Hancock's of Paducah is a fabric and craft supply retailer offering both in-store and online shopping. This page aggregates customer reviews to help you understand shopper experiences with the store's products, service, and order fulfillment.
Hancock’s of Paducah Reviews
1.8
4 reviews
What Shoppers Say About Hancock’s of Paducah
Created with AI, based on recent reviews
Hancock's of Paducah receives mixed feedback, though negative experiences predominate. Shoppers report significant frustrations with order fulfillment and customer service, including incomplete shipments sent without notice, unresponsive phone support, and delayed refunds that extend well beyond stated timelines (some customers reporting over a month and a half waits). Long-time customers note a perceived decline in service quality compared to the past. On the positive side, at least one shopper praised the store's ability to recover from mistakes, describing an above-and-beyond response when a wrong fabric was shipped, including prompt return label provision and replacement items.
The store's core issues appear to center on operational inconsistency and customer communication breakdowns. While some customers have experienced helpful resolution when problems are escalated, others struggle to reach responsive support or receive timely refunds. These inconsistencies create uncertainty for shoppers considering whether to place an order.
Customer Reviews (4)
Sorted by: Most recentMichelle T.Apr 6, 2026
Don't waste your money shopping here. When something you ordered isn't in stock, they don't even bother reaching out to ask if you want the rest shipped - they just send it anyway. And if you call to complain? Good luck. The customer service rep sounded absolutely miserable on the phone. I'm done ordering from this place.
David K.Feb 8, 2025
I've been a loyal customer for years, spending quite a bit of money here, but things have really gone downhill. Their service just isn't what it used to be. If you want to see what other people have experienced, check out the negative feedback online - both shopping in the store and ordering from their website comes up a lot. Sure, they run good sales sometimes, but their redesigned website is a mess. I ordered something showing 64 yards available, and they shipped out the rest of my order without telling me they didn't have what I actually needed. They'd basically gotten me to meet the free shipping threshold with that item. How does a new system mess up a quantity by 64 yards? Either their inventory tracking is broken or nobody bothered updating the numbers. I'll take some blame here since I'd already quit shopping with them a year ago because of customer service and website problems. I figured I'd give them one more shot. That was my mistake.
Jennifer M.Sep 20, 2024
Had a really great experience with their team. When my package arrived with the wrong fabric, I called them up. I was skeptical about how it would go, but they totally went above and beyond. I normally skip writing reviews, but I felt like I had to give them credit. Next day FedEx dropped off a return label for the incorrect item. Then literally the day after that, my correct fabric showed up. Couldn't ask for a better response.
Robert H.Sep 13, 2023
I had a really frustrating situation with Hancock's of Paducah that I need to talk about. I bought something online and had to return it due to some personal circumstances. Their website says refunds take 10 to 14 days, but mine has been sitting there for over a month and a half with no payment back. But the real problem isn't just the wait. It's that their customer service won't respond to anything. I've sent multiple emails asking what's going on, and I get nothing back. That kind of silence when you have a legitimate problem is unprofessional and disappointing. When you run a business, you've got to follow through on what you promise and actually talk to customers when something goes wrong. I've shopped with them before and it was fine, but this whole ordeal has really left a bad impression. I hope they read this and decide to do better.
Hancock’s of Paducah Review FAQ
What is the overall rating for Hancock's of Paducah?
The store is rated 1.8 out of 5 based on 4 customer reviews on RetailCoupons.com. The majority of ratings are one star, with one four-star review.
What do customers complain about most?
The most common complaints involve incomplete orders shipped without customer approval, long wait times for refunds (sometimes exceeding one month beyond the stated 10 to 14-day window), and difficulty reaching responsive customer service representatives.
Is there anything customers praise about Hancock's of Paducah?
At least one customer noted that when a mistake occurred, the store went above and beyond in resolution, providing a next-day return label and replacement items despite initial skepticism about the outcome.
Do shoppers recommend ordering from this store?
Based on reviews, the recommendation is mixed and uncertain. While some customers have received satisfactory resolution for problems, the frequency of fulfillment and refund issues, combined with reported poor phone support, suggests potential risk. Shoppers should consider alternatives or proceed with caution.
How are these ratings calculated?
RetailCoupons.com displays the average of all star ratings submitted by verified shoppers. Each review counts equally, whether one star or five stars. The review count shows how many ratings have been submitted.