hunterfan.com Reviews

Ordered about $250 worth of Hunter fan components through Lowe's back in late January with a guaranteed arrival date. The shipment never made it on time, and neither Hunter nor Lowe's could give me straight answers about what was happening. Hunter blamed weather that supposedly shut down their Tennessee facility. Hunter claimed they notified Lowe's about the holdup, but when I checked with Lowe's they said that never took place. I sent multiple emails to both places and got nothing back. The local Lowe's store staff couldn't do anything to help either. Still haven't received my order or heard from anyone. The worst part is I had already scheduled a licensed electrician based on the promised delivery date, so I wasted that appointment and might face extra charges. A simple heads up about delays would have changed everything, but the delivery date just stayed the same with zero notice. This wasn't just bad weather throwing things off. It was a total breakdown in how both companies handled the situation and took responsibility.

This is the absolute worst customer service I've dealt with for an expensive home purchase. We've got Casablanca fans throughout our whole house. We spent nearly 5 times more than regular fans because of their lifetime warranty promise. One of our fans had light problems starting back in 2018, but they told us the warranty only lasts 5 years. Now that room has no light, which we really depended on, and we can't fix the integrated LED light in the canopy because it's all one piece. Their customer service gave zero help with replacement info and basically told us to buy a brand new fan. Really disappointed and I wouldn't suggest Casablanca to anyone looking for a quality fan.

Bought a Fandelier that was listed as 23 inches. I checked the product specs on their page too but there wasn't much detail about the actual size. When it arrived I was shocked to see it was huge at 35 inches. Come to find out the 23 inch number was just for the blade diameter, not the whole unit. Since it was a clearance item, Hunter wouldn't let me return it even though nothing had been opened or taken out of the box. I was stuck paying $300 for something I couldn't use. The support person agreed the website description was confusing but wouldn't budge on the return policy. On their main webpage they make a big deal about having hassle free returns, but they buried tiny print in some corner of the page explaining the fan is 23 inches and the whole thing is 35 inches. Good luck spotting that. Be really careful before giving this company your money.

Got 3 fans from them and my credit card charge went through fine. I got an order confirmation email saying they'd let me know when it would ship. Since their website order tracker wasn't working, I called after a few days to check on the status. The customer service was honestly the worst I've ever had. Turns out my order got mysteriously cancelled. The person I talked to mentioned they sometimes do that when orders are for "too much money". I'd bought 3 pricey fans on sale and now those sale prices are gone. Then I dealt with a supervisor named Stacy who just blamed everything on "the system". She basically said nobody knew why the order got cancelled and there was no way to find out. That's absolute nonsense. Her answer was I could just place a new order but at full price now. That's straight up fraudulent behavior.

Their customer service doesn't deserve even 1 star if I could give it zero. I bought 10 fans from them and grabbed a discount code when I logged into their site. I messed up and didn't enter it at checkout but phoned right after and was promised they'd add it. Two months went by with nothing changing. When I called back today, a supervisor named Stacey got really rude and condescending about it. She said the code wasn't valid because it was for clearance items, even though they still advertise a discount right now that covers clearance stuff. I get discount emails from them constantly so a little goodwill discount would've been nice. Their service is so bad that I'm done buying from this company.

Bought their Hunter Ceiling Fan model 52833 Aerodyne in Matte Black and it's been nothing but headaches from day one. The actual fan is pretty low quality for the price. It's loud, shakes when running, and feels poorly constructed. The cooling power is weak and barely works in a small space. The matte black paint started peeling off within a week, so it already looks beat up and cheap. The smart Wi-Fi stuff is completely broken. The app glitches, keeps crashing, and loses connection to the fan about 90% of the time. When it does connect, the buttons don't work right and the fan drops off Wi-Fi on its own, making all those smart features pointless. Getting it set up was a pain with confusing instructions and zero help in the manual. Hunter's support team is hands down the worst I've come across. I waited forever on hold just to get rude, unhelpful reps who didn't want to fix anything. They refused to admit the fan or app were broken and blamed my home Wi-Fi instead. When I asked for a replacement or my money back they gave me runaround after runaround with paperwork and broken promises. My emails sat unanswered for weeks.

Thought I placed an order but never got a confirmation email. I sent them an email with the order number I'd written down during checkout. They replied saying they'd look at it when they got around to it. I checked my credit card and the charge did go through. I tried tracking the order on their website but it doesn't show up there at all. Called them trying to figure this out and have been waiting on hold for over 20 minutes with still nobody picking up.

Don't mess up an order because canceling it right away is basically impossible. Also skip trying to email their customer service address because you won't get responses. Just call them instead. I measured our rooms wrong for new fans and placed an 800 dollar order that I realized was a mistake pretty quick. The confirmation email only had their email support address listed so that's what I tried. No reply for a full day, so I found their phone number on the website. By then it was too late and the order had shipped. That's the one time in my life I was actually unhappy about fast shipping.