SoulCycle operates indoor cycling studios offering high-energy group fitness classes. This page aggregates verified customer ratings and reviews to help you understand what shoppers experience when booking classes and interacting with the brand.
SoulCycle Reviews
2.5
4 reviews
What Shoppers Say About SoulCycle
Created with AI, based on recent reviews
SoulCycle receives mixed feedback from shoppers, with ratings evenly distributed across the scale. Instructors like Noah are praised for delivering engaging, energetic classes that keep members motivated and returning. However, significant concerns emerge around customer service accessibility, with reports of difficulty reaching representatives by phone and incomplete purchase experiences. Shoppers also cite steep pricing for indoor cycling classes compared to neighborhood gym alternatives, and operational management issues have been noted at certain locations.
The experience appears highly dependent on which instructor leads a class and individual location management. While the fitness instruction itself resonates with some members, prospective customers should weigh the premium pricing against service reliability and compare options with local gyms before committing to membership.
Customer Reviews (4)
Sorted by: Most recentRobert T.Dec 14, 2021
Customer service here is really disappointing. I've spent over half an hour trying to reach someone by phone across multiple attempts, and they keep hanging up whenever I try to leave a voicemail. I just wanted to purchase a gift card for a friend, which should be straightforward either online or through a quick phone call. It's frustrating that such a simple task has turned into such a hassle.
Jessica M.Jul 14, 2021
I'm always pumped after taking a class at SoulCycle! Noah's sessions are absolutely fantastic and keep me coming back for more.
Patricia L.Feb 15, 2021
The pricing is steep for what you're getting. I'd suggest checking out what your neighborhood gym offers for indoor cycling classes before committing to this.
Michael S.Nov 11, 2019
Be cautious about how this company manages its operations based on what I've seen with their contractors at their new location. The construction crews showed no respect for pedestrian safety, acted aggressively toward the public, and their delivery vehicles were parked recklessly across walkways, forcing elderly people and children to step into traffic to get around. Definitely think twice before supporting this business.
SoulCycle Review FAQ
What is the average rating for SoulCycle?
SoulCycle is rated 2.5 out of 5 based on 4 customer reviews on RetailCoupons.com. Ratings are evenly distributed across all levels, reflecting highly variable customer experiences.
What do shoppers praise most about SoulCycle?
Instructors receive positive feedback for delivering energetic and engaging classes that motivate members to return. Specific instructors like Noah are mentioned as exceptional motivators in the cycling experience.
What are the main complaints about SoulCycle?
Recurring issues include difficulty reaching customer service by phone, incomplete transaction processes, pricing that is considered steep relative to neighborhood gym alternatives, and operational management concerns at some locations.
Should I buy a SoulCycle gift card or membership?
Before committing, consider comparing SoulCycle's pricing against local gym options offering indoor cycling classes. Shoppers recommend trying a class with an instructor known for engagement and evaluating whether the cost aligns with your fitness budget.
How can I write a review for SoulCycle on RetailCoupons.com?
Share your experience after visiting a SoulCycle location or purchasing their services. Honest feedback about class quality, pricing, customer service, and facility management helps other shoppers make informed decisions.