Homesick Candles specializes in scented candles, many with themed designs and nostalgia-inspired fragrances. This page displays customer ratings and reviews to help you make an informed decision about shopping with this retailer. Read what actual buyers have experienced with their products and service.
Homesick Candles Reviews
1.4
5 reviews
What Shoppers Say About Homesick Candles
Created with AI, based on recent reviews
Homesick Candles is receiving overwhelmingly negative feedback from shoppers, with the vast majority of complaints focused on customer service and order fulfillment issues. Reviewers consistently report unresponsive support teams, delayed or non-responsive communications that take weeks to answer, packages arriving damaged or failing to arrive at all, and a lack of accountability when problems occur. Several shoppers mention attempting to reach out through multiple channels (email, phone, Facebook) without receiving adequate help, and one reviewer noted that negative feedback appears to be removed from the company's social media without engagement.
Beyond shipping and support problems, reviewers also cite product quality concerns, including candles with little to no scent despite being marketed as scented items and sizing that does not justify the high price point. One shopper reported feeling pressured during the purchasing process and noted unexpected items added to their order. The combination of poor customer service responsiveness, shipping failures, and product performance issues suggests systemic problems that extend across multiple areas of the business.
Customer Reviews (5)
Sorted by: Most recentDavid M.Feb 21, 2025
When my candle arrived, it was in pieces. The box was literally rattling when it got to my door. I sent the company photos and tried reaching out through their Facebook page too. Radio silence. I checked their Facebook feed and noticed all the negative feedback seems to disappear. They're not engaging with complaints at all.
Patrick N.Dec 23, 2024
Homesick didn't bother checking if my shipping address was legitimate before taking my order. I'll take responsibility for my own typo when entering it, but they should have flagged it. My package got stuck somewhere along the way and I can't get anyone from the company to pick up the phone or respond to help me figure it out.
Jennifer W.Oct 15, 2024
Their customer service is absolutely terrible. I bought a candle that never showed up. When I sent them an email asking about it, it took three weeks just to get a response and all they said was that I need to deal with the postal service myself. I sent another message back and they completely ignored it. Pretty rude and unhelpful overall.
Marcus T.Sep 7, 2024
Got a couple of Harry Potter themed candles and they cost quite a bit for how tiny they are. The real problem though is neither one had any actual scent to them. They're marketed as scented candles but I basically have to stick my nose right up to the flame to catch a whiff. Had to email customer service multiple times before someone actually helped me out. They eventually processed a return and got my money back fast enough. I'm just not convinced their quality control is reliable across the board. Funny enough, the complimentary candle they threw in was the only one that actually smelled like it should.
Robert K.Mar 15, 2024
This candle company gave me a terrible experience from start to finish. My wife got pressured into buying extra stuff she didn't want and couldn't get out of it. Nobody from their support team ever called her back. The order showed up as shipped literally hours after we placed it at like 2am. They snuck a seasonal winter candle into our order even though it's springtime and we never asked for it. There's basically no customer service to speak of. Anyone thinking about ordering should think twice.
Homesick Candles Review FAQ
What is the overall customer rating for Homesick Candles?
Homesick Candles is rated 1.4 out of 5 based on 5 customer reviews on RetailCoupons.com. The rating reflects significant dissatisfaction, with the majority of shoppers giving one-star ratings.
What are the most common complaints about Homesick Candles?
The primary complaints center on customer service and order fulfillment. Shoppers report that the company is difficult to reach by phone, slow to respond to emails (sometimes taking weeks), and unresponsive to follow-up messages. Additional issues include packages arriving damaged or not arriving at all, unaddressed billing concerns, and inadequate scent in the candles themselves.
Do customers recommend shopping at Homesick Candles?
Based on the current reviews, customer recommendation rates are very low. The vast majority of reviewers express strong dissatisfaction and do not suggest the company is reliable for purchase or customer support.
What product quality issues have customers mentioned?
Reviewers report that some candles arrive damaged and that scent quality is inconsistent or insufficient. Several shoppers note that candles marketed as scented have minimal fragrance that requires very close proximity to detect, and that the price point does not match the product size or performance.
How can I leave a review for Homesick Candles?
To share your experience with Homesick Candles on RetailCoupons.com, visit the store page and click the review submission option. Your honest feedback helps other shoppers make informed purchasing decisions and provides valuable insights to the retailer about customer satisfaction.
Looking for Homesick Candles coupons?
View Homesick Candles Coupons
3 active codes right now. Save before you check out.