss. They helped track everything down and resent everything with no complaints. The staff was super friendly, quick to respond, and actually seemed to care about fixing things. It's hard to find companies that do both quality products and amazing customer service this well, but these guys pull it off. I'm definitely buying from them again.

Paid for a product that broke on first use. Total garbage.

Total scam, the item never showed up and I never heard back from multiple emails. Stay far away. Had to get my money back through PayPal.

Ordered three items from the site about three weeks back and my account was charged right away. Since then, the order status hasn't budged from 'Pending Delivery.' I've tried reaching out to customer support multiple times but haven't gotten any responses. It's frustrating not knowing what's happening or getting any kind of update. I'd really like to either get my items or hear back from someone at the company. Based on what I've experienced, I can't really recommend them to others.

I had some quality problems that took a while to get sorted out, so I'm giving 4 stars. But after negotiating back and forth, we eventually got to a fair solution and I got refunded. They sent a really nice apology and admitted they made customer service mistakes, which I'm confident they'll fix moving forward. Really appreciate their patience through this.

When I really needed to reach out to customer service, I was in a bind. But the help this company gave me turned things around completely. They were really helpful working through my issue. I'm grateful for their support and wish them all the best.

I bought something and after using it several times it started having problems. I got in touch with the company and we worked through the issues together. They made it right and I couldn't be happier. Really grateful to the team who helped me out. Definitely coming back to shop with them.