Saje Natural Wellness Reviews

Placed an online order and it never arrived even after almost four weeks. Got in touch with customer service multiple times but the reps just kept robotically explaining their 'process' without actually helping. They refused to issue a refund, saying the package was FedEx's responsibility now. So they wanted me to track down FedEx on my own? That logic made no sense. I waited several more days hoping something would change but nothing did. My refund request got denied. If they had actual stores, I'd call this a straight-up scam. Really unfortunate because I used to shop with them regularly. Definitely won't be recommending them to anyone and won't use their site again. Total disaster.

Ordered some stuff on December 1st and after waiting ten business days (their site says four to seven) they hadn't moved on it yet. This was a Christmas gift, so timing was important. They claim their phone line isn't working, but I bet it's off the hook from too many angry calls. Takes them two days just to reply to an email. I canceled everything and I'm done with them.

Really missing solid customer service here. Put in an order eleven days back and it's still sitting unfulfilled. This is my second and final purchase from them because this keeps turning into a waiting game I can't win.

Used Saje stuff for a while as a customer, but eventually realized the products don't actually deliver on what they promise. The 'return it if you don't like it' policy sounds great until you actually try to use it. The store locations look nice and most staff are friendly enough, but I'm moving on to brands that work better and cost less.

Bought their Aroma Light and was thrilled when it arrived on Friday. Set it up following all the directions, but right away the light started acting crazy, flickering between dim and bright on its own. I called customer support that same day and they told me to take it to a local store. Went down there and showed them a video of the problem. They tested it in the store and said it looked fine, so I took it home. Wouldn't you know it, the malfunction started right up again. Called back and support couldn't figure out what to do. The store basically said sorry, once you use it you can't return or exchange it. They suggested maybe the location in my house was the issue, but that doesn't make sense. A product should work anywhere. I tried posting a review with video proof on their website but kept getting redirected. I had another diffuser and some oils on order too, but I'm sending all of it back. Really frustrated with how this went down.

Update: Still October 3rd and zero replies to my emails. Do NOT buy from this place. Used to be a loyal customer for years, but the quality has tanked recently. The scent and how well products work are completely different from what you experience in the store. Bought the same exact products I tried in person, and they're just not the same. Plus their customer service is basically non-existent. I sent a request saying they'd get back to me in one to two days, but four days later still nothing. Go somewhere else if you have options.

I'm genuinely surprised by all the negative reviews here. Most people seem to be complaining because they made their own mistakes, not because of anything the company did wrong. It's not Saje's fault if you can't follow basic instructions or understand their policies. Their return and exchange policy is straightforward and fair. They've got physical locations and online support. I own multiple diffusers, tons of oils, skincare products, and home items. Sometimes a scent isn't my thing or a product doesn't work out, but that's not their responsibility. I just give it to a friend or find someone who'd use it. People need to own their choices instead of blaming the business when they decide something isn't for them.

Delivery was pretty fast and everything showed up fine. Out of the four bottles I ordered, one cap didn't seal right and leaked a bit, but thankfully nothing major spilled. My only complaint is the pricing feels steep for what you're getting.

Terrible service all around. Ordered something in early December that never showed up. Fast forward to the end of January and still nothing, no progress at all despite what they promised. Finally had to dispute it with our credit card company. I'd stay away from ordering through this company if you can help it.

First time ordering from Saje and it was a letdown. Won't be ordering again. I was pumped to get my package, but that excitement died quick. I didn't get everything that was supposed to be in my order. The fragrances were just eh, nothing special. Seriously, save your money. I reached out about the missing items and got a generic response saying they couldn't help me for two weeks minimum. Well, it's been over five weeks now and I haven't heard anything back. Tried contacting them again and still nothing, just silence. Very let down by the whole experience.