Sennheiser Reviews

This company has lost its way. I own several pairs of Sennheiser headphones and I'm done buying from them for good. My Momentum M2 ear pads completely fell apart, so I ordered replacements following the directions on their website. When they showed up, they were the wrong size. Sennheiser refused to take responsibility for their error and wouldn't give me my forty dollars back. Don't buy from them. Don't believe the positive reviews floating around because it's clear they spend money on advertising instead of actual customer support. Steer clear.

I've gone through two sets of over ear headphones that both completely failed on me. The first pair gave out just after the warranty ended, and the second stopped working after only three months. What really gets me is the utter lack of support and the outright rudeness of making customers pay for return shipping on defective items, which actually violates consumer protection laws where I live. The products are subpar and the customer service is even worse.

Spent eight hundred dollars on all day clear hearing aids back in December. Just two months after the one year warranty expired, the left hearing aid quit working. I called their support line and was told they don't repair units outside the warranty period. They do sell extended warranties now, but that option only became available six months after I purchased, so I never had the chance to buy one and they never informed me about it. The support person promised to investigate and get back to me via email. The response I got was a coupon code for a new pair at two hundred dollars off, but with prices going up, I'm still looking at around eight hundred. Fool me once, shame on you.

The customer service experience has been really disappointing. I need to get a wireless lavalier microphone transmitter repaired. I've tried calling several Sennheiser USA numbers and left five voicemail messages over two weeks without getting a single callback. No matter which number you call, it transfers to the same voicemail box and nobody gets back to you. I also attempted to submit a return request online, but my product wasn't even listed in the dropdown menu. The support website says to use an online chat feature, but that option doesn't actually exist on the page.

Save yourself the trouble and skip Sennheiser and Neumann products entirely. I dropped six hundred dollars on a set of NDH 20 headphones and the quarter inch jack adapter failed almost immediately due to a manufacturing flaw. The plastic connector piece between the metal components snapped, which is absolutely unacceptable for that price point. I reached out to someone in their support department asking for help. She requested photos, but then I didn't hear another word. It's been nearly two months and despite sending follow up emails twice, nothing. I've never seen headphones fail in this way, and I've definitely never encountered a company that ignores customer emails so completely. If something breaks or has a defect, you're on your own. I've spent considerable money with them over the years for both touring and recording applications. That's done.

Just a heads up to everyone out there: avoid Sennheiser ear buds no matter what.

The shipping service isn't working properly. I was supposed to receive my order in a European location but it never showed up. Sennheiser didn't even send a notification about what happened, so I've just been sitting here with no idea when or if I'll get anything.

Our main performer has relied on Sennheiser Wireless Systems and their mics for more than two decades without any issues whatsoever. The company continuously improves their offerings, and we're always excited to upgrade to the latest models because we demand quality. The EWDX system is perfect for us now, especially with the dual body pack setup that our touring artist needed. When we recently had questions about a cable for one of our rigs, I contacted Sennheiser's parts team. I've worked with many customer service departments over the years, but I have to say the support I got was outstanding. The representative went above and beyond on multiple occasions, showing genuine care and expertise. She really stood out for her warmth and professionalism. Honestly, Sennheiser is fortunate to have such dedicated team members. We're very appreciative of the service we received!

These wireless earbuds fell short of what the marketing promised. The earbud quality is disappointing - they're basic plastic units that don't deliver any meaningful passive noise reduction compared to cheap fifteen dollar options you'd find anywhere. Switching between devices is awkward since they only pair with one at a time. The bigger problem though is that only the right bud functions properly when worn solo. The left one refuses to operate independently from the right. I wanted the flexibility to wear just one bud so I could stay aware of my surroundings, but that's simply not possible here. Plus, they won't even activate unless both earbuds are present.

Placed an order with next day delivery and waited two weeks. The product never arrived. When I contacted customer service through the payment processor, they flat out refused to issue a refund unless I returned an item I never even received in the first place. It's absolutely ridiculous!