cometeer.com Reviews

Excellent coffee and makes the easiest lattes. A couple years back I realized my Nespresso machine was leaving me foggy and sluggish. Did some research online and found out about mold contamination in coffee pods and the health risks involved. Nespresso's organic selection is super limited compared to their regular line. I wanted my coffee spending to support ethical farming and processing. Heard about Cometeer through an online newsletter and liked their focus on keeping mold out of the equation plus supporting small-scale farmers directly. I now travel with a bunch of these pods in my bag. Been subscribing since 2022 and have tweaked my subscription preferences multiple times with no problems. Cometeer, appreciate what you're doing. And props to the newsletter that recommended your product for highlighting a better coffee option.

I'm seeing I'm not alone in this experience. Got an email from someone suggesting I try their coffee with an offer that said just cover shipping costs and get their discovery kit. What they don't clearly explain is that accepting that offer puts you into an automatic monthly subscription charging around $90. You have to deliberately cancel the default subscription if you just want to sample what they advertised. The coffee might be decent, but their business practices aren't.

Pay attention to what you're signing up for. A friend sent me a deal for a sample box where I'd just pay for shipping. The coffee tasted amazing, but then I got a bill for $95 for an automatic subscription I never agreed to. No notifications beforehand, no ask about what type of coffee I'd prefer, no warning the subscription was starting. Just an order confirmation email. I had to dig into the details to figure out what I'd actually been charged for. The coffee is excellent and perfect for my afternoon drink, but definitely watch out for the auto subscription trap with their sampler packs. I did get a refund after contacting their support team, and I'll say they were sincere in their apology.

The customer service here is honestly awful. Email is your only way to contact them and it takes forever to get answers. When they do respond, they just copy and paste stuff from their FAQ instead of actually addressing your specific problem.

Ordered a Discovery Box that went missing in transit. While I understand packages get lost sometimes, the support process was frustrating. Email was the only contact option available, and responses took several days between each message. When I reached out, the support team just kept sending me the same tracking number that hadn't updated in over a week. They flat out refused to process a refund. I even got the shipping company to confirm the package was lost, but still no refund from Cometeer.

They bungled two separate orders. Getting help takes forever and what you do get isn't actually helpful. The coffee itself is pretty nice though pricey. Bad customer service is enough to keep me from ordering from them ever again. They need to fix their act.

The coffee quality is solid, but everything else about how they run subscriptions is a mess. They reel you in with promotional deals and discounts, then hit you with expensive subscriptions that don't make much sense. My household had three different subscriptions going, and each one was set up differently with varying costs. One was over $170 a month. Once a subscription renewal date arrives, you're stuck with what you get and can't adjust anything. The terms aren't transparent either. It's difficult to track what subscriptions you actually have. Read everything carefully before signing up. I wanted to stick with them because the coffee was great, but the lack of transparency made me uncomfortable keeping my money with them.

This is fantastic coffee, honestly some of the best pour over coffee I've had in years. I've been buying from them for a long time now. Sure, if you want to cancel there are a few steps to go through, but nothing shocking or unreasonable. It's pretty standard stuff.

The coffee itself is really good quality. Unfortunately, canceling a subscription is unnecessarily complicated. Signing up was straightforward, but the cancellation page is designed to confuse you. The buttons are hard to find, the language is misleading, and the whole thing feels intentionally confusing to stop people from leaving. You have to go through multiple pages and click on buttons that aren't obvious. I wound up going through the cancellation process several times because I wasn't confident it actually worked. Why make this so difficult? It seems like the goal is to catch people who get frustrated and just give up. It's frustrating because otherwise I'd recommend the product, but this kind of deceptive practice just erodes trust.

Got a trial pack at a mall kiosk and discovered they'd automatically signed me up for a monthly charge without my consent. There was no email on file and no address where my supposed order would ship. When I tried to reach customer support, they don't offer phone lines. Their third party support contractor also refused to provide phone contact info. Avoid these mall kiosks and don't hand over your credit card. Customer service is nonexistent. Even after filing a complaint with the Better Business Bureau two months ago, I haven't gotten a real response, just a generic email from their contractor. They asked me to provide my credit card info to resolve it, which I wasn't comfortable doing given the situation. I ended up calling my credit card company to stop the charges. Once I finally started using the actual box I'd purchased, I had problems with defective capsules too.