Bath & Body Works Coupons & Promo Codes

Absolutely terrible experience from start to finish. I placed an order that came from overseas and apparently was shipped from Germany, but they never provided me with any tracking information. That alone is unacceptable - literally every legitimate retailer sends tracking details. When I tried reaching out to their customer service team, they completely ignored my messages. This is totally unprofessional and not what you'd expect from a company this size. To make matters worse, the items I received arrived damaged. I'm telling anyone who will listen: don't order from them. They have zero regard for customers, won't respond to your concerns, and good luck trying to get a refund. It's honestly disgraceful.

Don't trust their guaranteed delivery dates during the holidays. I bought 16 things because they promised delivery by Valentine's Day if I ordered before the 8th. Instead, they sent two packages with only ONE item in the first shipment. Valentine's Day came and went with most of my order still missing. Since it was a Sunday with a holiday Monday, there was no way to get it in time. I'm really upset about this and won't shop with them again. They completely ruined Valentine's Day for my whole family.

Their guarantee dates are completely fake. I ordered 16 items specifically because the site promised everything would arrive by Valentine's Day if I bought before the 8th. They split my order into two shipments, and the first one only had ONE item from my entire purchase. By Valentine's Day itself, I still didn't have most of what I ordered. Since it landed on a Sunday with Monday being a holiday, there's no way I'll see the rest. I'm extremely let down and won't be coming back. This totally messed up my family's Valentine's celebration.

I'd give them a zero star rating if that were possible. Placed an online order using a gift card for $50 and charged $50 to my debit card. Got confirmation immediately. Then two days later, an email says the order couldn't go through and asks me to contact support. Called them up and they told me to expect a refund in 2 days. Still nothing 10 days later. Called back and they said the refund was already sent from their end, making it my bank's problem. I requested proof of the refund. They said an email would be sent confirming it. Never got that email. Can't show my bank anything proving a refund was submitted. Gift card is depleted and worthless. Had to contact my card company to fight the charge, and they finally reversed it, but I'm still short $50 and got nothing from Bath and Body Works. Never received any products. Super sketchy behavior. Can't recommend them. Done shopping there.

I'd rate them zero if I could. I placed an online order using a $50 gift card plus $50 charged to my credit card. I got an order confirmation right away. Two days later, an email arrives saying there was an error and the order failed, telling me to call support. I did, and they said a refund would hit within 2 days. Nothing showed up after 10 days, so I called again. They claimed they'd already processed it on their side and blamed my bank. When I asked for proof, they said they'd email it to me. That email never came. I had no way to show my bank that a refund was actually processed. My gift card is gone and useless. I had to get my credit card company involved to reverse the charge, but I'm still out $50. Bath and Body Works didn't help at all and I never got my items. This whole thing screams shady. Wouldn't recommend them. Won't be a customer again.

Warning about their plug-in fragrance oils - they can cause serious lung damage. I'm mad at myself for buying a product that caused breathing issues for my two dogs. Why would this company sell something that's dangerous for people and pets to breathe around? These oils contain terrible toxins that shouldn't be in anyone's home, especially overnight. This is a serious health hazard.

Don't buy their plug-in oils if you have pets. I made a huge mistake purchasing these for my home and my two small dogs started having serious lung issues because of them. How can this company sell a product that's unsafe for people and animals to breathe? The toxins in these things are awful, especially when you're exposed to them constantly. This is really dangerous stuff being sold as safe.

Be careful with their plug-in air fresheners - they caused serious breathing problems for my two dogs. I'm kicking myself for purchasing something that turned out to be unsafe for my pets to breathe around. These products contain nasty toxins that nobody should be inhaling regularly, especially not while sleeping. This company is irresponsible for selling something so dangerous.

I'd give them zero stars if the system allowed it. Getting through to anyone in customer service is nearly impossible. When you need replacements for damaged goods or sample products you received, it's a total hassle. Forever waiting for replacements, and when they finally show up, it's either the wrong thing or damaged again. Call back and they tell you the scent you want is unavailable and try to push seasonal fragrances on you or charge extra for shipping. They got into my account, cleared out my saved items, and made it impossible to use any rewards or finish checking out. Support said there was nothing they could do because of technical glitches. Now everything I was looking for is sold out thanks to their mess-up. This entire online and customer service setup is broken and needs major changes with people who actually understand their jobs and can communicate properly. I still can't complete an order. That representative never should have been touching my account in the first place.

If I could rate them lower than one star, I would. Getting anyone on the phone is next to impossible, and trying to get replacement orders when you've received damaged items or sample versions is a nightmare. It takes forever to get replacements, and then you either get the wrong thing or it arrives broken again. You call back and they say the scent you want is gone and push you toward Christmas fragrances instead, or they want to charge you more for shipping. They accessed my account without permission, deleted items from my cart, and messed everything up so bad that I couldn't use any of my earned rewards or even complete a purchase. Support said they couldn't fix it due to technical problems. Now all the products I wanted are out of stock because of their mistake. The whole online shopping and customer service setup needs a complete overhaul with staff who actually know what they're doing and can communicate clearly. I still can't even submit an order. That agent should never have been in my account like that.

Ordered candles online and was let down when I opened the box. The top candle had broken during shipping. I was pretty upset about that.

Really disappointed with my online order. I bought several candles and when I opened the package, the one on top was completely shattered. Such a letdown.

My order took forever to arrive, almost a full month. When I asked what was going on, they just kept telling me to be patient. I'm not ordering online from them anymore after this experience.

Had an awesome experience shopping at the store yesterday. One of the staff members named Jason was helping another customer when I arrived, but he still made sure to acknowledge me right away. Another team member came over and pointed me toward their current deals. As I was looking around, Jason checked back in with me to see if I needed anything else, and he walked me out after I finished paying. That's the kind of service that makes you want to come back. Management should definitely recognize Jason for his excellent work.

Great experience thanks to an awesome rep! I ordered 15 items on sale with in-store pickup a couple days ago, but they cancelled 11 of them about an hour later. I was frustrated because those were the ones I really wanted. My buddy suggested calling their support line to see if they'd ship the cancelled items instead. I got connected with someone from customer service who was fantastic and actually went the extra mile. She managed to get those items shipped out at the original sale price I had. Really impressed with how she handled it.