Truly Free Home sells eco-friendly cleaning products marketed as safe for families and effective on common household tasks. This page aggregates RetailCoupons.com shopper ratings and reviews to help you decide whether to shop here. Read what customers report about product quality, shipping, customer service, and billing practices.
trulyfreehome.com Reviews
3.3
4 reviews
What Shoppers Say About trulyfreehome.com
Created with AI, based on recent reviews
Truly Free Home receives sharply divided feedback, with half of reviewers giving five-star ratings and praising the effectiveness and safety of the cleaning products, fair pricing, and pleasant scents. However, the other half report significant issues: aggressive email marketing after purchase, lengthy shipping delays without proactive communication, misleading advertising around free product claims that require substantial upfront purchases, and unexpected recurring charges from auto-subscription terms that are difficult to spot during mobile ordering.
The core complaint centers on unclear billing practices and subscription defaults, with reviewers reporting unauthorized monthly charges after initial purchases. Some shoppers also question whether the "free" product claims are genuinely free or simply require expensive commitments. While product quality appears to satisfy satisfied customers, the ordering and customer service experience presents barriers that have driven half of reviewers to one and two-star ratings.
Customer Reviews (4)
Sorted by: Most recentJennifer P.Mar 3, 2026
They got back to me right away with my order confirmation, but then I got bombarded with five different marketing emails pushing me to buy more stuff. The actual shipping took forever - almost three weeks just to send out a single item. I had to reach out to them myself just to find out when it was coming. Even weirder, when I check the website, it's like my order never existed. Here I am a month later still waiting for answers.
Marcus T.Nov 14, 2025
Out of nowhere I got an email from Truly Free advertising their products. The company name made me laugh when I saw their pricing, because honestly the only thing free about it was the chuckle I got. They advertise 100 free loads of laundry detergent really big, but when you actually dig into the details, you find out you need to drop 39 bucks just to unlock that 'free' offer. It's basically like someone calling themselves Honest Jim while stealing wallets. The marketing shows up without asking, they hype up free products that aren't actually free, and they plaster the founder's name all over like they deserve credit for something. This company feels more like a joke than a legitimate business. I didn't make a purchase and got nothing for free, just unwanted emails and a lesson in how little honest advertising means anymore.
Sarah M.Mar 15, 2025
Someone suggested this brand to me and I'm so glad they did. I was totally impressed by how effective these cleaning products actually are. They have a wonderful scent and the pricing is really fair for what you get. What really stands out is that they don't use any harsh chemicals and everything is safe for your family. I bought their laundry detergent, dishwasher tablets, and liquid dish soap, and honestly they work just as well as the big name brands. I also appreciate that the company gives back by partnering with organizations that help cancer patients access safe cleaning supplies, plus they support safe houses and orphanages. It's refreshing to find a brand that actually cares about making a positive impact.
Robert K.Apr 13, 2024
About a month after my first purchase, I got a second shipment I didn't order and another charge hit my card without warning. When I called them up, they explained that by taking that initial discounted offer, I'd apparently agreed to get monthly deliveries. I was using my phone when I ordered and didn't catch that part of the terms. Even though it was really my fault for not reading carefully enough, the customer service team didn't hesitate to refund me completely, turned off the recurring shipments, and told me to keep the extra products they'd sent. No questions asked, no argument. This has honestly been the best customer service interaction I've had in years. It really says something about how much this company stands by their values.
trulyfreehome.com Review FAQ
What is Truly Free Home's average rating and how many reviews does it have?
Truly Free Home is rated 3.3 out of 5 based on 4 shopper reviews on RetailCoupons.com. The ratings are polarized, with 50 percent five-star reviews and 50 percent one and two-star reviews.
What do customers praise about Truly Free Home?
Satisfied reviewers highlight the effectiveness of the cleaning products, pleasant scents, fair pricing, and the fact that formulas contain no harsh chemicals and are safe for families.
What are the main complaints about Truly Free Home?
Common complaints include excessive marketing emails after purchase, slow shipping times (up to three weeks) without proactive tracking updates, misleading advertising about free products that require large upfront payments, and unexpected recurring monthly charges from auto-subscription terms that are hard to spot, especially on mobile devices.
Do customers report billing or subscription issues?
Yes. Multiple reviewers report being automatically enrolled in monthly subscription services after accepting an initial promotional offer, resulting in unexpected charges without clear consent. Customers note that subscription terms can be difficult to identify during the checkout process, particularly on mobile phones.
How responsive is Truly Free Home's customer service?
The company responds quickly to order confirmations, but reviewers report having to contact the company themselves to get shipping updates and to address billing disputes over unwanted subscriptions.