Insta360 is an online retailer specializing in 360-degree action cameras and accessories designed for sports, outdoor, and creative applications. This page aggregates verified customer ratings and reviews from shoppers who have purchased directly from the Insta360 store, helping you understand the shopping experience and product performance before buying.
Insta360 Reviews
2.6
23 reviews
What Shoppers Say About Insta360
Created with AI, based on recent reviews
Insta360's store is polarized, with shoppers either highly satisfied or deeply frustrated. Positive reviewers praise the quality of the cameras themselves, particularly for outdoor and sports use, along with smooth payment processing, fast delivery, and free international shipping. However, a substantial portion of customers report serious issues with customer service responsiveness, refund and warranty claim denials, product performance problems (notably low-light video quality and flickering), and shipping errors that go unresolved despite repeated contact attempts.
The recurring complaint centers on customer support: shoppers report difficulty reaching the company via email and chat, claims being rejected without clear explanation, and problems being compounded rather than resolved. Several reviewers with significant purchases (hundreds of dollars) felt abandoned when issues arose, suggesting that post-sale support may not match the initial buying experience.
Customer Reviews (23)
Sorted by: Most recentMichelle R.Mar 17, 2026
These cameras are really impressive and work great for outdoor activities and sports!
Brandon F.Jan 30, 2026
Paid for my order with a payment plan service and the whole thing went great. The website accepted it with no problem and didn't charge any extra. Delivery was fast as well.
Catherine J.Jan 20, 2026
Spent 430 pounds on an S3 camera and their support team won't approve a refund. It takes terrible videos in low lighting, has terrible flickering, even with automatic settings. I want my money back.
Robert C.Jan 2, 2026
Their customer service is absolutely awful. I bought their extended coverage plan and also got a monthly subscription that supposedly includes protection too. Something on the device broke, but it wasn't covered by either warranty. I sent it in for repair and they shipped it back to the wrong location. The shipping company told me only the sender could fix the address, so I spent two weeks trying to get them to make that call. They never did. Now they're saying the package is lost somewhere, but they won't give me tracking info, won't send a replacement, and won't even respond to me anymore. It's been two months since they got it, and I told them multiple times I needed it for a trip. Total disaster.
Jessica V.Dec 19, 2025
Free shipping is a nice touch when ordering from outside the US. Received my X5 accessories in about a week. Wouldn't say no to more carrier choices, but overall very satisfied.
Michael H.Dec 17, 2025
Bought four of their Go cameras because I needed to exchange two for a different model. That was thirteen hundred dollars. I've reached out for help multiple times using email and their chat, but I get nothing back. The chat just closes when I mention I need an exchange. I should have paid attention to the bad reviews before ordering. Skip buying this product and definitely don't order straight from their website.
Rebecca M.Dec 16, 2025
Ordered the GO 3 accessory pack and it came in protective packaging. All items were included and the quality looked great. The website itself was intuitive and the checkout process went smoothly without any problems.
Amanda L.Dec 14, 2025
The support team was really helpful when I had trouble with the order tracking page. They reached out and made sure my stuff got here when it was supposed to. Really appreciated the assistance.
Jennifer W.Dec 12, 2025
My order took over a month to arrive. Customer service was terrible throughout the whole thing. Don't place your trust in this company.
Insta360 Review FAQ
What is the overall rating for Insta360's store?
The store is rated 2.6 out of 5 based on 23 customer reviews. The rating distribution is highly polarized: 57 percent gave one star, 35 percent gave five stars, and the remaining reviews were three stars.
What do customers praise about buying from Insta360?
Shoppers consistently highlight the quality and performance of the cameras themselves, especially for outdoor and sports activities. Customers also report positive experiences with payment processing (including payment plan options), fast delivery times, and free shipping on international orders.
What are the main complaints about Insta360?
The most frequent complaint is poor customer service responsiveness. Shoppers report difficulty contacting support via email and chat, requests being ignored or closed without resolution, and refunds or warranty claims being denied without clear explanation. Some customers also report technical issues such as low-light video performance and flickering, alongside shipping errors that were not corrected.
Do customers recommend shopping at Insta360's store?
Recommendations are split. Five-star reviewers recommend the store highly, citing good products and smooth transactions. However, one-star reviewers explicitly warn against purchasing there, noting that the lack of responsive customer support becomes critical when problems arise, particularly on high-value orders.
How can I write or submit a review of Insta360?
RetailCoupons.com accepts customer reviews to help shoppers make informed decisions. To contribute your experience, visit the Insta360 store review page on RetailCoupons.com and follow the review submission process. Please base your review on actual purchases and be specific about what worked well or what problems you encountered.