Schwinn Fitness Reviews

Spent two grand on the Schwinn 490 elliptical and really regret it. My husband is pretty handy with mechanical stuff and likes to fix things, but we can't get the incline and resistance controls on the handles to work at all. We tried reaching out to customer service and they basically told us to wait for an email response, which supposedly takes 12 business days. The whole situation has been a nightmare. Both the support and the machine itself are seriously disappointing. Would recommend staying away from Schwinn Fitness if you're in the market for an elliptical.

Got myself a Schwinn 800IC indoor cycle back in early February and was really looking forward to using it. Just five days after my warranty ended, the screen started acting up during my rides. The display would freeze and lock up, and the backlight wouldn't turn off. Now I can barely get eight minutes into a workout before it happens again. I've been trying to get this sorted out but it's been a total runaround. I submitted tickets, talked to multiple reps, sent proof of purchase and videos showing the problem, and keep getting passed around between different companies. No one wants to admit responsibility, nobody's offering to help out in any way, and there's been zero flexibility or actual customer care. Look, I understand that electronics can malfunction sometimes, but what really gets me is how nobody is willing to step up when something goes wrong right after the warranty expires. For a bike at this price point, it's completely unacceptable. At this point I'm just paying out of pocket to get it fixed myself because I haven't gotten any real support.

Bought one of their older fitness bikes and ran into a headache pretty quick. The model number isn't clearly labeled anywhere on the bike. The power jack doesn't have the voltage or polarity marked on it either. When I asked tech support whether all their bikes use the same adapter and what the polarity specs are, they just gave me a generic runaround. I've tried finding the right manual by looking at all the similar models on their website but they don't match what I have. The manuals I found say different things about power supplies, and some don't mention it at all. Nine volts is probably okay, but if I use the wrong polarity I could fry the whole thing. Since my warranty's up, they're basically telling me I need to pay fifty bucks just to find out what kind of adapter it takes. Skip Schwinn Fitness. You'll save yourself a lot of trouble.

Ordered a recumbent bike and had it delivered, but UPS just left it downstairs without any help. I'm not strong enough to move it myself, and when I asked if they could bring it upstairs the same day, they said they couldn't help. So there it sat outside exposed to the weather and anyone could see it. Ended up having to get my money back since I couldn't deal with it in that condition. UPS is picking it up to return it. I've never experienced a company that couldn't handle getting a delivery to the right location. The whole setup they have in place is a mess. Really let down by how this was handled.