Little Sleepies Reviews

Their customer service leaves a lot to be desired. My purchase got canceled and I lost out on what I originally wanted. They said I triggered a fraud alert and blamed my payment method, but then I turned right around and ordered something else with that exact same payment info with no problems. I reached out expecting them to apologize but instead got basically 'well you figured it out so why are you still upset.' Every response feels like it came from a computer or a copy-paste template, and none of them are actually signed by a real person. On top of that, the products seem to be getting worse. Each new order I get feels thinner and cheaper than the last one.

Would give zero stars if I could. We've been regular customers for a while, but suddenly the company blocked our entire household from making purchases. They keep saying it's a card issue, but we've tested it with more than 10 different credit cards from various family members and they continue canceling every single order. This feels like they're singling out our family unfairly.

No customer service at all. If you need any assistance Little Sleepies apparently doesn't have anyone available to help. I sent emails three different times over the course of a month with no response. It's frustrating spending decent money and needing to change a couple sizes but not being able to reach anyone. When I bought the items originally only a couple were marked as final sale on their website. But when I tried to return a few things, suddenly every single item was showing as final sale on my account and the system wouldn't let me exchange or return anything. Something feels off about that, but I have nobody to talk to about it. The pajamas themselves are just average, not worth the headache. There are other bamboo pajama companies out there with better quality and way better support. Go with someone else.

Like other reviewers have said, this company doesn't put customers first at all. They won't own up to mistakes and refuse to work with you, forcing you through their online form system, then turn around and blame you for not jumping through their hoops properly. I buy a ton of stuff online and have done exchanges before with other companies, but nobody has been nearly as rude and dismissive as Little Sleepies, especially their support team. I'm done shopping with them and would rather give my money to someone who actually appreciates my business and treats me with respect. There are definitely other companies selling similar stuff without the attitude problem.

My granddaughters absolutely adore the pajamas I've gotten from them before, but wow their order processing and delivery are unbelievably slow, which is why I'm giving two stars. The actual product itself is wonderful but their service is really rough around the edges.

Terrible first experience as a new customer. Ordered two things for my newborn for the holidays. They never arrived but I got an email saying they were delivered. I contacted support and they said they'd make an exception and send replacements. But those items were out of stock, so I asked for a refund instead. They said that once the shipping carrier marks something as delivered, there's nothing they can do and would only give me store credit instead as a one-time courtesy. Why would any new customer lie about not getting a $45 package? I'm done with this company and would never recommend shopping there unless you're okay with getting ripped off.

Terrible customer service experience. Can't get through to anybody on the phone or email. They charged my credit card but I still don't have what I ordered.

The actual pajamas are okay, super soft and stretchy and should last a while if the quality holds up. Problem is the material thickness and sizing aren't consistent. Some feel really thin and tear super easily, while others feel sturdier and have held up well. The wrist and leg openings also vary between pieces in the same size, some way too tight and some just right. My biggest complaint is their shipping though. Since May I've ordered eight times and half of those orders never showed up. They've replaced them or given refunds, but it's concerning that there's such a good chance your order won't even arrive. Shop with caution.

Second time buying from them and my latest order had a small tear in it. I emailed them and they shipped out a replacement really fast. Their support went above and beyond what I expected. I'm definitely going to keep shopping with them and have already started recommending them to friends.

They sent me a broken item and I tried reaching their support team every day for about a week and a half through both phone and email. Never heard back even once and that's when I stopped being a customer. If you're thinking about dropping money on expensive bamboo pajamas, go somewhere else. Their support team clearly doesn't care about keeping your business because they won't even return a call or message. I'm letting everyone I know avoid this place.