hotelcollection.com Reviews

Total waste of money. I got this as a Christmas gift and have used it for about two and a half months. The fan is making strange noises and oil is leaking inside. Every single oil delivery leaked in the package. I emailed customer service five days ago but their website says they're too swamped to do chat. I called and sat on hold for thirty minutes before getting disconnected and sent a link instead. The product isn't even listed in their system so I can't get help. For what you're paying, don't bother with this diffuser. Clearly lots of other people are having the exact same problems with the fan noise and oil leaks. This thing isn't built well and you're not getting your money's worth. I think they're too busy dealing with complaints to actually respond to anyone.

This is just another subscription trap where they make it nearly impossible to cancel your account. Don't fall for their pitch.

Avoid this company at all costs. They operate in ways that feel deliberately misleading. I wish I'd read the reviews first. They tried to sneak a subscription onto my order that I never agreed to, but I caught it before charging. Then they pushed a mystery gift and charged me fifteen dollars without being clear about it. That's not accidental, that's deceptive. After I purchased they called me four separate times. I don't answer calls from unknown numbers so they left four voicemails from four different people with four different reasons why I needed to call back, plus texts and an email. That's intentionally sketchy behavior. This is the shadiest company I've ever interacted with. Save yourself and don't buy anything from them.

Ordered on January twelfth and it never showed up. There's no way to get in touch with them or get any answers about where it is.

They refused my cancellation request and charged my card two separate times. I immediately disputed both charges through my bank even though the items shipped. Shady company.

They wouldn't let me cancel and billed me twice. I charged it back right away even though they shipped it. This company is dirty.

Absolutely terrible customer service. They make canceling extremely difficult and keep sending subscription boxes even after you cancel. Then they claim they have no record of your cancellation request. I'd strongly suggest avoiding this company completely and saving yourself the frustration, wasted money, and headaches.

This is my second defective unit and I'm extremely frustrated. The diffuser is leaking again, which customer service told me suggests a faulty motor, basically admitting there's a manufacturing problem. Yet the warranty is only three months, which seems laughably short for a premium product. Instead of replacing my second broken unit, they offered me a discount to buy another one. Then they tried to upsell me on their VIP program with monthly subscriptions and commitments. That's not a solution, that's just asking me to throw more money at a broken product. For this price point, they should stand behind what they're selling instead of trying to get me to buy more.

What a scam. I ordered two diffusers, four scents, and a candle. The candle arrived broken and two of the four scents were missing from the box. I called and emailed multiple times trying to get help but nobody would respond. Do not buy from this company. The scent itself is okay but nothing special and the service is nonexistent.

This company accessed my banking without my consent. Hotel Collection is a complete scam. Don't buy this product because canceling is nearly impossible and they refuse to refund your money.