Indigo Wild is a Kansas City-based company known for natural personal care and home fragrance products, including soaps, oils, and candles. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the brand and its customer service.
Indigo Wild Reviews
2.4
5 reviews
What Shoppers Say About Indigo Wild
Created with AI, based on recent reviews
Shoppers are deeply divided on Indigo Wild. Loyal customers praise the brand's product quality and scent selection, particularly highlighting items like Frankincense Zum oil and laundry soaps as standout favorites. However, the majority of recent reviews cite serious concerns about customer service, with shoppers reporting unresponsive support that relies on generic template responses rather than addressing specific issues. Multiple reviewers have reported product problems, including formula changes, staining issues with laundry soap, and difficulty obtaining refunds or replacements without paying return shipping fees.
The most significant complaint centers on customer service responsiveness and willingness to resolve disputes. Long-time customers express particular frustration when issues arise after years of loyalty, noting that the company's support does not match expectations for a established brand. Some shoppers have also observed recurring product quality issues discussed on social media, suggesting these may be systemic rather than isolated problems.
Customer Reviews (5)
Sorted by: Most recentMarcus T.Sep 24, 2025
Their customer service is really disappointing when you have a product problem. I've been shopping with them for years and finally had one issue, but they basically refused to help. The item I got seemed completely different from what I originally purchased, and they're making me pay to ship it back. They apparently change their scent formulas without letting anyone know ahead of time, so you could end up with something that's either a manufacturing error or just some random change they decided to make. If you end up unhappy with what you receive, they honestly don't seem to care. Looks like they're not worried about keeping customers around anymore. Maybe once a company gets big enough they stop caring?
Alex M.Mar 25, 2025
Really poor customer service experience. When you reach out for support, all you get back are generic template responses that don't actually address what you're asking about.
Sarah B.Feb 18, 2025
Really let down by this purchase. I've been a loyal customer since the late 1990s and absolutely loved their frankincense myrrh laundry soap. That all changed when the product started causing stains and damaging my clothes and nice linen sheets. I've seen other people posting about this same issue on social media too. When I contacted them about it, they basically offered zero support. I'm trying to warn others so they don't end up ruining their own expensive fabric items like I did.
Jennifer K.Nov 25, 2024
What an incredible company! Their products are pure comfort in scent form for everyone in our household. We're huge fans of this KC-based brand, especially since we lived in the area and discovered their fantastic smelling items. The selection of oils, soaps, candles and more is just outstanding. Their Frankincense Zum oil is genuinely our favorite product we've ever tried, hands down. We've tried so many different brands over the years and nothing compares to this one!
Indigo Wild Review FAQ
What is the overall rating for Indigo Wild?
Indigo Wild is rated 2.4 out of 5 based on 5 customer reviews on RetailCoupons.com. The rating distribution shows significant polarization, with 60 percent of reviews giving one star and 20 percent each giving four and five stars.
What do customers praise most about Indigo Wild?
Customers who rate the brand highly commend the quality and scent of the products, particularly the Frankincense Zum oil and laundry soaps. Positive reviewers appreciate the variety of offerings, including oils, soaps, and candles, and some note loyalty to the brand spanning decades.
What are the main complaints about Indigo Wild?
The primary complaints involve customer service. Shoppers report receiving generic template responses that do not address their specific concerns and difficulty obtaining support when experiencing product issues. Additional complaints include product formula changes, staining problems with laundry soaps that damage clothing and linens, and return shipping costs charged to customers.
Do customers recommend shopping with Indigo Wild?
Recommendations are mixed. While some long-time customers remain enthusiastic about the products themselves, recent reviews suggest caution regarding customer service and resolution of product problems. The low overall rating reflects significant dissatisfaction among recent shoppers.
How are Indigo Wild's reviews computed?
RetailCoupons.com compiles ratings from verified customer reviews. The 2.4 out of 5 score represents an average of all submitted ratings. Rating distribution shows the percentage of reviews at each star level, providing transparency about whether ratings cluster at particular points.