The Laundress Reviews

I've been a loyal customer for years and I'm really impressed with how they've reformulated everything. The updated products are fantastic and keep that high-quality standard the brand is known for. Whether it's the detergents, fabric softeners, stain treatments, or all their home cleaning items, they all performed even better than I thought they would.

I had over a hundred dollars worth of their stuff that got pulled off shelves for bacterial contamination. All I got was a check for 20 bucks from some third party handling the whole mess. I've tried emailing the company tons of times and nobody ever responds. Bad things occur, but deciding to ignore customers is entirely different.

I'm dealing with the same thing everyone else is complaining about. No refund has shown up. I submitted pictures and my claim when the recall started, got nothing back. Then I resent everything with all the paperwork they supposedly needed, and they said I was missing documents. So I sent it all again with everything they asked for and still... silence. It's like I'm stuck in a loop with no refund coming. More than 50 products were involved and it was a pain documenting everything with photos and bottle numbers. Has anyone actually received their money back from them?

Been waiting almost a year now for them to get back to me about my refund related to the recall. They just won't respond.

I'm in the same boat as everyone else with their recall situation. Put in my claim back in November 2022 and still haven't gotten paid. Over the last 8 months I've gotten different excuses from them like 'the check is coming' or 'we can't find your info' or 'send us photos of the product codes and your receipts.' At this point I don't see how they expect anyone to stick with their brand or trust them anymore.

I bought a couple fabric sprays from them that ended up getting recalled because of health issues. I reached out multiple times asking for a refund, but they never got back to me.

They announced a recall in late 2022 and promised refunds for all affected products within about two months. I filed my first claim in early December 2022 and up until now I've gotten zero acknowledgment and zero refund. They did another recall, and I put in a second claim in January 2023. Still nothing, no response and no refund even though I gave them everything they wanted, including a full list with batch numbers, photos, receipts and barcodes. I keep trying to follow up and last week I sent all my documents one more time for the third attempt since the files are big and I had to break them into several emails. They responded asking for my initials written on the bottle. This wasn't part of their original request and they keep changing what they want, probably to get out of paying. There's no customer service to speak of, can't reach anyone by phone, their claim process either doesn't work or is way too confusing, nobody answers emails and it's been 4 months since I first tried, I'm out the money, can't even use what I bought and still no refund. Total disaster

ABSOLUTELY TERRIBLE. ABSOLUTELY TERRIBLE. ABSOLUTELY TERRIBLE. When they announced the recall in late 2022, I got an email in December with instructions and a link for submitting my refund paperwork. The link doesn't work and I haven't been able to get my claim processed even though I've tried for the past two months. I've sent numerous emails directly to them with nothing back. My phone calls and messages don't get returned either. So not only did they sell defective stuff, but the company leadership clearly doesn't care about following through on the recall or paying customers back. I am never ordering from them ever again. My suggestion: save yourself and don't buy anything from them. This business is completely irresponsible and deserves zero respect.

Right after I got their products, they sent a notice telling me to throw everything out immediately because they found bacteria levels that could be unsafe. But they didn't explain what kind of bacteria it was or which items had it, just said they'd pay me back. What on earth?

I've mentioned to them multiple times that their No. 10 line barely has any smell to it. The product pages show other customers saying the exact same thing. None of the other scents have lost their fragrance like this one has. Actually some of them are way too strong. But everyone keeps noting that the other scent options work fine but the No. 10 is just different. When I called them about it, I even asked if they could send me a concentrated version of the scent so I could add it to my bottles, and they turned me down. I wouldn't have asked if they actually cared about quality and fixed it. When I texted about this last time, the person who responded seemed like an automated system. She didn't acknowledge that she'd tell anyone about my concerns, just offered me a refund instead. That doesn't fix anything. At that price point, I could just buy something cheaper if I wanted detergent with no smell. The rep seemed like a robot with poor listening skills and couldn't problem solve, so I tried calling but ended up nowhere.